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IHOP SERVER TEST 2025| BRAND NEW
ACTUAL EXAM WITH 100% VERIFIED
QUESTIONS AND CORRECT SOLUTIONS|
GUARANTEED VALUE PACK| ACE YOUR
GRADES.
1. What is the platinum rule of guest service - correct answer - treat guests
as they want to be treated
2. Surveys reveal that guests have three basic expectations about the way
want to be treated in our restaurant. - correct answer - be there for me,
listen to me, treat me nicely
3. In general there are three type of guest - correct answer - fast friendly
exact
4. When giving their order a guest tells you id like a cheese burger well
done tomato on the side bun toasted with no butter and fries extra crispy
this guest is - correct answer - exact
5. When seating a guest the guest strikes up a conversation with the
hostess about how many years they have been coming to this ihop and
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all the great memories they have here. The guest is - correct answer -
friendly
6. While waiting in the lobby to be seated a guest repeatedly asks when
their table will be ready this guest is - correct answer - fast
7. Define the last process for resolving a guest concern - correct answer -
listen apologize solve thank
8. What is the best way to ensure your voice comes out across the
telephone as warm and energetic - correct answer - smile when talking
9. Which statement best describes the greeting you should give when
answering the phone - correct answer - good morning thank you for
calling ihop on central this is ashley how may help you
10. Based on what you've learned, which statement about our guests is
most true - correct answer - our guests care most about being treated
with warm and friendly service that meets their needs
11. What is the proper procedure for washing your hands - correct
answer - turn on water to as hot as u can handle apply soap lather
IHOP SERVER TEST 2025| BRAND NEW
ACTUAL EXAM WITH 100% VERIFIED
QUESTIONS AND CORRECT SOLUTIONS|
GUARANTEED VALUE PACK| ACE YOUR
GRADES.
1. What is the platinum rule of guest service - correct answer - treat guests
as they want to be treated
2. Surveys reveal that guests have three basic expectations about the way
want to be treated in our restaurant. - correct answer - be there for me,
listen to me, treat me nicely
3. In general there are three type of guest - correct answer - fast friendly
exact
4. When giving their order a guest tells you id like a cheese burger well
done tomato on the side bun toasted with no butter and fries extra crispy
this guest is - correct answer - exact
5. When seating a guest the guest strikes up a conversation with the
hostess about how many years they have been coming to this ihop and
, Page |2
all the great memories they have here. The guest is - correct answer -
friendly
6. While waiting in the lobby to be seated a guest repeatedly asks when
their table will be ready this guest is - correct answer - fast
7. Define the last process for resolving a guest concern - correct answer -
listen apologize solve thank
8. What is the best way to ensure your voice comes out across the
telephone as warm and energetic - correct answer - smile when talking
9. Which statement best describes the greeting you should give when
answering the phone - correct answer - good morning thank you for
calling ihop on central this is ashley how may help you
10. Based on what you've learned, which statement about our guests is
most true - correct answer - our guests care most about being treated
with warm and friendly service that meets their needs
11. What is the proper procedure for washing your hands - correct
answer - turn on water to as hot as u can handle apply soap lather
