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1. Information Technology: The technology used in creating, maintaining, and X X X X X X X X X
making information accessible. X X
2. IT Professional Roles: Administration and Support
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3. System Administrator: responsible for providing technical support for hardwarea
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nd software issues end users encounter, such as log-in issues
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4. Network Administrator: is responsible for designing, planning, setting up, and
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maintaining an organization's network X X X
5. Database Administrator: is responsible for installing and configuring databases.
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This position also fixes database errors and creates user accounts.
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6. Security Administrator: is responsible for installing, administering, and trou-
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bleshooting network security issues
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7. Web Administrator: is responsible for troubleshooting error messages employ-
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ees encounter when attempting to access their organization's website. The web ad
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ministrator is also responsible for tracking, compiling, and analyzing website usage
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data. This role reports security breaches to appropriate personnel.
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8. Support IT Professionals: Help desk and training. X X X X X X
9. Information: collection of processed data from a variety of sources X X X X X X X X X
10. DIKW Hierarchy: Defines the transition of data to information from knowledget
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o wisdom. (Data Information Knowledge Wisdom)
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11. Data in DIKW: The input directly received by the user (or computer). It isg
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enerally not usable until it has been converted into a relevant form.
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12. Information in DIKW: Having been inferred from data; one or more processesh X X X X X X X X X X X X
ave been applied to the data to transform it into a more useful form.
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13. Knowledge in DIKW: Information that has been put to use; information placedin X X X X X X X X X X X X
to a context. Refined information such that the user of the knowledge is able to callfort
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h only relevant portions of information when needed. KNOWING THR RIGHT THIN
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G TO DO X X
14. Wisdom in DIKW: Provides a social setting to knowledge; an understanding oft
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he "why". Can only come by having both knowledge and experience.
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15. Information Systems: A collection of data and information used to support the X X X X X X X X X X X X
management of an organization. Also refers to the technical components and humanr
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esources that enable the assembly, storage, and processing of data and the deliveryof i
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nformation. This has existed for a lot longer than computers.
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16. Characteristics of Quality Data: Relevance - X X X X X
Xthe data being used must applydirectly to the decision being made
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Timely - data must be efficient and must be provided in a timely manner
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Thorough - the data must be complete X X X X X X
Accurate - X
data should be captured only once, where possible and should becaptured as
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close to the point of activity as possible.
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Reliable - X
Xdata should reflect stable and consistent data collection processes acrosscollections
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points and over time X X X
17. Structured data: is coded in a way that makes it easy to convert into a formus X X X X X X X X X X X X X X X X
able for analysis. X X
18. Examples of structured data: contact information such as first name, last naX X X X X X X X X X X
me, email address, and phone number. In addition, quantitative fields like dateof bi
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rth, date of transaction, and the amount received or amount due are forms ofstruct
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ured data. X
19. Unstructured data: refers to data that is more complex and possibly stored ina X X X X X X X X X X X X X X
format that is not easily decoded.
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20. Examples of unstructured data: include data stored in text or video format,cX X X X X X X X X X X X
omments on a web page, text messages, and videos of presentations or confer-
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ences.
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21. To begin analyzing business processes: a business must first collect datafr
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om multiple platforms and portals.
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22. Data in businesses comes from various activities like: sales and marketing,fi
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nance, customer service, and relationship management.
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23. Companies store data in multiple systems like: customer relationship man- X X X X X X X X X
agement (CRM) system and sales records, finance, enterprise resource planning (
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ERP), and customer applications. each has data on every customer
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24. Data Hygiene: refers to the processes of ensuring the cleanliness of data (i.e.,th
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at the data is relatively error-free)
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25. Data scrubbing: the process of amending or removing data in a database thatis
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Xincorrect, incomplete, improperly formatted, or duplicated.
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26. Quality data: defined as data that is precise, valid, reliable, timely, and complete.
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27. Good data enables businesses to do the following:: *Analyze the current fin
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ancial state of the organization in terms of net profits, revenues, cash flow, assets,and
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liabilities
*Increase revenues through better targeting of products and increased customers
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atisfaction
*Examine existing production processes to take corrective action, improve efficiency,a
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nd lower costs
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*Develop new, automated processes that integrate harmoniously into existing work-
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flows and reduce demands on labor
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*Gather competitive information on product and pricing decisions to stay ahead ofc
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ompetitors
*Make evidence- X
based decisions that utilize verifiable data to maximize profits andefficiency
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*Understand business value by exploiting rapid changes in information and gener-
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ating insights from diverse data sources to widen the competitive differentiation gap
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28. Types of bad data: *Duplicate data: Two or more identical records
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*Conflicting data: The same records with differing attributes
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*Incomplete data: Missing attributes X X X
*Invalid data: Attributes not conforming to standardization
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*Unsynchronized data: Data not appropriately shared between two systems X X X X X X X X
29. three general steps for transforming institutional knowledge into imple-
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mentable data solutions:: capturing, analyzing, and using.
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30. IPO: The input-process-output X X
31. 4 main functions of a computer: Input, processing, Output, Storage
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32. Input: Raw data is entered by the user. X X X X X X X
33. Processing: actoins computer takes to execute commands. Raw data is orga- X X X X X X X X X X
nized or structured for usefulness.
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34. Output: Information is given out so users can see results. results provided byth
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e computer after processing
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35. Storage: Processed information is stored for permanent record. X X X X X X X
36. Computer System: A collection of components that work together to meet then
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eeds of the user; typically categorized as either hardware, software, networks, orus
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ers.
37. The most important element of a computer system is?: its users, sometimesc
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alled liveware X
38. Hardware: Physical components of a computer system which include the sys- X X X X X X X X X X
tem unit and its components and peripheral devices; tangible aspects of the com-
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puter. Motherboards, graphics cards, central processing units (CPUs), and powers
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upply
39. Middleware: allows the hardware and software to communicate with each other,e X X X X X X X X X X X
nabling data to move between computer system components
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40. Software: a collection of instructions that enable a user to interact with a com-
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puter to perform tasks. Internet browsers, text editing tools, and spreadsheets aree
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xamples of computer software X X X
41. Types of system software: Windows, Mac, or LinuxX X X X X X X
42. Word processing applications: allow users to type letters, complete assign-
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ments, and produce any other written artifact.
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