ServiceNow ITSM Practice Questions with correct Answers

ServiceNow ITSM Practice Questions

Which of these are considered configuration Base items?
a. Servers
b. Computers
c. Applications
d. Accessories
e. Business Services - answera,b,d

If importing CI data for business services and servers on which they are deployed from
excel, how many transform maps are needed to fully import data?
a. 4
b. 3
c. 1
d. 2 - answerb

What happens when "Communicate Workaround" is clicked in problem form?
a. Workaround is copied to comments of all incidents that are linked to the problem
except incidents with the state "On Hold".
b. Workaround is copied to comments of all incidents that are "On Hold" and the On
Hold reason is "Awaiting Problem".
c. Workaround is copied to comments of all incidents that are linked to problem where
the incidents states are "On Hold".
d. Workaround is copied to comments of all incidents that are linked to the problem. -
answerd

Which of the following are valid states for Emergency Change requests?
a. Authorize
b. Review
c. Assess
d. PIR
e. Implement - answera,b,e

Which of the following variables is NOT supported within a multi-row variable set?
a. Email
b. Wide Single Line Text
c. Multi Line Text
d. Label - answerd

Which of the following can be achieved by a user with itil role?
a. Add CI to Change Request
b. Associate CI to Task