SNOW 2024-2025 - ITSM Study set
What's the name of the table that links users to roles?
a. sys_user
b. sys_user_role
c. sys_user_has_role - answerc. sys_user_has_role
Which of these is NOT a foundation data table?
a. cmn_location
b. core_company
c. cmn_department
d. cmn_company - answerd. noncompany
How many classes extend from Base Configuration Item [cmdb]? - answer More than
500
What kind of items extend from Configuration Item [cmdb_ci]? - answerAll Technical
Items
What do non-technical items extend from as it relates to configuration items? -
answerFrom Base Configuration Item [cmdb]
Basic Operations for a CMDB User(Read) include read permissions, what role is
required to allow a base user to have permission to also create, write, and delete inside
the cmdb?
a. admin
b. itil
c. change_approver
d. cmdb_admin - answerb. itil.
There are two kinds personas that share the name CMDB User, what are they and what
roles that make them unique? e.g., Persona name (role)
a. CMDB User (admin) and CMDB User (itil)
b. CMDB User (cmdb_read) and CMDB User (cmdb_write)
c. CMDB User (itil) and CMDB User (cmdb_read)
d. CMDB User (cmdb_ci_user) and CMDB User (cmdb_admin) - answerc. CMDB User
(itil) and CMDB User (cmdb_read)
A default configuration is that any user with the role: "itil" can delete a configuration
item?
True/False - answerTrue
, Note: Users with the "security_admin" role can remove this ability from itil users by
modifying Access Control record for the delete operation for the cmdb_ci table record.
What is a Dynamic CI Group? - answerA dynamic grouping of configuration items (CIs),
based on some common criteria.
Ex. a dynamic CI group based on the location of all web servers in Detroit.
What is an independent CI? - answerExist on their own and are not dependent on any
other CIs.
What is the default maximum number of CIs can be contained within a Dynamic CI
Group? - answer10,000.
Note: This can be raised or lowered with system property: "sa.qbs.max_num_of_cis".
What is a dependent CI? - answerDepend on a relationship to another CI and cannot
exist on their own.
What engine utilizes to Independent and dependent CIs? - answerThe Identification and
Reconciliation Engine (IRE) is used to identify CIs.
What is the CSDM (Common Service Data Model) - answerThe CSDM is a best
practice framework for data modeling and management. It comes with a standard set of
terms and definitions that span across the entire ServiceNow platform.
What are the 5 domains of the CSDM and how are they layered (Bottommost to
Topmost)
a. Sell / Consume > Manage Technical Services > Build > Design > Foundations
b. Foundations > Design > Build > Manage Technical Services > Sell / Consume
c. Foundations > Build > Design > Sell / Consume > Manage Technical Services
d. Foundations >Create > Model > Oversee Services > Consumption
e. None of the Above - answerb. Foundations > Design > Build > Manage Technical
Services > Sell / Consume
What is a Business Service? - answerA Business Service is published to business
users and it typically underpins one or more business capabilities.
What is a Technical Service? - answerA Technical Service is published to service
owners and typically underpins a business or application service.
What is an Application Service? - answerAn Application Service is a logical
representation of a deployed application stack.
What's the name of the table that links users to roles?
a. sys_user
b. sys_user_role
c. sys_user_has_role - answerc. sys_user_has_role
Which of these is NOT a foundation data table?
a. cmn_location
b. core_company
c. cmn_department
d. cmn_company - answerd. noncompany
How many classes extend from Base Configuration Item [cmdb]? - answer More than
500
What kind of items extend from Configuration Item [cmdb_ci]? - answerAll Technical
Items
What do non-technical items extend from as it relates to configuration items? -
answerFrom Base Configuration Item [cmdb]
Basic Operations for a CMDB User(Read) include read permissions, what role is
required to allow a base user to have permission to also create, write, and delete inside
the cmdb?
a. admin
b. itil
c. change_approver
d. cmdb_admin - answerb. itil.
There are two kinds personas that share the name CMDB User, what are they and what
roles that make them unique? e.g., Persona name (role)
a. CMDB User (admin) and CMDB User (itil)
b. CMDB User (cmdb_read) and CMDB User (cmdb_write)
c. CMDB User (itil) and CMDB User (cmdb_read)
d. CMDB User (cmdb_ci_user) and CMDB User (cmdb_admin) - answerc. CMDB User
(itil) and CMDB User (cmdb_read)
A default configuration is that any user with the role: "itil" can delete a configuration
item?
True/False - answerTrue
, Note: Users with the "security_admin" role can remove this ability from itil users by
modifying Access Control record for the delete operation for the cmdb_ci table record.
What is a Dynamic CI Group? - answerA dynamic grouping of configuration items (CIs),
based on some common criteria.
Ex. a dynamic CI group based on the location of all web servers in Detroit.
What is an independent CI? - answerExist on their own and are not dependent on any
other CIs.
What is the default maximum number of CIs can be contained within a Dynamic CI
Group? - answer10,000.
Note: This can be raised or lowered with system property: "sa.qbs.max_num_of_cis".
What is a dependent CI? - answerDepend on a relationship to another CI and cannot
exist on their own.
What engine utilizes to Independent and dependent CIs? - answerThe Identification and
Reconciliation Engine (IRE) is used to identify CIs.
What is the CSDM (Common Service Data Model) - answerThe CSDM is a best
practice framework for data modeling and management. It comes with a standard set of
terms and definitions that span across the entire ServiceNow platform.
What are the 5 domains of the CSDM and how are they layered (Bottommost to
Topmost)
a. Sell / Consume > Manage Technical Services > Build > Design > Foundations
b. Foundations > Design > Build > Manage Technical Services > Sell / Consume
c. Foundations > Build > Design > Sell / Consume > Manage Technical Services
d. Foundations >Create > Model > Oversee Services > Consumption
e. None of the Above - answerb. Foundations > Design > Build > Manage Technical
Services > Sell / Consume
What is a Business Service? - answerA Business Service is published to business
users and it typically underpins one or more business capabilities.
What is a Technical Service? - answerA Technical Service is published to service
owners and typically underpins a business or application service.
What is an Application Service? - answerAn Application Service is a logical
representation of a deployed application stack.
