ZAXBYS MANAGER TEST QUESTIONS AND ANSWERS
If the hold time of food product is exceeded, what should you do with the food? -
Answers- Track it as waste and discard it.
What info is needed when taking a call in order(non-catering)? - Answers- Name and
phone number
What are the most important ant aspects of counting inventory? - Answers- Accuracy
and Consistency
How many times per day should oil be filtered? - Answers- 2
What are the possible costs to a store due to a food borne illness outbreak? - Answers-
Law suit and legal fees, decreased revenue, finished sales and loyalty from guests
What are the benefits of a pre shift meeting? - Answers- Communicate goals, change
behaviors, improvement
A team member shows up complains of diarrhea and vomiting, what should you do? -
Answers- Send them home
Which of the following actions are considered best practices to prevent bottlenecks? -
Answers- Aces in their places, be available, know and enforce polices and procedures
Teams members cannot deal with food when the exhibit: - Answers- Fever and/or sore
throat
You have 2 truck orders per week and are responsible for placing the current weeks
truck orders. How do you know how much product to order? - Answers- Use the par
level information
A guest arrives and informes you that they are there to pick up an online order. You
notice the order has not been placed in the pass-through window, and you don't see the
ticket on the KDS monitor. Which other action could you do to trace to guess order? -
Answers- Press 00 on the micros POS to check the information on the online utilities
screen
When should you not accept a gift card? Choose all that apply - Answers- When a
guest has a photocopy of a card, when the guest has a picture of the back of the card,
when a guest just has the digits on the back of card memorized and recites them
While checking your food delivery, you notice the temp of the chicken is not to
standards, what should you immediately do? - Answers- Tell the distributor
, A team member shows up to work in a black zaxbys shirt, and a pair of blue jeans. The
manager allows them to work in a non guess facing back of house position, was this
correct? - Answers- No
What should always be turned on before the equipment located beneath it? - Answers-
Hood vents
What is the speed of service standard for dine in and takeout orders? - Answers- Four
minutes per order
A guest calls the store to complain about items missing from their drive-through order
during your phone conversation you should do which of the following? - Answers-
Empathize with the guest and offer a genuine apology
While completing the prep list in the morning you notice that several items left from the
day before need to be thrown away to the expired all times. As a best practice what
should you do? - Answers- Discuss with the GM about possibly adjusting the par levels
How often should the hood system be cleaned? - Answers- Quarterly
Which part of your daily duties will provide you with the opportunity to observe the
general readiness of the store for business ? - Answers- Daily shift walk
A manager notice as a team member with loose longhair working in the back of house,
they ask them to pull it up. This was correct? - Answers- True
What are areas or people that create a breakdown in product flow and slow speed of
service? - Answers- Bottlenecks
The time/temperature log can help with what? - Answers- Ensuring that Zaxby's foods
are cooked and held at appropriate temperatures, Preventing bacteria and other
microorganisms from causing illness and food spoilage, Determining if proper food
storage is being performed, Determining if cooking equipment is functioning properly
Table Touching means that the manager is out in the dining room cleaning tables. -
Answers- False
As you conduct a shift walk in the dining room, you overhear a guest complain that her
sandwich has tomato slices despite ordering it without tomatoes. According to Zaxby's
core values, what is the best solution for the guest's complaint? Choose all that apply. -
Answers- Apologize to the guest and bring her a fresh sandwich made without tomatoes
Remind team members to check each order for modifications to ensure items are
prepared correctly
If the hold time of food product is exceeded, what should you do with the food? -
Answers- Track it as waste and discard it.
What info is needed when taking a call in order(non-catering)? - Answers- Name and
phone number
What are the most important ant aspects of counting inventory? - Answers- Accuracy
and Consistency
How many times per day should oil be filtered? - Answers- 2
What are the possible costs to a store due to a food borne illness outbreak? - Answers-
Law suit and legal fees, decreased revenue, finished sales and loyalty from guests
What are the benefits of a pre shift meeting? - Answers- Communicate goals, change
behaviors, improvement
A team member shows up complains of diarrhea and vomiting, what should you do? -
Answers- Send them home
Which of the following actions are considered best practices to prevent bottlenecks? -
Answers- Aces in their places, be available, know and enforce polices and procedures
Teams members cannot deal with food when the exhibit: - Answers- Fever and/or sore
throat
You have 2 truck orders per week and are responsible for placing the current weeks
truck orders. How do you know how much product to order? - Answers- Use the par
level information
A guest arrives and informes you that they are there to pick up an online order. You
notice the order has not been placed in the pass-through window, and you don't see the
ticket on the KDS monitor. Which other action could you do to trace to guess order? -
Answers- Press 00 on the micros POS to check the information on the online utilities
screen
When should you not accept a gift card? Choose all that apply - Answers- When a
guest has a photocopy of a card, when the guest has a picture of the back of the card,
when a guest just has the digits on the back of card memorized and recites them
While checking your food delivery, you notice the temp of the chicken is not to
standards, what should you immediately do? - Answers- Tell the distributor
, A team member shows up to work in a black zaxbys shirt, and a pair of blue jeans. The
manager allows them to work in a non guess facing back of house position, was this
correct? - Answers- No
What should always be turned on before the equipment located beneath it? - Answers-
Hood vents
What is the speed of service standard for dine in and takeout orders? - Answers- Four
minutes per order
A guest calls the store to complain about items missing from their drive-through order
during your phone conversation you should do which of the following? - Answers-
Empathize with the guest and offer a genuine apology
While completing the prep list in the morning you notice that several items left from the
day before need to be thrown away to the expired all times. As a best practice what
should you do? - Answers- Discuss with the GM about possibly adjusting the par levels
How often should the hood system be cleaned? - Answers- Quarterly
Which part of your daily duties will provide you with the opportunity to observe the
general readiness of the store for business ? - Answers- Daily shift walk
A manager notice as a team member with loose longhair working in the back of house,
they ask them to pull it up. This was correct? - Answers- True
What are areas or people that create a breakdown in product flow and slow speed of
service? - Answers- Bottlenecks
The time/temperature log can help with what? - Answers- Ensuring that Zaxby's foods
are cooked and held at appropriate temperatures, Preventing bacteria and other
microorganisms from causing illness and food spoilage, Determining if proper food
storage is being performed, Determining if cooking equipment is functioning properly
Table Touching means that the manager is out in the dining room cleaning tables. -
Answers- False
As you conduct a shift walk in the dining room, you overhear a guest complain that her
sandwich has tomato slices despite ordering it without tomatoes. According to Zaxby's
core values, what is the best solution for the guest's complaint? Choose all that apply. -
Answers- Apologize to the guest and bring her a fresh sandwich made without tomatoes
Remind team members to check each order for modifications to ensure items are
prepared correctly
