HUMAN RESOURCE FINAL EXAM
NOTES QUESTIONS AND ANSWERS
VERIFIED BY EXPERTS 2025 UPDATE.
Competitiveness
Answer:
A company's ability to maintain and gain market share.
Human Resource Management (HRM)
Answer:
The policies, practices, and systems that influence employees' behavior, attitudes, and
performance.
Human Capital
Answer:
An organization's employees described in terms of their:
• Training
• Experience
• Judgment
• Intelligence
• Relationships
• Insight
The concept of "human resource management" implies that employees are valuable resources of
the employer.
Self-Service
Answer:
Providing employees online access to information about HR issues.
Outsourcing
Answer:
The practice of having another company provide services to save money and focus more on
strategic business issues.
,Evidence-Based HR
Answer:
Demonstrating that human resource practices have a positive impact on the company's bottom
line or key stakeholders.
Sustainability
Answer:
The ability of a company to survive and succeed in a dynamic competitive environment.
Stakeholders
Answer:
Shareholders, the community, customers, and all other parties that have an interest in seeing the
company succeed.
Internal Labor
Answer:
The labor force of current employees.
External Labor Market
Answer:
Includes individuals actively seeking employment.
• The U.S. workforce is aging rapidly.
• Increased workforce diversity.
• Influence of immigration.
Ethics
Answer:
The fundamental principles by which employees and companies interact.
Ethical HR Practices
Answer:
• HRM practices must result in the greatest good for the largest number of people.
• Employment practices must respect basic human rights such as privacy, due process, consent,
,and free speech.
• Managers must treat employees and customers equitably and fairly.
Offshoring
Answer:
Exporting jobs from developed countries to less developed countries.
Onshoring
Answer:
Exporting jobs to rural parts of the United States.
Chapter 1 Summary
• HR has three product lines: administrative services, business partner services, and strategic
services.
• To manage HR successfully, individuals need personal credibility, business and technology
knowledge, an understanding of business strategy, and the ability to deliver HR services.
• HR management practices should be evidence-based.
• HR practices are critical for addressing sustainability, globalization, and technology challenges.
• HR managers must address global and technological challenges.
Goal of Strategic Management
Answer:
To deploy and allocate resources in a way that provides a competitive advantage to the
organization.
HRM’s Role in Strategic Management
Answer:
HRM must be integrally involved in the company's strategic management process.
Strategic Human Resource Management (SHRM)
Answer:
The planned pattern of HR activities and deployments intended to help an organization achieve
its goals.
, Strategic Management
Answer:
A process to address an organization's competitive challenges.
Strategy Implementation
Answer:
The process of devising structures and allocating resources to implement a company's chosen
strategy.
Strategy Formulation
Answer:
The process of deciding the company's strategic direction by defining its mission and goals,
evaluating external opportunities and threats, and assessing internal strengths and weaknesses.
Mission
Answer:
A statement outlining the organization's reasons for being.
Goals
Answer:
What the organization hopes to achieve in the medium-to-long term future.
External Analysis
Answer:
Examines the organization's operating environment to identify strategic opportunities and threats.
Internal Analysis
Answer:
Identifies the organization's strengths and weaknesses.
NOTES QUESTIONS AND ANSWERS
VERIFIED BY EXPERTS 2025 UPDATE.
Competitiveness
Answer:
A company's ability to maintain and gain market share.
Human Resource Management (HRM)
Answer:
The policies, practices, and systems that influence employees' behavior, attitudes, and
performance.
Human Capital
Answer:
An organization's employees described in terms of their:
• Training
• Experience
• Judgment
• Intelligence
• Relationships
• Insight
The concept of "human resource management" implies that employees are valuable resources of
the employer.
Self-Service
Answer:
Providing employees online access to information about HR issues.
Outsourcing
Answer:
The practice of having another company provide services to save money and focus more on
strategic business issues.
,Evidence-Based HR
Answer:
Demonstrating that human resource practices have a positive impact on the company's bottom
line or key stakeholders.
Sustainability
Answer:
The ability of a company to survive and succeed in a dynamic competitive environment.
Stakeholders
Answer:
Shareholders, the community, customers, and all other parties that have an interest in seeing the
company succeed.
Internal Labor
Answer:
The labor force of current employees.
External Labor Market
Answer:
Includes individuals actively seeking employment.
• The U.S. workforce is aging rapidly.
• Increased workforce diversity.
• Influence of immigration.
Ethics
Answer:
The fundamental principles by which employees and companies interact.
Ethical HR Practices
Answer:
• HRM practices must result in the greatest good for the largest number of people.
• Employment practices must respect basic human rights such as privacy, due process, consent,
,and free speech.
• Managers must treat employees and customers equitably and fairly.
Offshoring
Answer:
Exporting jobs from developed countries to less developed countries.
Onshoring
Answer:
Exporting jobs to rural parts of the United States.
Chapter 1 Summary
• HR has three product lines: administrative services, business partner services, and strategic
services.
• To manage HR successfully, individuals need personal credibility, business and technology
knowledge, an understanding of business strategy, and the ability to deliver HR services.
• HR management practices should be evidence-based.
• HR practices are critical for addressing sustainability, globalization, and technology challenges.
• HR managers must address global and technological challenges.
Goal of Strategic Management
Answer:
To deploy and allocate resources in a way that provides a competitive advantage to the
organization.
HRM’s Role in Strategic Management
Answer:
HRM must be integrally involved in the company's strategic management process.
Strategic Human Resource Management (SHRM)
Answer:
The planned pattern of HR activities and deployments intended to help an organization achieve
its goals.
, Strategic Management
Answer:
A process to address an organization's competitive challenges.
Strategy Implementation
Answer:
The process of devising structures and allocating resources to implement a company's chosen
strategy.
Strategy Formulation
Answer:
The process of deciding the company's strategic direction by defining its mission and goals,
evaluating external opportunities and threats, and assessing internal strengths and weaknesses.
Mission
Answer:
A statement outlining the organization's reasons for being.
Goals
Answer:
What the organization hopes to achieve in the medium-to-long term future.
External Analysis
Answer:
Examines the organization's operating environment to identify strategic opportunities and threats.
Internal Analysis
Answer:
Identifies the organization's strengths and weaknesses.
