1
ServiceNow CIS-HR Certification Exam questions with
verified answers ..latest update 2025 with Guaranteed
pass
An HR Admin without the System Admin role can do what? (Choose three.) -
(answer)Modify the HR Administration > Properties
Create HR Criteria
Add users to groups
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin
role, how may a user with only the Admin role add members to HR groups? -
(answer)The Admin can no longer add members to HR groups.
In the Create Bulk Cases module, which Filter by options are available in the
dropdown? (Choose four.) - (answer)Upload File
User Criteria
HR Profiles
HR Criteria
, 2
If you have both Admin and HR Admin roles and wanted to configure an Access
Control for the Employee Relations Cases table, what must first be done? -
(answer)From the User dropdown in the banner, elevate your role to
security_admin
What type of information does the HR Profile contain? - (answer)Personal
employee data
How many User Criteria Records may be applied to a single KB or KB Article? -
(answer)Unlimited
In the base ServiceNow instance, how are User Criteria used? - (answer)To control
read and write access to Knowledge bases and articles
Which of the following are true for an HR application as it relates to the User
[sys_user] Table and the HR Profile [sn_hr_core.profile] Table? - (answer)Both are
required.
In the base instance, what determines the conditions a Case must meet before it
can be assigned to an agent? - (answer)Matching Rules
What role is required, at a minimum, to view confidential HR Profile data? -
(answer)HR Basic [sn_hr_core.basic]
, 3
What types of HR Document templates may be created in ServiceNow? (Choose
two.) - (answer)Document Templates
PDF document templates
What are the advantages of removing the HR Admin role from the system Admin
role after the HR Implementation tasks have been completed? (Choose two.) -
(answer)This ensures that HR has control over further HR configurations.
This ensures that confidential HR data is only accessible to users with an HR role.
What does ServiceNow now call the HR application? - (answer)HRSD - HR Service
Delivery
What defines an employee's access to the HR Service Portal / Employee Service
Center? - (answer)Client Roles
What kind of records do HR Requests create? - (answer)HR Cases
In the HR Guided Setup Module, why are some tasks locked in the Task view? -
(answer)They require a plugin to be activated first.
Which of the following are examples of HR application scopes? (Choose four.) -
(answer)Human Resources: Core
ServiceNow CIS-HR Certification Exam questions with
verified answers ..latest update 2025 with Guaranteed
pass
An HR Admin without the System Admin role can do what? (Choose three.) -
(answer)Modify the HR Administration > Properties
Create HR Criteria
Add users to groups
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin
role, how may a user with only the Admin role add members to HR groups? -
(answer)The Admin can no longer add members to HR groups.
In the Create Bulk Cases module, which Filter by options are available in the
dropdown? (Choose four.) - (answer)Upload File
User Criteria
HR Profiles
HR Criteria
, 2
If you have both Admin and HR Admin roles and wanted to configure an Access
Control for the Employee Relations Cases table, what must first be done? -
(answer)From the User dropdown in the banner, elevate your role to
security_admin
What type of information does the HR Profile contain? - (answer)Personal
employee data
How many User Criteria Records may be applied to a single KB or KB Article? -
(answer)Unlimited
In the base ServiceNow instance, how are User Criteria used? - (answer)To control
read and write access to Knowledge bases and articles
Which of the following are true for an HR application as it relates to the User
[sys_user] Table and the HR Profile [sn_hr_core.profile] Table? - (answer)Both are
required.
In the base instance, what determines the conditions a Case must meet before it
can be assigned to an agent? - (answer)Matching Rules
What role is required, at a minimum, to view confidential HR Profile data? -
(answer)HR Basic [sn_hr_core.basic]
, 3
What types of HR Document templates may be created in ServiceNow? (Choose
two.) - (answer)Document Templates
PDF document templates
What are the advantages of removing the HR Admin role from the system Admin
role after the HR Implementation tasks have been completed? (Choose two.) -
(answer)This ensures that HR has control over further HR configurations.
This ensures that confidential HR data is only accessible to users with an HR role.
What does ServiceNow now call the HR application? - (answer)HRSD - HR Service
Delivery
What defines an employee's access to the HR Service Portal / Employee Service
Center? - (answer)Client Roles
What kind of records do HR Requests create? - (answer)HR Cases
In the HR Guided Setup Module, why are some tasks locked in the Task view? -
(answer)They require a plugin to be activated first.
Which of the following are examples of HR application scopes? (Choose four.) -
(answer)Human Resources: Core
