MEDICAL OFFICE MANAGEMENT EXAM QUESTIONS
WITH 100% CORRECT ANSWERS 2025
1) The single most critical factor for an outstanding medical practice, patient loyalty, can
b. b. b. b. b. b. b. b. b. b. b. b.
be achieved by embracing principles embodies in which of the following acronyms? --
b. b. b. b. b. b. b. b. b. b. b. b. b.
Correct Answer ✔✔ SHARE
b. b. b. b.
2) Patient loyalty via adoption of the SHARE principles needs to be part of the office
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
culture adopted by which of the following groups? -- Correct Answer ✔✔ All of the
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
above
b.
3) Which of the following would NOT be an appropriate management philosophy to
b. b. b. b. b. b. b. b. b. b. b.
achieve the goals of an outstanding medical practice? -- Correct Answer ✔✔ Focusing
b. b. b. b. b. b. b. b. b. b. b. b. b.
on individual achievement and personal satisfaction in the office setting
b. b. b. b. b. b. b. b. b. b.
4) The first step I the flow of work in a modern medical office is...? -- Correct Answer
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
✔✔ patient registration
b. b. b.
5) If a patient has been seen by a physician in the same practice and the same specialty
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
within the past 3 years, or if a physician from the practice has seen the patient
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
previously in the hospital, the patient is termed...? -- Correct Answer ✔✔ established
b. b. b. b. b. b. b. b. b. b. b. b. b.
6) Which of the following technologies is used by some physicians to dictate directly into
b. b. b. b. b. b. b. b. b. b. b. b. b.
a laptop or other device ad then to print out the report generated by the software to
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
file in the paper record? -- Correct Answer ✔✔ Voice recognition technology
b. b. b. b. b. b. b. b. b. b. b. b.
7) The resource containing codes that describe the conditions that required the services
b. b. b. b. b. b. b. b. b. b. b.
and support the medical necessity of the procedures rendered by the practice is
b. b. b. b. b. b. b. b. b. b. b. b. b.
called ... -- Correct Answer ✔✔ International Classification of Diseases (ICD)
b. b. b. b. b. b. b. b. b. b. b.
, 8) Many claims are sent to payers electronically in batches, so once the practice
b. b. b. b. b. b. b. b. b. b. b. b.
management system is updated, the claims in an queue waiting for transmission to
b. b. b. b. b. b. b. b. b. b. b. b. b.
a(n)...? -- Correct Answer ✔✔ Claims clearinghouse
b. b. b. b. b. b. b.
9) Which of the following does NOT occur after the submission of a claim? -- Correct
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ The biller checks to see if the patient is still eligible under that payer's
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
plan
b.
10) In a mid-sized practice, the office or practice administrator ideally has a college
b. b. b. b. b. b. b. b. b. b. b. b.
b.degree, medical office supervisory experience, and which of the following credentials?
b. b. b. b. b. b. b. b. b. b.
b.-- Correct Answer ✔✔ RHIA, RHIT, RN
b. b. b. b. b. b.
11) With regard to use of coders and billers, a practice should consider using an RHIT, a
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
certified coder, specialist, Physician - based (CCS-P) or a certified professional coder
b. b. b. b. b. b. b. b. b. b. b. b.
(CPC) unless thay practice uses an... -- Correct Answer ✔✔ Superbill
b. b. b. b. b. b. b. b. b. b. b.
12) The coder-biller can sometimes function as an auditor to investigate a case where the
b. b. b. b. b. b. b. b. b. b. b. b. b.
physician maybe questioned as to the _____ of a billed procedure. -- Correct Answer
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
✔✔ medical necessity
b. b. b.
13) Generally, when a physician assistant (PA) or an advanced registered nurse
b. b. b. b. b. b. b. b. b. b.
practitioner (ARNP) is employed by a practice these professionals... -- Correct
b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ work under the supervision of a physician who must be immediately
b. b. b. b. b. b. b. b. b. b. b. b. b.
available
b.
14) a receptionist with excellent people skills is often the first person to impress the
b. b. b. b. b. b. b. b. b. b. b. b. b.
patient that the practice is... -- Correct Answer ✔✔ patient centric
b. b. b. b. b. b. b. b. b. b. b.
15) An office or practice administrator who stays tuned to the external environment so
b. b. b. b. b. b. b. b. b. b. b. b.
that he or she can start planning for changes and obtaining early input from the staff
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
before new mandates must be implemented is often characterized as being -- Correct
b. b. b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ proactive
b. b. b.
WITH 100% CORRECT ANSWERS 2025
1) The single most critical factor for an outstanding medical practice, patient loyalty, can
b. b. b. b. b. b. b. b. b. b. b. b.
be achieved by embracing principles embodies in which of the following acronyms? --
b. b. b. b. b. b. b. b. b. b. b. b. b.
Correct Answer ✔✔ SHARE
b. b. b. b.
2) Patient loyalty via adoption of the SHARE principles needs to be part of the office
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
culture adopted by which of the following groups? -- Correct Answer ✔✔ All of the
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
above
b.
3) Which of the following would NOT be an appropriate management philosophy to
b. b. b. b. b. b. b. b. b. b. b.
achieve the goals of an outstanding medical practice? -- Correct Answer ✔✔ Focusing
b. b. b. b. b. b. b. b. b. b. b. b. b.
on individual achievement and personal satisfaction in the office setting
b. b. b. b. b. b. b. b. b. b.
4) The first step I the flow of work in a modern medical office is...? -- Correct Answer
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
✔✔ patient registration
b. b. b.
5) If a patient has been seen by a physician in the same practice and the same specialty
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
within the past 3 years, or if a physician from the practice has seen the patient
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
previously in the hospital, the patient is termed...? -- Correct Answer ✔✔ established
b. b. b. b. b. b. b. b. b. b. b. b. b.
6) Which of the following technologies is used by some physicians to dictate directly into
b. b. b. b. b. b. b. b. b. b. b. b. b.
a laptop or other device ad then to print out the report generated by the software to
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
file in the paper record? -- Correct Answer ✔✔ Voice recognition technology
b. b. b. b. b. b. b. b. b. b. b. b.
7) The resource containing codes that describe the conditions that required the services
b. b. b. b. b. b. b. b. b. b. b.
and support the medical necessity of the procedures rendered by the practice is
b. b. b. b. b. b. b. b. b. b. b. b. b.
called ... -- Correct Answer ✔✔ International Classification of Diseases (ICD)
b. b. b. b. b. b. b. b. b. b. b.
, 8) Many claims are sent to payers electronically in batches, so once the practice
b. b. b. b. b. b. b. b. b. b. b. b.
management system is updated, the claims in an queue waiting for transmission to
b. b. b. b. b. b. b. b. b. b. b. b. b.
a(n)...? -- Correct Answer ✔✔ Claims clearinghouse
b. b. b. b. b. b. b.
9) Which of the following does NOT occur after the submission of a claim? -- Correct
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ The biller checks to see if the patient is still eligible under that payer's
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
plan
b.
10) In a mid-sized practice, the office or practice administrator ideally has a college
b. b. b. b. b. b. b. b. b. b. b. b.
b.degree, medical office supervisory experience, and which of the following credentials?
b. b. b. b. b. b. b. b. b. b.
b.-- Correct Answer ✔✔ RHIA, RHIT, RN
b. b. b. b. b. b.
11) With regard to use of coders and billers, a practice should consider using an RHIT, a
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
certified coder, specialist, Physician - based (CCS-P) or a certified professional coder
b. b. b. b. b. b. b. b. b. b. b. b.
(CPC) unless thay practice uses an... -- Correct Answer ✔✔ Superbill
b. b. b. b. b. b. b. b. b. b. b.
12) The coder-biller can sometimes function as an auditor to investigate a case where the
b. b. b. b. b. b. b. b. b. b. b. b. b.
physician maybe questioned as to the _____ of a billed procedure. -- Correct Answer
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
✔✔ medical necessity
b. b. b.
13) Generally, when a physician assistant (PA) or an advanced registered nurse
b. b. b. b. b. b. b. b. b. b.
practitioner (ARNP) is employed by a practice these professionals... -- Correct
b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ work under the supervision of a physician who must be immediately
b. b. b. b. b. b. b. b. b. b. b. b. b.
available
b.
14) a receptionist with excellent people skills is often the first person to impress the
b. b. b. b. b. b. b. b. b. b. b. b. b.
patient that the practice is... -- Correct Answer ✔✔ patient centric
b. b. b. b. b. b. b. b. b. b. b.
15) An office or practice administrator who stays tuned to the external environment so
b. b. b. b. b. b. b. b. b. b. b. b.
that he or she can start planning for changes and obtaining early input from the staff
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
before new mandates must be implemented is often characterized as being -- Correct
b. b. b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ proactive
b. b. b.
