MEDICAL OFFICE MANAGEMENT PRACTICE TEST EXAM
WITH 100% CORRECT ANSWERS.
Which of these outgoing phone calls would be the most appropriate for a medical
b. b. b. b. b. b. b. b. b. b. b. b. b.
assistant to make? -- Correct Answer ✔✔ a call to the pharmacy to phone in a patient's
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
approved prescription refill
b. b. b.
How should you write the date in a professional business correspondence? -- Correct
b. b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ October 9, 2015
b. b. b. b. b.
Who owns a patient's medical record? -- Correct Answer ✔✔ the healthcare facility who
b. b. b. b. b. b. b. b. b. b. b. b. b.
prepared it
b. b.
Which of these is not an advantage of Electronic Medical Records (EMRs)? -- Correct
b. b. b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ They eliminate security threats.
b. b. b. b. b. b.
A patient has been seen at an office within 2 to 5 years. His file would be considered
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
____. -- Correct Answer ✔✔ active
b. b. b. b. b. b.
You have four patients with very similar names. They are:
b. b. b. b. b. b. b. b. b.
Michael Smith Jr. b. b.
Michael Smith II b. b.
Michael Smith III b. b.
Michael Smith Sr. b. b.
What is the proper way to arrange their files alphabetically? -- Correct Answer ✔✔
b. b. b. b. b. b. b. b. b. b. b. b. b.
Michael Smith II, Michael Smith III, Michael Smith Jr., Michael Smith Sr.
b. b. b. b. b. b. b. b. b. b. b. b.
What is the "golden rule" of chart documentation? -- Correct Answer ✔✔ If you didn't
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
document it, it wasn't done.
b. b. b. b. b.
, What type of scheduling is typically found in urgent care centers? -- Correct Answer ✔✔
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
tidal wave..open booking" or "open hours
b. b. b. b. b. b.
A patient calls and wants to be seen in the next hour. What is your best response? --
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
Correct Answer ✔✔ "Can you tell me more about the symptoms you're having and how
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
long you've been having them?"
b. b. b. b. b.
You are calling with a patient's test results, but you get their voicemail. What would be
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
the most appropriate message to leave? -- Correct Answer ✔✔ "Hi, this is Sarah from
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
Dr. McKinley's office. Please give us a call back at 888-555-1234 and select option 2 to
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
speak to any of the nurses. Thanks!"
b. b. b. b. b. b. b.
You work in a busy medical office that has four phone lines. A patient calls and says they
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
have been shot. What should you do? -- Correct Answer ✔✔ Keep the patient on the
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
line and call 911 from another line.
b. b. b. b. b. b. b.
A new patient is calling to schedule an appointment. What information should you obtain
b. b. b. b. b. b. b. b. b. b. b. b. b.
from them before they come in? -- Correct Answer ✔✔ insurance provider
b. b. b. b. b. b. b. b. b. b. b. b.
You are reading the appointment book and notice the 10:15 slot says "NP in for S/R was
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
NS." What does this mean? -- Correct Answer ✔✔ New patient in for suture removal
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
was no-show.
b. b.
The term used to refer to the form a patient receives that reports benefits paid is a(n)
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
____. -- Correct Answer ✔✔ Explanation of Benefits (EOB)
b. b. b. b. b. b. b. b. b.
A medical assistant will routinely be responsible for all of the following, except: -- Correct
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ giving medical advice to patients over the phone
b. b. b. b. b. b. b. b. b. b.
The organization OSHA is in charge of ____. -- Correct Answer ✔✔ regulating health
b. b. b. b. b. b. b. b. b. b. b. b. b.
and safety practices
b. b. b.
Which of these would be considered an advanced practice practitioner? -- Correct
b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ Physician's Assistant..........An advanced practice practitioner is someone
b. b. b. b. b. b. b. b. b.
whose scope of practice is beneath that of a physician
b. b. b. b. b. b. b. b. b. b.
WITH 100% CORRECT ANSWERS.
Which of these outgoing phone calls would be the most appropriate for a medical
b. b. b. b. b. b. b. b. b. b. b. b. b.
assistant to make? -- Correct Answer ✔✔ a call to the pharmacy to phone in a patient's
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
approved prescription refill
b. b. b.
How should you write the date in a professional business correspondence? -- Correct
b. b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ October 9, 2015
b. b. b. b. b.
Who owns a patient's medical record? -- Correct Answer ✔✔ the healthcare facility who
b. b. b. b. b. b. b. b. b. b. b. b. b.
prepared it
b. b.
Which of these is not an advantage of Electronic Medical Records (EMRs)? -- Correct
b. b. b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ They eliminate security threats.
b. b. b. b. b. b.
A patient has been seen at an office within 2 to 5 years. His file would be considered
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
____. -- Correct Answer ✔✔ active
b. b. b. b. b. b.
You have four patients with very similar names. They are:
b. b. b. b. b. b. b. b. b.
Michael Smith Jr. b. b.
Michael Smith II b. b.
Michael Smith III b. b.
Michael Smith Sr. b. b.
What is the proper way to arrange their files alphabetically? -- Correct Answer ✔✔
b. b. b. b. b. b. b. b. b. b. b. b. b.
Michael Smith II, Michael Smith III, Michael Smith Jr., Michael Smith Sr.
b. b. b. b. b. b. b. b. b. b. b. b.
What is the "golden rule" of chart documentation? -- Correct Answer ✔✔ If you didn't
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
document it, it wasn't done.
b. b. b. b. b.
, What type of scheduling is typically found in urgent care centers? -- Correct Answer ✔✔
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
tidal wave..open booking" or "open hours
b. b. b. b. b. b.
A patient calls and wants to be seen in the next hour. What is your best response? --
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
Correct Answer ✔✔ "Can you tell me more about the symptoms you're having and how
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
long you've been having them?"
b. b. b. b. b.
You are calling with a patient's test results, but you get their voicemail. What would be
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
the most appropriate message to leave? -- Correct Answer ✔✔ "Hi, this is Sarah from
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
Dr. McKinley's office. Please give us a call back at 888-555-1234 and select option 2 to
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
speak to any of the nurses. Thanks!"
b. b. b. b. b. b. b.
You work in a busy medical office that has four phone lines. A patient calls and says they
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
have been shot. What should you do? -- Correct Answer ✔✔ Keep the patient on the
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
line and call 911 from another line.
b. b. b. b. b. b. b.
A new patient is calling to schedule an appointment. What information should you obtain
b. b. b. b. b. b. b. b. b. b. b. b. b.
from them before they come in? -- Correct Answer ✔✔ insurance provider
b. b. b. b. b. b. b. b. b. b. b. b.
You are reading the appointment book and notice the 10:15 slot says "NP in for S/R was
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
NS." What does this mean? -- Correct Answer ✔✔ New patient in for suture removal
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
was no-show.
b. b.
The term used to refer to the form a patient receives that reports benefits paid is a(n)
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
____. -- Correct Answer ✔✔ Explanation of Benefits (EOB)
b. b. b. b. b. b. b. b. b.
A medical assistant will routinely be responsible for all of the following, except: -- Correct
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ giving medical advice to patients over the phone
b. b. b. b. b. b. b. b. b. b.
The organization OSHA is in charge of ____. -- Correct Answer ✔✔ regulating health
b. b. b. b. b. b. b. b. b. b. b. b. b.
and safety practices
b. b. b.
Which of these would be considered an advanced practice practitioner? -- Correct
b. b. b. b. b. b. b. b. b. b. b.
Answer ✔✔ Physician's Assistant..........An advanced practice practitioner is someone
b. b. b. b. b. b. b. b. b.
whose scope of practice is beneath that of a physician
b. b. b. b. b. b. b. b. b. b.
