MEDICAL OFFICE PROCEDURES OUTCOMES 1-10 FINAL
THEORY EXAM WITH 100% ACCURATE SOLUTIONS.
In terms of administration within the health profession, what had changed over the years?
b. b. b. b. b. b. b. b. b. b. b. b. b.
-- Correct Answer ✔✔ More knowledge, larger scope of practice
b. b. b. b. b. b. b. b. b. b.
What is the difference between an MOA in the USA and in Canada? -- Correct Answer
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
✔✔ In the USA the MOA's do not do any admin work
b. b. b. b. b. b. b. b. b. b. b. b.
What are other names for an MOA -- Correct Answer ✔✔ Admin health professional
b. b. b. b. b. b. b. b. b. b. b. b. b.
(AHP), MOA, Medically secretary, Medical receptionist, Admitting clerk, Health Records
b. b. b. b. b. b. b. b. b. b.
Clerk
b.
Where are some places and MOA would work? -- Correct Answer ✔✔ Community
b. b. b. b. b. b. b. b. b. b. b. b.
medical center, Outpatient clinics in hospitals, Community clinics, Urgent care clinics,
b. b. b. b. b. b. b. b. b. b. b.
Hospital admitting department, Alternative medical clinics such as chiropractor and
b. b. b. b. b. b. b. b. b. b.
acupuncture, Community health care centers such as maternal clinics and vaccination
b. b. b. b. b. b. b. b. b. b. b.
clinics, long term care facilities such as nursing homes, insurance company's such as blue
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
cross, and dental offices
b. b. b. b.
Define the role of an MOA -- Correct Answer ✔✔ One person who takes on
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
administration, communication, and clinical responsibilities in a health care setting
b. b. b. b. b. b. b. b. b. b.
What are some administration and office management skills -- Correct Answer ✔✔ client
b. b. b. b. b. b. b. b. b. b. b. b.
registration, billing, scheduling/booking referrals, telephone administration, health card
b. b. b. b. b. b. b. b.
verification, clerical duties
b. b. b.
What are some communication skills -- Correct Answer ✔✔ Telephone administration,
b. b. b. b. b. b. b. b. b. b.
paging, team communication, screen direct visitors, direct reports/ faxes/ photocopies,
b. b. b. b. b. b. b. b. b. b.
provide education resources to patients
b. b. b. b. b.
,What are some clinical skills -- Correct Answer ✔✔ Helping with procedures, taking
b. b. b. b. b. b. b. b. b. b. b. b.
height weight and vitals, supporting nervous patients, entering history of present illness
b. b. b. b. b. b. b. b. b. b. b. b.
into EMR, testing urine, sanitizing instruments, prepare exam room, educating clients
b. b. b. b. b. b. b. b. b. b. b.
Define what an attribute is -- Correct Answer ✔✔ A combination of characteristics a
b. b. b. b. b. b. b. b. b. b. b. b. b.
person is born with and qualities gained through out their development
b. b. b. b. b. b. b. b. b. b. b.
What is an example of an attribute -- Correct Answer ✔✔ Professionalism, analytical
b. b. b. b. b. b. b. b. b. b. b. b.
thinking, good judgement, approachable manor, friendly personality, sense of
b. b. b. b. b. b. b. b. b.
responsibility, flexibility, calm demeanour
b. b. b. b.
Define what a skill is -- Correct Answer ✔✔ Proficiency, is acquired or developed
b. b. b. b. b. b. b. b. b. b. b. b. b.
through training or experience
b. b. b. b.
What is an example of a skill -- Correct Answer ✔✔ Organization, effective
b. b. b. b. b. b. b. b. b. b. b. b.
communication, keyboarding skills, computer literacy, knowledge of med terms,
b. b. b. b. b. b. b. b. b.
knowledge of EMR
b. b. b.
What is telephone triaging -- Correct Answer ✔✔ Process of sorting injured people into
b. b. b. b. b. b. b. b. b. b. b. b. b.
groups based on their needs or likely benefit from immediate medical treatment
b. b. b. b. b. b. b. b. b. b. b. b.
What are some challenges for not having a board certification -- Correct Answer ✔✔
b. b. b. b. b. b. b. b. b. b. b. b. b.
This is usually necessary to enter any association, it is difficult to continue professional
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
development or networking, wages are lower because there is no set bar
b. b. b. b. b. b. b. b. b. b. b. b.
Describe what areas are within a medical office -- Correct Answer ✔✔ Waiting room,
b. b. b. b. b. b. b. b. b. b. b. b. b.
front reception, exam room, washrooms, room for the doctors, nurses desk/room,
b. b. b. b. b. b. b. b. b. b. b.
offices for other health care providers, procedure room, meeting room, quiet room
b. b. b. b. b. b. b. b. b. b. b. b.
What do the areas in a medical office need to be -- Correct Answer ✔✔ Accessible,
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
Functional, Productive, Secure and Safe
b. b. b. b. b.
What are the responsibilities of an MOA -- Correct Answer ✔✔ Brining patients to the
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
rooms, dealing with patient questions, taking blood pressure, weight and height, testing
b. b. b. b. b. b. b. b. b. b. b. b.
urine, answering phones, answering patient emails, filing patient information, specialist
b. b. b. b. b. b. b. b. b. b.
, b. appointments, Faxing prescriptions, Scanning documents, dealing with other doctors b. b. b. b. b. b. b. b.
b. offices, billing patients, knowing what steps to take when urgent and emergent patients
b. b. b. b. b. b. b. b. b. b. b. b.
b. come into your clinic
b. b. b.
What is a environmental risk factor -- Correct Answer ✔✔ * lighting- dim lights may
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
cause falls etc
b. b. b.
* noise levels - loud noise can be irritating and distracting/ reduces concentration level
b. b. b. b. b. b. b. b. b. b. b. b. b.
What is a personal risk factor -- Correct Answer ✔✔ - Childhood/ infants: do not have a
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
sense of danger so do not leave them alone, do not leave things on the floor and have
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
lower cabinets locked
b. b. b.
- Mobility impairment includes: falling, wet floors, leaving cords unattended
b. b. b. b. b. b. b. b. b.
-Altered cognition: Making sure there is someone who can help others
b. b. b. b. b. b. b. b. b. b.
-Over confidence: Ensuring that you are there incase you need to help them
b. b. b. b. b. b. b. b. b. b. b. b.
- fatigue
b.
- visual and hearing impartment
b. b. b. b.
How can you address personal and environmental risk factors -- Correct Answer ✔✔ -
b. b. b. b. b. b. b. b. b. b. b. b. b.
keep floors clean and dry
b. b. b. b. b. b.
- clean spills right away
b. b. b. b.
- pay attention to personal risk issues
b. b. b. b. b. b. b.
- avoid loose rugs, floor mats
b. b. b. b. b. b.
- keep layout familiar for those with sight disabilities
b. b. b. b. b. b. b. b. b.
- keep furniture out of the way of traffic
b. b. b. b. b. b. b. b.
What are ergonomics -- Correct Answer ✔✔ A science that deals with function of a
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
work space
b. b.
What is CSD -- Correct Answer ✔✔ Cumulative Stress Disorder
b. b. b. b. b. b. b. b. b.
What can cause CSD -- Correct Answer ✔✔ Over using any part of your body, improper
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
posture, excessive force, direct pressure on nerves, frequently repeated actions
b. b. b. b. b. b. b. b. b. b.
THEORY EXAM WITH 100% ACCURATE SOLUTIONS.
In terms of administration within the health profession, what had changed over the years?
b. b. b. b. b. b. b. b. b. b. b. b. b.
-- Correct Answer ✔✔ More knowledge, larger scope of practice
b. b. b. b. b. b. b. b. b. b.
What is the difference between an MOA in the USA and in Canada? -- Correct Answer
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
✔✔ In the USA the MOA's do not do any admin work
b. b. b. b. b. b. b. b. b. b. b. b.
What are other names for an MOA -- Correct Answer ✔✔ Admin health professional
b. b. b. b. b. b. b. b. b. b. b. b. b.
(AHP), MOA, Medically secretary, Medical receptionist, Admitting clerk, Health Records
b. b. b. b. b. b. b. b. b. b.
Clerk
b.
Where are some places and MOA would work? -- Correct Answer ✔✔ Community
b. b. b. b. b. b. b. b. b. b. b. b.
medical center, Outpatient clinics in hospitals, Community clinics, Urgent care clinics,
b. b. b. b. b. b. b. b. b. b. b.
Hospital admitting department, Alternative medical clinics such as chiropractor and
b. b. b. b. b. b. b. b. b. b.
acupuncture, Community health care centers such as maternal clinics and vaccination
b. b. b. b. b. b. b. b. b. b. b.
clinics, long term care facilities such as nursing homes, insurance company's such as blue
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
cross, and dental offices
b. b. b. b.
Define the role of an MOA -- Correct Answer ✔✔ One person who takes on
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
administration, communication, and clinical responsibilities in a health care setting
b. b. b. b. b. b. b. b. b. b.
What are some administration and office management skills -- Correct Answer ✔✔ client
b. b. b. b. b. b. b. b. b. b. b. b.
registration, billing, scheduling/booking referrals, telephone administration, health card
b. b. b. b. b. b. b. b.
verification, clerical duties
b. b. b.
What are some communication skills -- Correct Answer ✔✔ Telephone administration,
b. b. b. b. b. b. b. b. b. b.
paging, team communication, screen direct visitors, direct reports/ faxes/ photocopies,
b. b. b. b. b. b. b. b. b. b.
provide education resources to patients
b. b. b. b. b.
,What are some clinical skills -- Correct Answer ✔✔ Helping with procedures, taking
b. b. b. b. b. b. b. b. b. b. b. b.
height weight and vitals, supporting nervous patients, entering history of present illness
b. b. b. b. b. b. b. b. b. b. b. b.
into EMR, testing urine, sanitizing instruments, prepare exam room, educating clients
b. b. b. b. b. b. b. b. b. b. b.
Define what an attribute is -- Correct Answer ✔✔ A combination of characteristics a
b. b. b. b. b. b. b. b. b. b. b. b. b.
person is born with and qualities gained through out their development
b. b. b. b. b. b. b. b. b. b. b.
What is an example of an attribute -- Correct Answer ✔✔ Professionalism, analytical
b. b. b. b. b. b. b. b. b. b. b. b.
thinking, good judgement, approachable manor, friendly personality, sense of
b. b. b. b. b. b. b. b. b.
responsibility, flexibility, calm demeanour
b. b. b. b.
Define what a skill is -- Correct Answer ✔✔ Proficiency, is acquired or developed
b. b. b. b. b. b. b. b. b. b. b. b. b.
through training or experience
b. b. b. b.
What is an example of a skill -- Correct Answer ✔✔ Organization, effective
b. b. b. b. b. b. b. b. b. b. b. b.
communication, keyboarding skills, computer literacy, knowledge of med terms,
b. b. b. b. b. b. b. b. b.
knowledge of EMR
b. b. b.
What is telephone triaging -- Correct Answer ✔✔ Process of sorting injured people into
b. b. b. b. b. b. b. b. b. b. b. b. b.
groups based on their needs or likely benefit from immediate medical treatment
b. b. b. b. b. b. b. b. b. b. b. b.
What are some challenges for not having a board certification -- Correct Answer ✔✔
b. b. b. b. b. b. b. b. b. b. b. b. b.
This is usually necessary to enter any association, it is difficult to continue professional
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
development or networking, wages are lower because there is no set bar
b. b. b. b. b. b. b. b. b. b. b. b.
Describe what areas are within a medical office -- Correct Answer ✔✔ Waiting room,
b. b. b. b. b. b. b. b. b. b. b. b. b.
front reception, exam room, washrooms, room for the doctors, nurses desk/room,
b. b. b. b. b. b. b. b. b. b. b.
offices for other health care providers, procedure room, meeting room, quiet room
b. b. b. b. b. b. b. b. b. b. b. b.
What do the areas in a medical office need to be -- Correct Answer ✔✔ Accessible,
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
Functional, Productive, Secure and Safe
b. b. b. b. b.
What are the responsibilities of an MOA -- Correct Answer ✔✔ Brining patients to the
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
rooms, dealing with patient questions, taking blood pressure, weight and height, testing
b. b. b. b. b. b. b. b. b. b. b. b.
urine, answering phones, answering patient emails, filing patient information, specialist
b. b. b. b. b. b. b. b. b. b.
, b. appointments, Faxing prescriptions, Scanning documents, dealing with other doctors b. b. b. b. b. b. b. b.
b. offices, billing patients, knowing what steps to take when urgent and emergent patients
b. b. b. b. b. b. b. b. b. b. b. b.
b. come into your clinic
b. b. b.
What is a environmental risk factor -- Correct Answer ✔✔ * lighting- dim lights may
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
cause falls etc
b. b. b.
* noise levels - loud noise can be irritating and distracting/ reduces concentration level
b. b. b. b. b. b. b. b. b. b. b. b. b.
What is a personal risk factor -- Correct Answer ✔✔ - Childhood/ infants: do not have a
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
sense of danger so do not leave them alone, do not leave things on the floor and have
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
lower cabinets locked
b. b. b.
- Mobility impairment includes: falling, wet floors, leaving cords unattended
b. b. b. b. b. b. b. b. b.
-Altered cognition: Making sure there is someone who can help others
b. b. b. b. b. b. b. b. b. b.
-Over confidence: Ensuring that you are there incase you need to help them
b. b. b. b. b. b. b. b. b. b. b. b.
- fatigue
b.
- visual and hearing impartment
b. b. b. b.
How can you address personal and environmental risk factors -- Correct Answer ✔✔ -
b. b. b. b. b. b. b. b. b. b. b. b. b.
keep floors clean and dry
b. b. b. b. b. b.
- clean spills right away
b. b. b. b.
- pay attention to personal risk issues
b. b. b. b. b. b. b.
- avoid loose rugs, floor mats
b. b. b. b. b. b.
- keep layout familiar for those with sight disabilities
b. b. b. b. b. b. b. b. b.
- keep furniture out of the way of traffic
b. b. b. b. b. b. b. b.
What are ergonomics -- Correct Answer ✔✔ A science that deals with function of a
b. b. b. b. b. b. b. b. b. b. b. b. b. b.
work space
b. b.
What is CSD -- Correct Answer ✔✔ Cumulative Stress Disorder
b. b. b. b. b. b. b. b. b.
What can cause CSD -- Correct Answer ✔✔ Over using any part of your body, improper
b. b. b. b. b. b. b. b. b. b. b. b. b. b. b.
posture, excessive force, direct pressure on nerves, frequently repeated actions
b. b. b. b. b. b. b. b. b. b.
