lOMoAR G cPSD|
PRE-ASSESSMENT: ANALYTICAL METHODS OF
HEALTH LEADERS (RAO2) (PRAO) QUESTIONS
WITH 100% CORRECT!!
The quality improvement team is reviewing quarterly incident reports and evaluating the effect of Six Sigma
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
strategies on the quantity of medication errors over the past two years. The team hypothesizes a continuous
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
reduction in medical errors for each quarter. The sample consists of patient clinical and demographic
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
characteristics. Unfortunately, causation cannot be determined from the data available. Which research
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
method should be used to test the team's hypothesis? - ANS ✔✔ - Time-series
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A hospital researcher has access to one year of hospital emergency department claims data. The researcher
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
is investigating the association of race on the timeliness of delivery of care. The sample includes
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
information on patient demographics, insurance information, and emergency department factors. Due to
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
patient confidentiality, the sample does not include patient clinical information and outcomes. Which
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
research method should be used? - ANS ✔✔ - Cross-sectional
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
A policy analyst is interested in determining if the prospective payment system (PPS) has improved hospital
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
efficiency over time during the past ten years. The sample for analysis consists of ten years of data after the
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
introduction of the PPS and includes measures of efficiency and other relevant control variables. The
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
analyst hypothesizes that hospital efficiency should have increased each year after the PPS was
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
implemented. Which research method should the analyst use? - ANS ✔✔ - Time-series
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
Which type of data analysis could be used in quantitative research? - ANS ✔✔ - Reporting the distribution
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of results or outcomes
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What is a characteristic of qualitative research methods? - ANS ✔✔ - Introduces subjectivity to data
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collection
Gk
Many physician practices now utilize an electronic health record (EHR) system that includes a secure
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
messaging feature. Some of these practices have extended their contact with patients by conducting virtual
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
visits between people with diabetes and nurses who are certified diabetes educators. The remote technology
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
includes the ability to monitor blood glucose data to determine if these values are within goal range. After
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
six months, the results of the blood glucose levels for the group participating in the virtual visits were
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
evaluated. Which research method was used? - ANS ✔✔ - Cross-sectional
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
A researcher wants to determine whether continuity of care is improved with the use of coordination of care
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
documents among primary care physicians and specialists. The researcher decides to review various
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
published studies to assess the clinical effectiveness of these documents on patient outcomes. Which
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
research method is being used - ANS ✔✔ - Meta-analysis
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The state public health researcher wants to begin a five-year initiative to coordinate immunizations for
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
children in the foster care system. The results will be compared to previous years to measure the
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
effectiveness of the initiative. Which research method should be used to study this initiative? - ANS ✔✔ -
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
Pre/post-study
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Using publicly reported data from Centers for Medicare & Medicaid Services, researchers want to examine
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
the relationship between 30-day readmissions and mortality rates for patients with heart failure at five
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
facilities. Before this can be done, researchers need to estimate mortality rates and readmission rates from
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
heart failure. Which statistical technique should be used to calculate the estimated rates? - ANS ✔✔ -
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
Regression analysis
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Researchers want to determine if a particular risk factor or risk factors are associated with the frequency for
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
nonelective readmission within 30 days among patients with diabetes in a metropolitan area. The variables
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
of interest include age, gender, race/ethnicity, and insurance status. Which statistical technique should be
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
used? - ANS ✔✔ - Regression analysis
Gk Gk Gk Gk Gk Gk Gk
Downloaded by IAN NJUGUNA G G G
, lOMoAR G cPSD|
A hospital researcher is interested in investigating the association between hospital ownership (i.e.,
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government, investor, and not-for-profit) on overall hospital quality scores. Research MethodsA cross-
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
sectional data set of all urban hospitals from eight states is used in this study. The data were obtained from
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
various administrative databases: Medicare Hospital Cost Report Information System, the American
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
Hospital Association, and the Area Health Resource File. Descriptive statistics are used to summarize the
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
data. An ordinary least squares regression is used to test the relationship between ownership status and
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
hospital quality while controlling for hospital and market characteristics. Which component is missing from
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these research methods? - ANS ✔✔ - Research design
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A hospital researcher is interested in the association between patient satisfaction and hospital market share.
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
The researcher hypothesizes that increased patient satisfaction will lead to an increase in hospital market
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
share. Research MethodsA longitudinal study of seven years will be conducted to assess the change in
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
hospital market share over time. Urban hospitals from the United States that have more than 100 beds will
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
be included in the analysis. The data set will include hospital characteristics and market characteristics.
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
Administrative data will be obtained from the American Hospital Association's Annual Survey of Hospitals,
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
the Area Health Resources File, and the Hospital Compare website. The variables included in the data set
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
will control for other factors that may impact hospital patient satisfaction. Statistical significance will be set
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
at α = 0.05 for the analysis. The results of the analysis will be of i - ANS ✔✔ - Analysis plan
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After reviewing a quality report from a large urban hospital, an administrator decided to implement a new
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
initiative to improve communication among healthcare professionals. The hospital administrator conducted
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
a survey on safety and error prevention that revealed that ineffective or insufficient communication among
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
team members is a significant contributing factor to adverse events. Which source of data would have been
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used to highlight patient perception of care? - ANS ✔✔ - HCAHPS scores
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There have been recent complaints at a pharmacy regarding care, wait times, and errors. The administrator
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wants to further examine customer satisfaction rates. After examining more information the administrator
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decides to develop a new patient portal that will allow patients to perform a refill request online. The
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system will also allow patients to request refills via text or mobile devices. Which two sources of data were
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used in the change from the old system to the new system? Choose 2 answers - ANS ✔✔ - Patient wait
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times & Patient satisfaction surveys
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A hospital is experiencing a high rate of nursing turnover during the first year at the hospital. There are
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many theories as to why turnover in this cohort is so high. The chief executive officer (CEO) has asked the
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nursing director to study this further and develop some tactics to improve nursing retention. The director
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plans to gather data, conduct some statistical analysis, and report back to the CEO with an improvement
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plan. Which type of data would the director gather to develop this plan? - ANS ✔✔ - Hospital tenure for
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nurses
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A large urban hospital has implemented a new patient registration system to reduce patient complaints,
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streamline the process, and make it easier to understand. The hospital had been monitoring patient wait
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times for registration prior to implementing this change. Which aspect of wait time was analyzed in the
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application of descriptive statistics applied for this scenario? - ANS ✔✔ - An average of wait times was
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analyzed
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A surgical center is experiencing patient attrition. The center has received bad reviews online. One area of
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
complaints is that the center is dirty in common areas. The center conducted a survey to ascertain what the
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
major complaints were. The center has decided to outsource its maintenance in an effort to improve patient
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
satisfaction scores. The median patient satisfaction scores were determined from the survey. How were
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descriptive statistics applied in this scenario? - ANS ✔✔ - To determine the 50th percentile of patient
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satisfaction scores
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An administrator at an established hospital decided to create a new data collection plan for the quality
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improvement initiative because the former plan was not acceptable. One concern with the old plan was with
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the timeliness of the data and with missing data elements associated with wait times and communication.
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How were descriptive statistics applied in this scenario? - ANS ✔✔ - To identify the average patient
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satisfaction score
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A surgical center is experiencing patient attrition. The center has received bad reviews online. One area of
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
complaints is that the center is dirty in common areas. The center conducted a survey to ascertain what the
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
major complaints were. The center has decided to outsource its maintenance in an effort to improve patient
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
satisfaction scores. The surgical center reviewed patient satisfaction scores before and after outsourcing its
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housekeeping services. Which inferential statistic was applied to arrive at the decision to outsource
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maintenance? - ANS ✔✔ - A t-test
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Downloaded by IAN NJUGUNA G G G
PRE-ASSESSMENT: ANALYTICAL METHODS OF
HEALTH LEADERS (RAO2) (PRAO) QUESTIONS
WITH 100% CORRECT!!
The quality improvement team is reviewing quarterly incident reports and evaluating the effect of Six Sigma
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
strategies on the quantity of medication errors over the past two years. The team hypothesizes a continuous
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
reduction in medical errors for each quarter. The sample consists of patient clinical and demographic
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
characteristics. Unfortunately, causation cannot be determined from the data available. Which research
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
method should be used to test the team's hypothesis? - ANS ✔✔ - Time-series
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
A hospital researcher has access to one year of hospital emergency department claims data. The researcher
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
is investigating the association of race on the timeliness of delivery of care. The sample includes
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
information on patient demographics, insurance information, and emergency department factors. Due to
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
patient confidentiality, the sample does not include patient clinical information and outcomes. Which
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
research method should be used? - ANS ✔✔ - Cross-sectional
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
A policy analyst is interested in determining if the prospective payment system (PPS) has improved hospital
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
efficiency over time during the past ten years. The sample for analysis consists of ten years of data after the
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
introduction of the PPS and includes measures of efficiency and other relevant control variables. The
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
analyst hypothesizes that hospital efficiency should have increased each year after the PPS was
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
implemented. Which research method should the analyst use? - ANS ✔✔ - Time-series
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
Which type of data analysis could be used in quantitative research? - ANS ✔✔ - Reporting the distribution
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of results or outcomes
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What is a characteristic of qualitative research methods? - ANS ✔✔ - Introduces subjectivity to data
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collection
Gk
Many physician practices now utilize an electronic health record (EHR) system that includes a secure
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
messaging feature. Some of these practices have extended their contact with patients by conducting virtual
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
visits between people with diabetes and nurses who are certified diabetes educators. The remote technology
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
includes the ability to monitor blood glucose data to determine if these values are within goal range. After
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
six months, the results of the blood glucose levels for the group participating in the virtual visits were
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
evaluated. Which research method was used? - ANS ✔✔ - Cross-sectional
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
A researcher wants to determine whether continuity of care is improved with the use of coordination of care
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
documents among primary care physicians and specialists. The researcher decides to review various
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
published studies to assess the clinical effectiveness of these documents on patient outcomes. Which
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
research method is being used - ANS ✔✔ - Meta-analysis
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
The state public health researcher wants to begin a five-year initiative to coordinate immunizations for
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
children in the foster care system. The results will be compared to previous years to measure the
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
effectiveness of the initiative. Which research method should be used to study this initiative? - ANS ✔✔ -
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
Pre/post-study
Gk
Using publicly reported data from Centers for Medicare & Medicaid Services, researchers want to examine
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
the relationship between 30-day readmissions and mortality rates for patients with heart failure at five
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
facilities. Before this can be done, researchers need to estimate mortality rates and readmission rates from
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
heart failure. Which statistical technique should be used to calculate the estimated rates? - ANS ✔✔ -
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
Regression analysis
Gk Gk
Researchers want to determine if a particular risk factor or risk factors are associated with the frequency for
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
nonelective readmission within 30 days among patients with diabetes in a metropolitan area. The variables
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
of interest include age, gender, race/ethnicity, and insurance status. Which statistical technique should be
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
used? - ANS ✔✔ - Regression analysis
Gk Gk Gk Gk Gk Gk Gk
Downloaded by IAN NJUGUNA G G G
, lOMoAR G cPSD|
A hospital researcher is interested in investigating the association between hospital ownership (i.e.,
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
government, investor, and not-for-profit) on overall hospital quality scores. Research MethodsA cross-
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
sectional data set of all urban hospitals from eight states is used in this study. The data were obtained from
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
various administrative databases: Medicare Hospital Cost Report Information System, the American
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
Hospital Association, and the Area Health Resource File. Descriptive statistics are used to summarize the
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
data. An ordinary least squares regression is used to test the relationship between ownership status and
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
hospital quality while controlling for hospital and market characteristics. Which component is missing from
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
these research methods? - ANS ✔✔ - Research design
Gk Gk Gk Gk Gk Gk Gk Gk Gk
A hospital researcher is interested in the association between patient satisfaction and hospital market share.
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
The researcher hypothesizes that increased patient satisfaction will lead to an increase in hospital market
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
share. Research MethodsA longitudinal study of seven years will be conducted to assess the change in
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
hospital market share over time. Urban hospitals from the United States that have more than 100 beds will
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
be included in the analysis. The data set will include hospital characteristics and market characteristics.
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
Administrative data will be obtained from the American Hospital Association's Annual Survey of Hospitals,
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
the Area Health Resources File, and the Hospital Compare website. The variables included in the data set
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
will control for other factors that may impact hospital patient satisfaction. Statistical significance will be set
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
at α = 0.05 for the analysis. The results of the analysis will be of i - ANS ✔✔ - Analysis plan
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
After reviewing a quality report from a large urban hospital, an administrator decided to implement a new
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
initiative to improve communication among healthcare professionals. The hospital administrator conducted
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
a survey on safety and error prevention that revealed that ineffective or insufficient communication among
Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk Gk
team members is a significant contributing factor to adverse events. Which source of data would have been
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used to highlight patient perception of care? - ANS ✔✔ - HCAHPS scores
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There have been recent complaints at a pharmacy regarding care, wait times, and errors. The administrator
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wants to further examine customer satisfaction rates. After examining more information the administrator
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decides to develop a new patient portal that will allow patients to perform a refill request online. The
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system will also allow patients to request refills via text or mobile devices. Which two sources of data were
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used in the change from the old system to the new system? Choose 2 answers - ANS ✔✔ - Patient wait
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times & Patient satisfaction surveys
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A hospital is experiencing a high rate of nursing turnover during the first year at the hospital. There are
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many theories as to why turnover in this cohort is so high. The chief executive officer (CEO) has asked the
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nursing director to study this further and develop some tactics to improve nursing retention. The director
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plans to gather data, conduct some statistical analysis, and report back to the CEO with an improvement
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plan. Which type of data would the director gather to develop this plan? - ANS ✔✔ - Hospital tenure for
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nurses
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A large urban hospital has implemented a new patient registration system to reduce patient complaints,
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streamline the process, and make it easier to understand. The hospital had been monitoring patient wait
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times for registration prior to implementing this change. Which aspect of wait time was analyzed in the
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application of descriptive statistics applied for this scenario? - ANS ✔✔ - An average of wait times was
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analyzed
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A surgical center is experiencing patient attrition. The center has received bad reviews online. One area of
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complaints is that the center is dirty in common areas. The center conducted a survey to ascertain what the
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major complaints were. The center has decided to outsource its maintenance in an effort to improve patient
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satisfaction scores. The median patient satisfaction scores were determined from the survey. How were
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descriptive statistics applied in this scenario? - ANS ✔✔ - To determine the 50th percentile of patient
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satisfaction scores
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An administrator at an established hospital decided to create a new data collection plan for the quality
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improvement initiative because the former plan was not acceptable. One concern with the old plan was with
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the timeliness of the data and with missing data elements associated with wait times and communication.
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How were descriptive statistics applied in this scenario? - ANS ✔✔ - To identify the average patient
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satisfaction score
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A surgical center is experiencing patient attrition. The center has received bad reviews online. One area of
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complaints is that the center is dirty in common areas. The center conducted a survey to ascertain what the
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major complaints were. The center has decided to outsource its maintenance in an effort to improve patient
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satisfaction scores. The surgical center reviewed patient satisfaction scores before and after outsourcing its
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housekeeping services. Which inferential statistic was applied to arrive at the decision to outsource
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maintenance? - ANS ✔✔ - A t-test
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