HRM chapter 12 test bank MC
1. Frederick Taylor referred to the tendency of employees to work at the
slowest pace possible and to produce at the minimum acceptable level as
________.
A) social loafing
B) systematic soldiering
C) work shifting
D) group logrolling: B) systematic soldiering
2. Which of the following terms refers to financial rewards paid to workers
whose production exceeds some predetermined standard?
A) indirect financial payments
B) merit payments
C) hardship allowances
D) financial incentives: D) financial incentives
3. A management approach based on improving work methods through
observation and analysis is known as ________.
A) strategic management
B) scientific management
C) management by objectives
D) performance management: B) scientific management
4. Who proposed a two-factor theory that explains how motivator factors
relate to satisfaction and hygiene factors relate to dissatisfaction?
A) Frederick Taylor
B) Abraham Maslow
C) Frederick Herzberg
D) David McClelland: C) Frederick Herzberg
5. Which of the following is a true statement about Herzberg's Hygiene-
Motivator theory?
A) Highly motivated workers rely equally on lower-level and higher-level
needs.
B) Assigning workers to teams can eliminate job-associated stress and
frus-tration.
C) Providing employees with feedback and challenge satisfies their lower-
level needs.
,D) Managers can create a self-motivated workforce by providing feedback
and recognition: D) Managers can create a self-motivated workforce by providing
feedback and recognition.
6. According to Herzberg's Hygiene-Motivator theory, which of the following
factors will most likely satisfy employees' higher-level needs?
A) base salary
B) achievement
C) incentive pay
D) co-worker relationships: B) achievement
7. Which of the following found that extrinsic rewards could detract from an
employee's intrinsic motivation?
A) Frederick Taylor
B) Frederick Herzberg
C) David McClelland
D) Edward Deci: D) Edward Deci
8. Rebecca's manager wants to acknowledge her outstanding service record
for the past quarter. The manager decides to give Rebecca a bonus of $1000
as a reward. According to Edward Deci, which of the following will most likely
occur as a result?
A) The bonus will encourage Rebecca to work harder than before.
B) The bonus will detract from Rebecca's inner desire to work hard.
C) Rebecca's bonus will satisfy her higher-level needs and increase her moti-
vation.
D) Rebecca will feel inadequate because the bonus fails to address hygiene
factors: B) The bonus will detract from Rebecca's inner desire to work hard.
9. According to Victor Vroom, expectancy could also be referred to as the
________.
A) probability that effort will lead to success
B) relationship between performance and reward
C) perceived value a person attaches to a reward
D) employer's strategy for motivating employees: A) probability that effort will
lead to success
10. The perceived relationship between successful performance and
obtaining the reward is referred to by Vroom as ________.
A) instrumentality
, B) valence
C) expectancy
D) optimism: A) instrumentality
11. In Vroom's theory of motivation, motivation is equal to E * I * V, where E
represents ________.
A) existence
B) expectancy
C) esteem
D) energy: B) expectancy
12 In Vroom's theory of motivation, motivation is equal to E * I * V, where I
represents ________.
A) intrinsic needs
B) internalization
C) instrumentality
D) incentives: C) instrumentality
13. In Vroom's theory of motivation, which of the following terms refers to the
perceived value a person attaches to a reward?
A) valence
B) instrumentality
C) expectancy
D) variable pay: A) valence
14. According to Vroom's theory, when managers design incentive plans they
should do all of the following EXCEPT ________.
A) focus on behavior modification methods
B) make incentive plans easy to understand
C) provide training and support to employees
D) boost the confidence level of employees: A) focus on behavior modification
methods
15. Behavior modification is based upon the principles of rewards and
punishments advanced by ________.
A) Frederick Taylor
B) Frederick Herzberg
C) B.F. Skinner
D) Edward Dec: C) B.F. Skinner
1. Frederick Taylor referred to the tendency of employees to work at the
slowest pace possible and to produce at the minimum acceptable level as
________.
A) social loafing
B) systematic soldiering
C) work shifting
D) group logrolling: B) systematic soldiering
2. Which of the following terms refers to financial rewards paid to workers
whose production exceeds some predetermined standard?
A) indirect financial payments
B) merit payments
C) hardship allowances
D) financial incentives: D) financial incentives
3. A management approach based on improving work methods through
observation and analysis is known as ________.
A) strategic management
B) scientific management
C) management by objectives
D) performance management: B) scientific management
4. Who proposed a two-factor theory that explains how motivator factors
relate to satisfaction and hygiene factors relate to dissatisfaction?
A) Frederick Taylor
B) Abraham Maslow
C) Frederick Herzberg
D) David McClelland: C) Frederick Herzberg
5. Which of the following is a true statement about Herzberg's Hygiene-
Motivator theory?
A) Highly motivated workers rely equally on lower-level and higher-level
needs.
B) Assigning workers to teams can eliminate job-associated stress and
frus-tration.
C) Providing employees with feedback and challenge satisfies their lower-
level needs.
,D) Managers can create a self-motivated workforce by providing feedback
and recognition: D) Managers can create a self-motivated workforce by providing
feedback and recognition.
6. According to Herzberg's Hygiene-Motivator theory, which of the following
factors will most likely satisfy employees' higher-level needs?
A) base salary
B) achievement
C) incentive pay
D) co-worker relationships: B) achievement
7. Which of the following found that extrinsic rewards could detract from an
employee's intrinsic motivation?
A) Frederick Taylor
B) Frederick Herzberg
C) David McClelland
D) Edward Deci: D) Edward Deci
8. Rebecca's manager wants to acknowledge her outstanding service record
for the past quarter. The manager decides to give Rebecca a bonus of $1000
as a reward. According to Edward Deci, which of the following will most likely
occur as a result?
A) The bonus will encourage Rebecca to work harder than before.
B) The bonus will detract from Rebecca's inner desire to work hard.
C) Rebecca's bonus will satisfy her higher-level needs and increase her moti-
vation.
D) Rebecca will feel inadequate because the bonus fails to address hygiene
factors: B) The bonus will detract from Rebecca's inner desire to work hard.
9. According to Victor Vroom, expectancy could also be referred to as the
________.
A) probability that effort will lead to success
B) relationship between performance and reward
C) perceived value a person attaches to a reward
D) employer's strategy for motivating employees: A) probability that effort will
lead to success
10. The perceived relationship between successful performance and
obtaining the reward is referred to by Vroom as ________.
A) instrumentality
, B) valence
C) expectancy
D) optimism: A) instrumentality
11. In Vroom's theory of motivation, motivation is equal to E * I * V, where E
represents ________.
A) existence
B) expectancy
C) esteem
D) energy: B) expectancy
12 In Vroom's theory of motivation, motivation is equal to E * I * V, where I
represents ________.
A) intrinsic needs
B) internalization
C) instrumentality
D) incentives: C) instrumentality
13. In Vroom's theory of motivation, which of the following terms refers to the
perceived value a person attaches to a reward?
A) valence
B) instrumentality
C) expectancy
D) variable pay: A) valence
14. According to Vroom's theory, when managers design incentive plans they
should do all of the following EXCEPT ________.
A) focus on behavior modification methods
B) make incentive plans easy to understand
C) provide training and support to employees
D) boost the confidence level of employees: A) focus on behavior modification
methods
15. Behavior modification is based upon the principles of rewards and
punishments advanced by ________.
A) Frederick Taylor
B) Frederick Herzberg
C) B.F. Skinner
D) Edward Dec: C) B.F. Skinner
