DOWNLOAD THE Test Bank for BCOM 8th Edition Lehman
r r r r r r r r
Chapter 02 Focusing on Interpersonal and Group Communicati
r r r r r r r
on
MULTICHOICE
1. Whichr ofr ther followingr statementsr isr truer ofr Abrahamr Maslow'sr conceptr ofr ar hierarchyr ofr needs?
(A) Inrourrsociety,rmostrpeoplersatisfyrtheirrupper-levelrneedsrbeforersatisfyingrtheirrlower-
levelrneeds.
(B) Socialr needsr includer ther needr tor achiever one'sr fullestr potentialr throughr artisticr channels.
(C) Ther importancer ofr ar needr levelr increasesr afterr itsr needsr arer satisfied.
(D) Effectiver communicatorsr arer abler tor identifyr andr appealr tor needr levelsr inr variousr individuals.
Answerr :r (D)
2. Afterrearningrarscholarshiprforrsuperiorrgradesrinrschool,rMiquelrreceivesrarcongratulatoryrletterrf
romrtherdeanrofrtherschool.rThisrcommunicationrinteractionrisrconsideredr .
(A) visualr kinesicr communication
(B) ar positiver stroke
(C) vocalr kinesicr communication
(D) ar negativer stroke
Answerr :r (B)
3. Whichr ofr ther followingr exemplifiesr ar negativer stroke?
(A) Anr employeer receivingr anr appreciationr messager fromr hisr boss
(B) Anr employeer beingr congratulatedr forr ar promotion
(C) Ar studentr beingr reprimandedr byr hisr schoolr principal
(D) Ar speakerr receivingr completer attentionr fromr anr audience
Answerr :r (C)
4. ArearIrofrtherJoharirWindowrisrcalledrther .
(A) secretrarea
(B) unknownr area
(C) blindr area
mynursytest.store
, DOWNLOAD THE Test Bank for BCOM 8th Edition Lehman
r r r r r r r r
(D) openr area
Answerr :r (D)
5. Whichr ofr ther followingr isr ar differencer betweenr Arear Ir andr Arear IIr ofr ther Joharir Window?
(A) ArearIrdesignatesrthingsrwerknowraboutrourselvesrbutrthatrothersrdornotrknowraboutrus,rwhereasrAr
earIIrdesignatesrthingsrwerdornotrknowraboutrourselvesrandrothersrdornotrknowraboutrus.
(B) ArearIrrepresentsrthingsrwerdornotrknowraboutrourselvesrandrothersrdornotrknowraboutrus,rwherea
srArearIIrrepresentsrdesignatesrthingsrwerknowraboutrourselvesrbutrthatrothersrdornotrknowraboutrus.
(C) ArearIrrepresentsrwhatrwerknowraboutrourselvesrandrwhatrothersrknowraboutrus,r whereasrArear IIr
designatesrthoserthingsrothersrknowraboutrusrbutrthatrwerdornotrknowraboutrourselves.
(D) ArearIrdesignatesrthoserthingsrothersrknowraboutrusrbutrthatrwerdornotrknowraboutrourselves,rwh
ereasrArearIIrrepresentsrwhatrwerknowraboutrourselvesrandrwhatrothersrknowraboutrus.
Answerr :r (C)
6. ofrtherJoharirWindowrincludesrthingsrwerdornotrknowraboutrourselvesrandrothersrdornotrk
nowraboutrus.
(A) ArearI
(B) ArearII
(C) ArearIII
(D) Arear IV
Answerr :r (D)
7. Whichr ofr ther followingr isr ar differencer betweenr Arear IIIr andr Arear IVr ofr ther Joharir Window?
(A) ArearIIIrrepresentsrthingsrwerknowraboutrourselvesrbutrthatrothersrdornotrknowraboutrus,rwhereas
rArearIVrincludesrthingsrwerdornotrknow raboutrourselvesrand rothers rdornotrknowraboutrus.
(B) ArearIIIrincludesrthingsrwerdornotrknowraboutrourselvesrandrothersrdornotrknowraboutrus,rwherea
srArearIVrrepresentsrthingsr werknowraboutrourselvesrbutrthatrothersrdornotrknowraboutrus.
(C) ArearIIIrrepresentsrwhatrwerknowraboutrourselvesrandrwhatrothersrknowraboutrus,rwhereasrArear IV
rdesignatesrthoserthingsrothersrknowraboutrusrbutrthatrwerdornotrknow raboutrourselves.
(D) ArearIIIrdesignatesrthoserthingsrothersrknowraboutrusrbutrthatrwerdornotrknowraboutrourselves,rwh
ereasrArearIVrrepresentsrwhatrwerknowraboutrourselvesrandrwhatrothersrknowraboutrus.
Answerr :r (A)
mynursytest.store
, DOWNLOAD THE Test Bank for BCOM 8th Edition Lehman
r r r r r r r r
8. Accordingr tor ther older,r traditionalr viewr ofr management,r .
(A) workersr arer concernedr onlyr aboutr satisfyingr lower-levelr needs
(B) workersr arer motivatedr solelyr throughr intrinsicr rewards
(C) individualsr shouldr ber givenr morer importancer thanr ther job
(D) individualsr shouldr ber treatedr asr adultsr sor thatr theyr actr asr adults
Answerr :r (A)
9. Whichr ofr ther followingr isr ar differencer betweenr verbalr communicationr andr ar metacommunication?
(A) Verbalrcommunicationrisrexpressedrinrwords,rwhereasrarmetacommunicationraccompaniesrarm
essagerthatrisrexpressedrinrwords.
(B) Verbalrcommunicationrincludesronlyrspeech,rwhereasrarmetacommunicationrincludesronlyrw
riting.
(C) Verbalrcommunicationrimpliesranridea,rwhereasrarmetacommunicationrexplicitlyrexpressesranrid
ea.
(D) Verbalrcommunicationrisrexpressedrthroughrarvocalrkinesicrmessage,rwhereasrar m
etacommunicationrisrexpressedrthroughrarvisualrkinesicrmessage.
Answerr :r (A)
10. JanetrisrarprojectrmanagerrofrPrintenniarInc.,rarcontentrwritingrfirm.rDuringrarprojectrbriefingr sessi
on,rJanetrturnedrtorherrsubordinate,rJuan,randrsaid,r"Thisrprojectrisrcrucial.rPleaserinformr beforehandrifr
yourneedrtortakerleave."rJanetrimpliedrthatrJuanrisrnotrdependable,randrsherassumedr thatr Juanr underst
oodr whatr sher wasr implying.r Inr thisr scenario,r Janetr expressedr herr messager through
.
(A) brainstorming
(B) ar stroke
(C) ar metacommunication
(D) consensus
Answerr :r (C)
11. AlanrwasrbeingrinterviewedrforrtherpositionrofrbusinessranalystratrAmbergrSolutionsrInc.rSusan,r th
erinterviewer,rlookedratrhimrandrobservedrthatrherwasrdressedrinappropriatelyrandrlookedrdisintereste
d.rSusanrassumedrthatrAlanrdidrnotrcarermuchrforrtherjobrandrsubsequentlyrrejectedrhisr application.rInr
thisrscenario,rwhichrofrtherfollowingrconveyedrthermessagerthatrAlanrwasrnotrmuchr interestedrinrtherjo
b?
(A) Excommunication
mynursytest.store
, DOWNLOAD THE Test Bank for BCOM 8th Edition Lehman
r r r r r r r r
(B) Ar metacommunication
(C) Visualr kinesicr communication
(D) Vocalr kinesicr communication
Answerr :r (C)
12. Whichr ofr ther followingr isr truer ofr nonverbalr messages?
(A) Theyr arer universalr andr dor notr varyr betweenr cultures.
(B) Theyr canr receiver morer attentionr thanr verbalr messages.
(C) Theyr lackr ther potentialr tor affectr accompanyingr verbalr messages.
(D) Theyr arer unaffectedr byr ther circumstancesr surroundingr ther communication.
Answerr :r (B)
13. Whichr ofr ther followingr isr ar characteristicr ofr nonverbalr messages?
(A) Theyr dor notr contradictr ther accompanyingr verbalr messages.
(B) Theyr arer influencedr byr ther circumstancesr surroundingr ther communication.
(C) Theyr maskr detailsr aboutr ar sender'sr background,r attitudes,r andr motives.
(D) Theyr arer interpretedr inr ther samer wayr byr differentr people.
Answerr :r (B)
14. Whichr ofr ther followingr isr anr accurater statementr aboutr casualr listening?
(A) Itr requiresr muchr emotionalr andr physicalr effort.
(B) Itr negativelyr affectsr ourr emotionalr health.
(C) Itr involvesr ther searchr forr datar orr material.
(D) Itr providesr relaxingr breaksr fromr morer seriousr tasks.
Answerr :r (D)
15. SandrarisrarmanagerratrStarlightrInc.rSherwantsrtorupgradertherqualityrofrStarlight'srproducts.rSh
ercallsrforrarmeetingrwithrthertechnicalrexpertsrofrthercompanyrandrasksrforrsuggestionsronrhowrtorach
ieverthisrgoal.rShergathersrinformationrbyrlisteningrtoreachrofrtherexperts.rInrthisrscenario,rSandrarisr
engagedrinr .
(A) casualrlistening
mynursytest.store
r r r r r r r r
Chapter 02 Focusing on Interpersonal and Group Communicati
r r r r r r r
on
MULTICHOICE
1. Whichr ofr ther followingr statementsr isr truer ofr Abrahamr Maslow'sr conceptr ofr ar hierarchyr ofr needs?
(A) Inrourrsociety,rmostrpeoplersatisfyrtheirrupper-levelrneedsrbeforersatisfyingrtheirrlower-
levelrneeds.
(B) Socialr needsr includer ther needr tor achiever one'sr fullestr potentialr throughr artisticr channels.
(C) Ther importancer ofr ar needr levelr increasesr afterr itsr needsr arer satisfied.
(D) Effectiver communicatorsr arer abler tor identifyr andr appealr tor needr levelsr inr variousr individuals.
Answerr :r (D)
2. Afterrearningrarscholarshiprforrsuperiorrgradesrinrschool,rMiquelrreceivesrarcongratulatoryrletterrf
romrtherdeanrofrtherschool.rThisrcommunicationrinteractionrisrconsideredr .
(A) visualr kinesicr communication
(B) ar positiver stroke
(C) vocalr kinesicr communication
(D) ar negativer stroke
Answerr :r (B)
3. Whichr ofr ther followingr exemplifiesr ar negativer stroke?
(A) Anr employeer receivingr anr appreciationr messager fromr hisr boss
(B) Anr employeer beingr congratulatedr forr ar promotion
(C) Ar studentr beingr reprimandedr byr hisr schoolr principal
(D) Ar speakerr receivingr completer attentionr fromr anr audience
Answerr :r (C)
4. ArearIrofrtherJoharirWindowrisrcalledrther .
(A) secretrarea
(B) unknownr area
(C) blindr area
mynursytest.store
, DOWNLOAD THE Test Bank for BCOM 8th Edition Lehman
r r r r r r r r
(D) openr area
Answerr :r (D)
5. Whichr ofr ther followingr isr ar differencer betweenr Arear Ir andr Arear IIr ofr ther Joharir Window?
(A) ArearIrdesignatesrthingsrwerknowraboutrourselvesrbutrthatrothersrdornotrknowraboutrus,rwhereasrAr
earIIrdesignatesrthingsrwerdornotrknowraboutrourselvesrandrothersrdornotrknowraboutrus.
(B) ArearIrrepresentsrthingsrwerdornotrknowraboutrourselvesrandrothersrdornotrknowraboutrus,rwherea
srArearIIrrepresentsrdesignatesrthingsrwerknowraboutrourselvesrbutrthatrothersrdornotrknowraboutrus.
(C) ArearIrrepresentsrwhatrwerknowraboutrourselvesrandrwhatrothersrknowraboutrus,r whereasrArear IIr
designatesrthoserthingsrothersrknowraboutrusrbutrthatrwerdornotrknowraboutrourselves.
(D) ArearIrdesignatesrthoserthingsrothersrknowraboutrusrbutrthatrwerdornotrknowraboutrourselves,rwh
ereasrArearIIrrepresentsrwhatrwerknowraboutrourselvesrandrwhatrothersrknowraboutrus.
Answerr :r (C)
6. ofrtherJoharirWindowrincludesrthingsrwerdornotrknowraboutrourselvesrandrothersrdornotrk
nowraboutrus.
(A) ArearI
(B) ArearII
(C) ArearIII
(D) Arear IV
Answerr :r (D)
7. Whichr ofr ther followingr isr ar differencer betweenr Arear IIIr andr Arear IVr ofr ther Joharir Window?
(A) ArearIIIrrepresentsrthingsrwerknowraboutrourselvesrbutrthatrothersrdornotrknowraboutrus,rwhereas
rArearIVrincludesrthingsrwerdornotrknow raboutrourselvesrand rothers rdornotrknowraboutrus.
(B) ArearIIIrincludesrthingsrwerdornotrknowraboutrourselvesrandrothersrdornotrknowraboutrus,rwherea
srArearIVrrepresentsrthingsr werknowraboutrourselvesrbutrthatrothersrdornotrknowraboutrus.
(C) ArearIIIrrepresentsrwhatrwerknowraboutrourselvesrandrwhatrothersrknowraboutrus,rwhereasrArear IV
rdesignatesrthoserthingsrothersrknowraboutrusrbutrthatrwerdornotrknow raboutrourselves.
(D) ArearIIIrdesignatesrthoserthingsrothersrknowraboutrusrbutrthatrwerdornotrknowraboutrourselves,rwh
ereasrArearIVrrepresentsrwhatrwerknowraboutrourselvesrandrwhatrothersrknowraboutrus.
Answerr :r (A)
mynursytest.store
, DOWNLOAD THE Test Bank for BCOM 8th Edition Lehman
r r r r r r r r
8. Accordingr tor ther older,r traditionalr viewr ofr management,r .
(A) workersr arer concernedr onlyr aboutr satisfyingr lower-levelr needs
(B) workersr arer motivatedr solelyr throughr intrinsicr rewards
(C) individualsr shouldr ber givenr morer importancer thanr ther job
(D) individualsr shouldr ber treatedr asr adultsr sor thatr theyr actr asr adults
Answerr :r (A)
9. Whichr ofr ther followingr isr ar differencer betweenr verbalr communicationr andr ar metacommunication?
(A) Verbalrcommunicationrisrexpressedrinrwords,rwhereasrarmetacommunicationraccompaniesrarm
essagerthatrisrexpressedrinrwords.
(B) Verbalrcommunicationrincludesronlyrspeech,rwhereasrarmetacommunicationrincludesronlyrw
riting.
(C) Verbalrcommunicationrimpliesranridea,rwhereasrarmetacommunicationrexplicitlyrexpressesranrid
ea.
(D) Verbalrcommunicationrisrexpressedrthroughrarvocalrkinesicrmessage,rwhereasrar m
etacommunicationrisrexpressedrthroughrarvisualrkinesicrmessage.
Answerr :r (A)
10. JanetrisrarprojectrmanagerrofrPrintenniarInc.,rarcontentrwritingrfirm.rDuringrarprojectrbriefingr sessi
on,rJanetrturnedrtorherrsubordinate,rJuan,randrsaid,r"Thisrprojectrisrcrucial.rPleaserinformr beforehandrifr
yourneedrtortakerleave."rJanetrimpliedrthatrJuanrisrnotrdependable,randrsherassumedr thatr Juanr underst
oodr whatr sher wasr implying.r Inr thisr scenario,r Janetr expressedr herr messager through
.
(A) brainstorming
(B) ar stroke
(C) ar metacommunication
(D) consensus
Answerr :r (C)
11. AlanrwasrbeingrinterviewedrforrtherpositionrofrbusinessranalystratrAmbergrSolutionsrInc.rSusan,r th
erinterviewer,rlookedratrhimrandrobservedrthatrherwasrdressedrinappropriatelyrandrlookedrdisintereste
d.rSusanrassumedrthatrAlanrdidrnotrcarermuchrforrtherjobrandrsubsequentlyrrejectedrhisr application.rInr
thisrscenario,rwhichrofrtherfollowingrconveyedrthermessagerthatrAlanrwasrnotrmuchr interestedrinrtherjo
b?
(A) Excommunication
mynursytest.store
, DOWNLOAD THE Test Bank for BCOM 8th Edition Lehman
r r r r r r r r
(B) Ar metacommunication
(C) Visualr kinesicr communication
(D) Vocalr kinesicr communication
Answerr :r (C)
12. Whichr ofr ther followingr isr truer ofr nonverbalr messages?
(A) Theyr arer universalr andr dor notr varyr betweenr cultures.
(B) Theyr canr receiver morer attentionr thanr verbalr messages.
(C) Theyr lackr ther potentialr tor affectr accompanyingr verbalr messages.
(D) Theyr arer unaffectedr byr ther circumstancesr surroundingr ther communication.
Answerr :r (B)
13. Whichr ofr ther followingr isr ar characteristicr ofr nonverbalr messages?
(A) Theyr dor notr contradictr ther accompanyingr verbalr messages.
(B) Theyr arer influencedr byr ther circumstancesr surroundingr ther communication.
(C) Theyr maskr detailsr aboutr ar sender'sr background,r attitudes,r andr motives.
(D) Theyr arer interpretedr inr ther samer wayr byr differentr people.
Answerr :r (B)
14. Whichr ofr ther followingr isr anr accurater statementr aboutr casualr listening?
(A) Itr requiresr muchr emotionalr andr physicalr effort.
(B) Itr negativelyr affectsr ourr emotionalr health.
(C) Itr involvesr ther searchr forr datar orr material.
(D) Itr providesr relaxingr breaksr fromr morer seriousr tasks.
Answerr :r (D)
15. SandrarisrarmanagerratrStarlightrInc.rSherwantsrtorupgradertherqualityrofrStarlight'srproducts.rSh
ercallsrforrarmeetingrwithrthertechnicalrexpertsrofrthercompanyrandrasksrforrsuggestionsronrhowrtorach
ieverthisrgoal.rShergathersrinformationrbyrlisteningrtoreachrofrtherexperts.rInrthisrscenario,rSandrarisr
engagedrinr .
(A) casualrlistening
mynursytest.store
