REFRAMING ORGANIZATIONS TEST BANK
q q q q
QUESTIONS AND ANSWERS
q q
Chapterq1
True/False
1. Theqstructuralqframeqseesqorganizationsqasqfactories.
2. Theqprimaryqsourcesqofqmanagerialq“cluelessness”qareqpersonalityqdisordersqandqIQ.
3. Framesqareqalsoqcalledqmaps,qmentalqmodels,qcognitiveqlenses,qschema,qandqmindqsets.
4. Theqexplosiveqtechnologicalqandqsocialqchangesqofqrecentqyearsqhaveqsimplifiedqourqlivesqa
ndqourqunderstandingsqofqtheqworld.
5. Theqmostqeffectiveqmanagersqchooseqaqsingleqperspectiveqorqframe,qandqbecomeqhighly-
skilledqspecialists.
6. AccordingqtoqBolmanqandqDeal,q“multiframeqthinking”qtypicallyqleadsqtoqconfusionqandq
paralysis.
7. Modernqorganizationsqrelyqtooqmuchqonqanqartisticqapproachqtoqmanagementqandqtooqlittleqonqa
nqengineeringqapproach.
8. BolmanqandqDealqargueqthatqmostqmanagersqandqleadersqhaveqtroublequnderstandingqcomplexqs
ituations,qnotqbecauseqtheyqlackqtheqintelligence,qbutqbecauseqtheyqarequnableqtoqadoptqmult
ipleqperspectives.
Answers
1. Tq(P.q15)-
qWhileqtheqstructuralqframeqseesqorganizationsqasqfactoriesqandqmachines;qtheqhumanqresour
ceqframeqseesqorganizationsqasqaqfamily,qtheqpoliticalqframeqseesqorganizationsqasqjungles,qa
ndqtheqsymbolicqframeqseesqorganizationsqasqcarnivals,qtemplesqandqtheater.
2. Fq(Pp.q7-8)q–
qWhileqitqisqtrueqthatqsomeqmanagerialq“cluelessness”qcomesqfromqpsychologicalqflaws,qper
sonalityqdisorders,qandqIQ;qmanagerialq“cluelessness”qisqprimarilyqcausedqbyqclingingqtoqe
ntrenchedqmentalqmodels.qThisqactionqdoesqnotqallowqtheqmanagerqtoqmakeqsenseqofqsituati
onsqorqitqencouragesqtheqmisinterpretationqofqthoseqsituationsqthatqdoqnotqconformqtoqtheseq
entrenchedqwaysqofqthinking.
3. Tq(P.q10)q–
qAllqofqtheqimagesqbrought qtoqmindqbyqtheseqdifferent qlabelsqhelpqtoqillustrateqtheqnotionqo
fqthequseqofqframes.
4. Fq(P.q6)q–
qTheseqexplosiveqtechnologicalqandqsocialqchangesqhaveqproducedqaqworldqthatqisqfarqmoreqi
nterconnected,qfranticqandqcomplicated.qWeqfindqourselvesq“inqoverqourqheads”q(Kegan,q19
98).q Formsqofqmanagementqandqorganizationqwhichqwereqeffectiveqaqfewqyearsqagoqareqnow
qobsolete.
5. Fq(qP.q15)
6. Fq(P.q18)
7. Fq(Pp.q20-1)
8. T
MultipleqChoice
,REFRAMING ORGANIZATIONS TEST BANK
q q q q
QUESTIONS AND ANSWERS
q q
1. If,qasqaqmanager,qyouqencounterqanqimportantqproblemqthatqseemsqalmostqimpossibleqtoqsolve;q
BolmanqandqDealqwouldqlikelyqsuggestqthatqyou:
a. Hireqaqconsultantqwhoqbringsqtheqrightqknowledgeqandqexpertiseqtoqtheqproblem
b. Standqoutqofqtheqwayqandqletqsomeoneqelseqworkqonqtheqissue
c. Tryqusingqdifferentqlensesqtoqanalyzeqtheqproblemqandqdevelopqstrategies
d. Callqaqmeetingqofqeveryoneqwhoqknowsqaboutqtheqissueqandqmakeqaqgroupqdecisionqaboutq
whatqtoqdo
2. Itqisqarguedqthatqevenqtheqsmartestqmanagersqtakeqfoolishqactionsqinqdecision-
makingqbecauseqthey:
a. Areqtooqcleverqforqtheirqownqgood
b. Haveqaqparochialqandqdistortedqviewqofqtheqproblemqatqhand
c. Areqdrivenqbyqself-
loveqandqego,qwhichqstifleqtheirqabilityqtoqunderstandq aqsituationqcorrectly
d. Fallqintoqtheqtrapqofqpersonalityqfoiblesqsuchqasqpride,qhaughtinessqandqunconsciousqneedqt
oqerr
3. Theqpoliticalqframeqseesqorganizationsqas
a. Carnivals
b. Factories
c. Families
d. Jungles
4. Theqmostqsuccessfulqmangersqrelyqonqwhichqofqtheqfourqframesqtoqdiagnoseqtheirqsituation?
a. Structural
b. HumanqResource
c. Political
d. Symbolic
e. Allqofqtheqabove
5. Whichqisqnotqoneqofqtheqfourqcharacteristicsqofqtheqintuitiveq“blink”qprocess?
a. Conscious
b. Veryqfast
c. Holistic
d. Resultsqinq“affectiveqjudgments”
6. BolmanqandqDealqdescribeqtheqactionsqofqtheqsuccessfulqmanagerqasqsimilarqtoqaqskilledqc
arpenterqusingqtheqrightqtoolsqforqtheqjob.q Thus,qaqsuccessfulqmanagerqmust:
a. Makeqsureqtheirqorganizationsqareq“level”q(i.e.,qbalanced)
b. Possessq“aqdiverseqcollectionqofqhigh-
qualityqimplementsq(i.e.,qframes)”qalongqwithqtheqknowledgeqofq whenqandqhowqtoquseqth
em
c. “Measureqtwiceqbutqcutqonce”q(i.e.,qnotqmakeqhastyqdecisions)
d. Haveqtheqrightqwoodq(i.e.,qemployees)qforqtheqjob
7. BolmanqandqDealqbelieve
a. Allqofqtheqsocialqscienceqresearchqinqorganizationalqstudiesqcanqbeqmeaningfully
,REFRAMING ORGANIZATIONS TEST BANK
q q q q
QUESTIONS AND ANSWERS
q q
categorizedqintoqfourqframes
b. Thatqtheqfieldqofqmanagementqresearchqisqquicklyqmovingqtowardsqaqunifiedqapproachqtoqu
nderstandingqorganizations
c. Theqmajorqschoolsqofqthoughtqaboutqorganizationsqinqtheqsocialqsciencesqpossessqsimilarqa
ssumptionsqbutqdifferqinqtheirqunderstandingsqofqorganizations
d. Academicqresearchqhasqnotqcontributedqmuchqtoqimproveqmanagementqpractice
8. Multiframeqthinking
a. Allowsqmanagersqtoqdiscernqwhichqofqtheqfourqframesqinqtheirqmodelqisqmostqeffectiveqinqu
nderstandingqaqparticularqsituationqtheyqareqfacing
b. Confusesq mangersqbyqpresentingqtooqmanyqwaysqtoqinterpretqaqparticularqsituationqtheyqa
reqfacing.
c. Allowsqaqmanagerqtoqobtainqaqmoreqmeaningfulqunderstandingqofqtheqsituationqtheyqareqf
acingqthatqanyqoneqframeqaloneqwouldqnotqprovide
d. Clarifiesqtheqrankqorderqofqtheqaccuratenessqofqtheqmultipleqframes
Answers
1. cq(P.q18)q–
qEachqframeqhasqitsqownqimageqofqreality.qApplyingqandqunderstandingqtheqfourqframesqde
epensqyourqunderstandingqofqorganization.qThisqapproachqwillqallowqyouqtoqdevelopqaqsolu
tionqbyqwayqofqaqclearerqunderstandingqofqtheqnatureqofqtheqproblem.qSinceqyouqdirectlyqex
perienceqtheqproblemqinqaqwayqaqconsultantqcannot,qanqinternalqsolutionqmayqbeqarrivedqatq
moreqeasily,qwithoutqtheqaddedqexpenseqofqtheqconsultantsqtime.
2. bq(Pp.q7-8)q-
qManagersqgetqtrappedqinqentrenchedqmentalqmodelsqthatqdoqnotqallowqthemqtoqmakeqsenseq
ofqorqmisinterpretqsituationsqthatqdoqnotqconformqtoqtheseqentrenchedqwaysqofqthinking.q Th
isqleadsqtoqfoolishqactionsqandqdecisionqmaking.
3. dq(P.q16)q-
qWhileqtheqpoliticalqframeqseeqorganizationsqasqjungles,qtheqstructuralqframeqseesqorganiza
tionsqasqfactoriesqandqmachines,qtheqhumanqresourceqframeqseesqorganizationsqasqaqfamily,q
andqtheqsymbolicqframeqseesqorganizationsqasqcarnivals,qtemplesqandqtheater
4. eq(P.q19)q–
qSuccessfulqmanagersqdoqnotqrelyqonqanyqoneqparticularqframe,qratherqemployqmultipl
eqframesqtoqmakesqsenseqofqsituationsqtheyqencounter.
5. aq(P.q11)q–
q“Conscious”qisqnotqoneqofqtheqfourqcharacteristicsqofqtheqintuitiveq“blink”qprocessqbecaus
eqtheq“blink”qprocessqisqengagedqwithoutqconsciousqawareness.
6. bq(Pp.q13-14)q–
qLikeqmaps,qframesqareqbothqwindowsqonqaqterritoryqandqtoolsqforqnavigation.qEveryqtoolqh
asqdistinctqstrengthsqandqlimitations.qTheqrightqtoolqmakesqaqjobqeasier.qButqtheqwrongqone
qgetsqinqtheqway.
7. a.q(P.q14)q-
qTheqauthorsqbelieveqthatqtheqsocialqscienceqresearchersqhaveqdevelopedqmultipleqperspecti
vesqthroughqwhichqtoqresearchqandqunderstandqorganizations.qEachqperspectiveqholdingqaq
uniqueqsetqofqassumptions.qEachqofqtheseqperspectivesqprovidesqaqdifferentqframeqthroughq
whichqtoqexamineqorganizations.q Theyqhaveqsortedqtheseqperspectivesqintoqfourqunderlying
qframes.
8. cq(Pp.q18-19)q–
qEachqofqtheqfourqframesqprovidesqaqdifferentqimageqofqorganizationsqandqaqdifferentqun
derstandingqofqaqparticularqsituationqaqmanagerqfaces.q Thus,qusingqtheqfourqframesqcreat
, REFRAMING ORGANIZATIONS TEST BANK
q q q q
QUESTIONS AND ANSWERS
q q
esqaqmoreqmeaningfulqunderstandingqofqorganizationsqthanqanyqoneqframeqwouldqalone.
Conceptual/Open-endedqQuestions
q q q q
QUESTIONS AND ANSWERS
q q
Chapterq1
True/False
1. Theqstructuralqframeqseesqorganizationsqasqfactories.
2. Theqprimaryqsourcesqofqmanagerialq“cluelessness”qareqpersonalityqdisordersqandqIQ.
3. Framesqareqalsoqcalledqmaps,qmentalqmodels,qcognitiveqlenses,qschema,qandqmindqsets.
4. Theqexplosiveqtechnologicalqandqsocialqchangesqofqrecentqyearsqhaveqsimplifiedqourqlivesqa
ndqourqunderstandingsqofqtheqworld.
5. Theqmostqeffectiveqmanagersqchooseqaqsingleqperspectiveqorqframe,qandqbecomeqhighly-
skilledqspecialists.
6. AccordingqtoqBolmanqandqDeal,q“multiframeqthinking”qtypicallyqleadsqtoqconfusionqandq
paralysis.
7. Modernqorganizationsqrelyqtooqmuchqonqanqartisticqapproachqtoqmanagementqandqtooqlittleqonqa
nqengineeringqapproach.
8. BolmanqandqDealqargueqthatqmostqmanagersqandqleadersqhaveqtroublequnderstandingqcomplexqs
ituations,qnotqbecauseqtheyqlackqtheqintelligence,qbutqbecauseqtheyqarequnableqtoqadoptqmult
ipleqperspectives.
Answers
1. Tq(P.q15)-
qWhileqtheqstructuralqframeqseesqorganizationsqasqfactoriesqandqmachines;qtheqhumanqresour
ceqframeqseesqorganizationsqasqaqfamily,qtheqpoliticalqframeqseesqorganizationsqasqjungles,qa
ndqtheqsymbolicqframeqseesqorganizationsqasqcarnivals,qtemplesqandqtheater.
2. Fq(Pp.q7-8)q–
qWhileqitqisqtrueqthatqsomeqmanagerialq“cluelessness”qcomesqfromqpsychologicalqflaws,qper
sonalityqdisorders,qandqIQ;qmanagerialq“cluelessness”qisqprimarilyqcausedqbyqclingingqtoqe
ntrenchedqmentalqmodels.qThisqactionqdoesqnotqallowqtheqmanagerqtoqmakeqsenseqofqsituati
onsqorqitqencouragesqtheqmisinterpretationqofqthoseqsituationsqthatqdoqnotqconformqtoqtheseq
entrenchedqwaysqofqthinking.
3. Tq(P.q10)q–
qAllqofqtheqimagesqbrought qtoqmindqbyqtheseqdifferent qlabelsqhelpqtoqillustrateqtheqnotionqo
fqthequseqofqframes.
4. Fq(P.q6)q–
qTheseqexplosiveqtechnologicalqandqsocialqchangesqhaveqproducedqaqworldqthatqisqfarqmoreqi
nterconnected,qfranticqandqcomplicated.qWeqfindqourselvesq“inqoverqourqheads”q(Kegan,q19
98).q Formsqofqmanagementqandqorganizationqwhichqwereqeffectiveqaqfewqyearsqagoqareqnow
qobsolete.
5. Fq(qP.q15)
6. Fq(P.q18)
7. Fq(Pp.q20-1)
8. T
MultipleqChoice
,REFRAMING ORGANIZATIONS TEST BANK
q q q q
QUESTIONS AND ANSWERS
q q
1. If,qasqaqmanager,qyouqencounterqanqimportantqproblemqthatqseemsqalmostqimpossibleqtoqsolve;q
BolmanqandqDealqwouldqlikelyqsuggestqthatqyou:
a. Hireqaqconsultantqwhoqbringsqtheqrightqknowledgeqandqexpertiseqtoqtheqproblem
b. Standqoutqofqtheqwayqandqletqsomeoneqelseqworkqonqtheqissue
c. Tryqusingqdifferentqlensesqtoqanalyzeqtheqproblemqandqdevelopqstrategies
d. Callqaqmeetingqofqeveryoneqwhoqknowsqaboutqtheqissueqandqmakeqaqgroupqdecisionqaboutq
whatqtoqdo
2. Itqisqarguedqthatqevenqtheqsmartestqmanagersqtakeqfoolishqactionsqinqdecision-
makingqbecauseqthey:
a. Areqtooqcleverqforqtheirqownqgood
b. Haveqaqparochialqandqdistortedqviewqofqtheqproblemqatqhand
c. Areqdrivenqbyqself-
loveqandqego,qwhichqstifleqtheirqabilityqtoqunderstandq aqsituationqcorrectly
d. Fallqintoqtheqtrapqofqpersonalityqfoiblesqsuchqasqpride,qhaughtinessqandqunconsciousqneedqt
oqerr
3. Theqpoliticalqframeqseesqorganizationsqas
a. Carnivals
b. Factories
c. Families
d. Jungles
4. Theqmostqsuccessfulqmangersqrelyqonqwhichqofqtheqfourqframesqtoqdiagnoseqtheirqsituation?
a. Structural
b. HumanqResource
c. Political
d. Symbolic
e. Allqofqtheqabove
5. Whichqisqnotqoneqofqtheqfourqcharacteristicsqofqtheqintuitiveq“blink”qprocess?
a. Conscious
b. Veryqfast
c. Holistic
d. Resultsqinq“affectiveqjudgments”
6. BolmanqandqDealqdescribeqtheqactionsqofqtheqsuccessfulqmanagerqasqsimilarqtoqaqskilledqc
arpenterqusingqtheqrightqtoolsqforqtheqjob.q Thus,qaqsuccessfulqmanagerqmust:
a. Makeqsureqtheirqorganizationsqareq“level”q(i.e.,qbalanced)
b. Possessq“aqdiverseqcollectionqofqhigh-
qualityqimplementsq(i.e.,qframes)”qalongqwithqtheqknowledgeqofq whenqandqhowqtoquseqth
em
c. “Measureqtwiceqbutqcutqonce”q(i.e.,qnotqmakeqhastyqdecisions)
d. Haveqtheqrightqwoodq(i.e.,qemployees)qforqtheqjob
7. BolmanqandqDealqbelieve
a. Allqofqtheqsocialqscienceqresearchqinqorganizationalqstudiesqcanqbeqmeaningfully
,REFRAMING ORGANIZATIONS TEST BANK
q q q q
QUESTIONS AND ANSWERS
q q
categorizedqintoqfourqframes
b. Thatqtheqfieldqofqmanagementqresearchqisqquicklyqmovingqtowardsqaqunifiedqapproachqtoqu
nderstandingqorganizations
c. Theqmajorqschoolsqofqthoughtqaboutqorganizationsqinqtheqsocialqsciencesqpossessqsimilarqa
ssumptionsqbutqdifferqinqtheirqunderstandingsqofqorganizations
d. Academicqresearchqhasqnotqcontributedqmuchqtoqimproveqmanagementqpractice
8. Multiframeqthinking
a. Allowsqmanagersqtoqdiscernqwhichqofqtheqfourqframesqinqtheirqmodelqisqmostqeffectiveqinqu
nderstandingqaqparticularqsituationqtheyqareqfacing
b. Confusesq mangersqbyqpresentingqtooqmanyqwaysqtoqinterpretqaqparticularqsituationqtheyqa
reqfacing.
c. Allowsqaqmanagerqtoqobtainqaqmoreqmeaningfulqunderstandingqofqtheqsituationqtheyqareqf
acingqthatqanyqoneqframeqaloneqwouldqnotqprovide
d. Clarifiesqtheqrankqorderqofqtheqaccuratenessqofqtheqmultipleqframes
Answers
1. cq(P.q18)q–
qEachqframeqhasqitsqownqimageqofqreality.qApplyingqandqunderstandingqtheqfourqframesqde
epensqyourqunderstandingqofqorganization.qThisqapproachqwillqallowqyouqtoqdevelopqaqsolu
tionqbyqwayqofqaqclearerqunderstandingqofqtheqnatureqofqtheqproblem.qSinceqyouqdirectlyqex
perienceqtheqproblemqinqaqwayqaqconsultantqcannot,qanqinternalqsolutionqmayqbeqarrivedqatq
moreqeasily,qwithoutqtheqaddedqexpenseqofqtheqconsultantsqtime.
2. bq(Pp.q7-8)q-
qManagersqgetqtrappedqinqentrenchedqmentalqmodelsqthatqdoqnotqallowqthemqtoqmakeqsenseq
ofqorqmisinterpretqsituationsqthatqdoqnotqconformqtoqtheseqentrenchedqwaysqofqthinking.q Th
isqleadsqtoqfoolishqactionsqandqdecisionqmaking.
3. dq(P.q16)q-
qWhileqtheqpoliticalqframeqseeqorganizationsqasqjungles,qtheqstructuralqframeqseesqorganiza
tionsqasqfactoriesqandqmachines,qtheqhumanqresourceqframeqseesqorganizationsqasqaqfamily,q
andqtheqsymbolicqframeqseesqorganizationsqasqcarnivals,qtemplesqandqtheater
4. eq(P.q19)q–
qSuccessfulqmanagersqdoqnotqrelyqonqanyqoneqparticularqframe,qratherqemployqmultipl
eqframesqtoqmakesqsenseqofqsituationsqtheyqencounter.
5. aq(P.q11)q–
q“Conscious”qisqnotqoneqofqtheqfourqcharacteristicsqofqtheqintuitiveq“blink”qprocessqbecaus
eqtheq“blink”qprocessqisqengagedqwithoutqconsciousqawareness.
6. bq(Pp.q13-14)q–
qLikeqmaps,qframesqareqbothqwindowsqonqaqterritoryqandqtoolsqforqnavigation.qEveryqtoolqh
asqdistinctqstrengthsqandqlimitations.qTheqrightqtoolqmakesqaqjobqeasier.qButqtheqwrongqone
qgetsqinqtheqway.
7. a.q(P.q14)q-
qTheqauthorsqbelieveqthatqtheqsocialqscienceqresearchersqhaveqdevelopedqmultipleqperspecti
vesqthroughqwhichqtoqresearchqandqunderstandqorganizations.qEachqperspectiveqholdingqaq
uniqueqsetqofqassumptions.qEachqofqtheseqperspectivesqprovidesqaqdifferentqframeqthroughq
whichqtoqexamineqorganizations.q Theyqhaveqsortedqtheseqperspectivesqintoqfourqunderlying
qframes.
8. cq(Pp.q18-19)q–
qEachqofqtheqfourqframesqprovidesqaqdifferentqimageqofqorganizationsqandqaqdifferentqun
derstandingqofqaqparticularqsituationqaqmanagerqfaces.q Thus,qusingqtheqfourqframesqcreat
, REFRAMING ORGANIZATIONS TEST BANK
q q q q
QUESTIONS AND ANSWERS
q q
esqaqmoreqmeaningfulqunderstandingqofqorganizationsqthanqanyqoneqframeqwouldqalone.
Conceptual/Open-endedqQuestions
