CHAPTER 1—THE CHALLENGE OF HUMAN RESOURCES MANAGEMENT
j j j j j j
MULTIPLEjCHOICE
1. WhichjofjthejfollowingjisjNOTjajcompetitivejchallengejwithinjthejHumanjResourcesjManagementjfra
mework?
a. changesjinjthejmarketplace
b. globalization
c. technology
d. employeejrights
ANS:j D PTS:j j 1 REF:j j p.j6 OBJ:j j 1-1jTYPE:jK
2. ThejWorldjTradejOrganizationj(WTO)jutilizesj
tojestablishjrulesjandjguidelinesjforjglobaljco
j
mmerce.
a. NAFTAj(NorthjAmericanjFreejTradejAgreement)
b. GATTj(GeneraljAgreementjonjTariffsjandjTrade)
c. FTAAj(FreejTradejAreajofjthejAmericas)
d. APECj(AsiajPacificjEconomicjCooperation)
ANS:j B PTS:j j 1 REF:j j p.j9 OBJ:j j 1-2jTYPE:jK
3. Knowledgejworkersjrequirejskillsjinjalljofjthejfollowingjareasjexcept:
a. computerjprogramming.
b. planning.
c. decision-making.
d. problemjsolving.
ANS:j A PTS:j j 1 REF:j j p.j13 OBJ:j j 1-4jTYPE:jU
4. WhichjofjthejfollowingjisjthejlargestjemploymentjagencyjinjthejUnitedjStates?
a. SnellingjPersonneljServices
b. KellyjServices
c. ManpowerjInc.
d. LaborjReady
ANS:j C PTS:j j 1 REF:j j p.j13 OBJ:j j 1-4jTYPE:jK
5. AnjHRISjextendsjinformationjtechnologyjbeyondjstoringjandjretrievingjinformationjto:
a. overseeingjproductionjplanning.
b. providingjcurrentjandjaccuratejdatajforjpurposesjofjcontroljandjdecisionjmaking.
c. providingjmanagersjeasyjaccessjtojpersonneljrecords.
d. servingjasjanjintranetjcommunicationjsystem.
ANS:j B PTS:j j 1 REF:j j p.j13 OBJ:j j 1-4jTYPE:jU
6. WhichjofjthejfollowingjisjnotjajprimaryjimpactjthatjtechnologyjhasjhadjonjHRM?
a. Itjhasjalteredjthejmethodsjofjcollectingjemploymentjinformation.
b. Itjhasjspeededjupjthejprocessingjofjemploymentjdata.
c. Itjhasjdiminishedjthejrolejofjsupervisorsjinjmanagingjemployees.
d. Itjhasjimprovedjthejprocessesjofjinternaljandjexternaljcommunications.
ANS:j C PTS:j j 1 REF:j j p.j13 OBJ:j j 1-4jTYPE:jK
, 7. ThejoperationaljimpactjofjinformationjtechnologyjonjHRMjincludesjalljofjthejfollowingjexcept:
a. administeringjbenefitsjprograms.
b. improvingjproductivityjinternaljtojthejHRjfunction.
c. providingjajdirectjconnectionjtojrecruitmentjsourcesjsuchjasjMonster.com.
d. automatingjroutinejtasks.
ANS:j C PTS:j j 1 REF:j j p.j13 OBJ:j j 1-4jTYPE:jK
8. ThejfirstjstepjinjchoosingjanjHRISjisjforjthejHRjpersonneljto:
a. evaluatejthejmostjtime-consumingjtasks.
b. examinejthejuser-friendlinessjofjthejsoftware.
c. calculatejthejcostjsavingsjinjusingjanjHRIS.
d. calculatejthejtimejrequiredjtojtrainjthejHRjstaff.
ANS:j A PTS:j j 1 REF:j j p.j14 OBJ:j j 1-4jTYPE:jK
9. AjneedsjassessmentjforjITjinvestmentsjshouldjincludejalljofjthejfollowingjexcept:
a. Initialjcostsjandjannualjmaintenance.
b. Whojwilljhavejaccessjtojprivatejrecords.
c. Abilityjtojupgrade.
d. Userjfriendlyjcapability.
ANS:j B PTS:j j 1 REF:j j p.j15 OBJ:j j 1-4jTYPE:jK
10. isjcloselyjrelatedjtojcorporatejsocialjresponsibility.
j
a. downsizing
b. furloughing
c. sustainability
d. offshoring
ANS:j C PTS:j j 1 REF:j j p.j10 OBJ:j j 1-3jTYPE:jK
11. Organizationaljchangesjarejsaidjtojbej
jwhenjexternaljforcesjhavejalreadyjaffectedjanjor
ganization'sjperformance.
a. proactive
b. intentional
c. reactive
d. negative
ANS:j C PTS:j j 1 REF:j j p.j8 OBJ:j j 1-1jTYPE:jK
12. Whatjchangejisjinitiatedjbyjmanagementjtojtakejadvantagejofjtargetedjopportunities?
a. proactive
b. intentional
c. reactive
d. negative
ANS:j A PTS:j j 1 REF:j j p.j8 OBJ:j j 1-1jTYPE:jK
13. Today,japproximatelyj ofjprivatejsectorjworkersjhavejpensionjplans?
j
a. 5jpercent
b. 15jpercent
c. 25jpercent
d. 40jpercent
ANS:j B PTS:j j 1 REF:j j p.j16 OBJ:j j 1-5jTYPE:jK
,14. jisjthejprocessjofjmovingjjobsjcloserjtojone'sjhomejcountry.
a. Nearshoring
b. Outsourcing
c. Offshoring
d. ThejBoomerangjEffect.
ANS:j A PTS:j j 1 REF:j j p.j20 OBJ:j j 1-5jTYPE:jK
15. Millennialsjarejalsojknownjas:
a. BabyjBoomers
b. GenerationjX
c. GenerationjY
d. Screenagers
ANS:j C PTS:j j 1 REF:j j p.j24 OBJ:j j 1-6jTYPE:jK
16. Thejvalue,jskills,jandjcapabilitiesjthatjhavejajtremendousjimpactjonjanjorganization'sjperformancejbutjdoe
sjnotjshowjupjonjitsjbalancejsheetjarejknownjas:
a. intellectualjcapital.
b. humanjcapital.
c. corejcompetencies.
d. employeejcapital.
ANS:j B PTS:j j 1 REF:j j p.j4 OBJ:j j 1-1jTYPE:jK
17. Womenjwhojarejemployedjfull-timejtodayjearnjmakejaboutj jofjwhatjmenjemployedjfull-
timejmake.
a. 50%
b. 2/3's
c. 80%
d. 100%
ANS:j C PTS:j j 1 REF:j j p.j25 OBJ:j j 1-6jTYPE:jK
18. Tojbuildjhumanjcapitaljinjorganizations,jmanagersjshouldjrelyjuponjstaffingjprogramsjthatjfocusjon:
a. identifyingjcheapjsourcesjofjqualifiedjlabor.
b. identifyingjandjhiringjthejbestjandjbrightestjtalentjavailable.
c. identifyingjcollegejgraduatesjwithjthejrequisitejskills.
d. identifyingjindividualsjwithjhighlyjspecializedjskills.
ANS:j B PTS:j j 1 REF:j j p.j5 OBJ:j j 1-1jTYPE:jA
19. jisjajprocessjusedjtojtranslatejcustomerjneedsjintojajsetjofjoptimaljtasksjthatjarejperformedjinjconc
ertjwithjonejanother.
a. SixjSigma
b. TotaljQualityjManagement
c. Reengineering
d. ChangejManagement
ANS:j A PTS:j j 1 REF:j j p.j8 OBJ:j j 1-1jTYPE:jK
20. Managersjhavejtojfindjwaysjtojempowerjemployeesjandjencouragejtheirjparticipationjandjinvolvementjtoj
morejfullyjutilizejhumanjcapitaljbecause:
a. Theyjarejfiguredjasjpartjofjtrainingjcosts.
b. Firmsjarejmovingjawayjfromjteam-basedjstructures.
, c. Employeejskillsjoftenjgojunused.
d. Knowledgejexchangejisjthejbestjmethodjofjhumanjcapitaljdevelopment.
ANS:j C PTS:j j 1 REF:j j p.j5 OBJ:j j 1-1jTYPE:jU
21. AjsurveyjconductedjbyjthejHumanjResourcejPlanningjSocietyjrevealedjthatjj j jpercentjofjthejrespon
dingjcompaniesjbelievejthatjtheirjHRjgroupjplaysjanjimportantjrolejinjdevelopingjhumanjcapital.
a. lessjthanj30
b. nearlyj50
c. betweenj30jandj40
d. nearlyj65
ANS:j D PTS:j j 1 REF:j j p.j5 OBJ:j j 1-1jTYPE:jU
22. Aboutj jofjwhatjAmericansjproducejeveryjyearjdollar-wisejisjsoldjabroad.
a. 50jpercent
b. 30jpercent
c. 10jpercent
d. 2jpercent
ANS:j C PTS:j j 1 REF:j j p.j9 OBJ:j j 1-2jTYPE:jK
23. TQM:
a. Focusesjonjunderstandingjcustomerjneeds,jdoingjthingsjrightjthejfirstjtime,jandjstrivingjforj
continuousjimprovement.
b. Usesjstatisticaljmethodsjtojtranslatejcustomerjneedsjintojseparatejtasksjandjdefiningjthejbes
tjwayjtojperformjthem.
c. Fundamentallyjredesignsjbusinessjprocessesjtojachievejimprovementsjinjcost,jquality,jser
vice,jandjspeed.
d. ChangesjthejpurposejandjfunctionjofjthejHRjgroup.
ANS:j A PTS:j j 1 REF:j j p.j7 OBJ:j j 1-1jTYPE:jK
24. Thejtrendjtowardsjopeningjupjforeignjmarketsjtojinternationaljtradejandjinvestmentjisjknowsjas:
a. globalization
b. offshoring
c. outsourcing
d. internationaljeconomicjdiversity
ANS:j A PTS:j j 1 REF:j j p.j8 OBJ:j j 1-2jTYPE:jK
25. SixjSigmajisjajsystematicjapproachjtojqualityjthat:
a. Focusesjonjunderstandingjcustomerjneeds,jdoingjthingsjrightjthejfirstjtime,jandjstrivingjforj
continuousjimprovement.
b. Usesjstatisticaljmethodsjtojtranslatejcustomerjneedsjintojseparatejtasksjandjdefiningjthejbes
tjwayjtojperformjthem.
c. Fundamentallyjredesignsjbusinessjprocessesjtojachievejimprovementsjinjcost,jquality,jser
vice,jandjspeed.
d. FocusesjonjimprovingjthejHRjfunctionjthroughjsixjprinciples.
ANS:j B PTS:j j 1 REF:j j p.j8 OBJ:j j 1-1jTYPE:jK
26. jpavedjthejwayjforjthejformationjofjmanyjmajorjtradejagreementsjandjinstitutions.
a. GATT
b. ThejWTO
j j j j j j
MULTIPLEjCHOICE
1. WhichjofjthejfollowingjisjNOTjajcompetitivejchallengejwithinjthejHumanjResourcesjManagementjfra
mework?
a. changesjinjthejmarketplace
b. globalization
c. technology
d. employeejrights
ANS:j D PTS:j j 1 REF:j j p.j6 OBJ:j j 1-1jTYPE:jK
2. ThejWorldjTradejOrganizationj(WTO)jutilizesj
tojestablishjrulesjandjguidelinesjforjglobaljco
j
mmerce.
a. NAFTAj(NorthjAmericanjFreejTradejAgreement)
b. GATTj(GeneraljAgreementjonjTariffsjandjTrade)
c. FTAAj(FreejTradejAreajofjthejAmericas)
d. APECj(AsiajPacificjEconomicjCooperation)
ANS:j B PTS:j j 1 REF:j j p.j9 OBJ:j j 1-2jTYPE:jK
3. Knowledgejworkersjrequirejskillsjinjalljofjthejfollowingjareasjexcept:
a. computerjprogramming.
b. planning.
c. decision-making.
d. problemjsolving.
ANS:j A PTS:j j 1 REF:j j p.j13 OBJ:j j 1-4jTYPE:jU
4. WhichjofjthejfollowingjisjthejlargestjemploymentjagencyjinjthejUnitedjStates?
a. SnellingjPersonneljServices
b. KellyjServices
c. ManpowerjInc.
d. LaborjReady
ANS:j C PTS:j j 1 REF:j j p.j13 OBJ:j j 1-4jTYPE:jK
5. AnjHRISjextendsjinformationjtechnologyjbeyondjstoringjandjretrievingjinformationjto:
a. overseeingjproductionjplanning.
b. providingjcurrentjandjaccuratejdatajforjpurposesjofjcontroljandjdecisionjmaking.
c. providingjmanagersjeasyjaccessjtojpersonneljrecords.
d. servingjasjanjintranetjcommunicationjsystem.
ANS:j B PTS:j j 1 REF:j j p.j13 OBJ:j j 1-4jTYPE:jU
6. WhichjofjthejfollowingjisjnotjajprimaryjimpactjthatjtechnologyjhasjhadjonjHRM?
a. Itjhasjalteredjthejmethodsjofjcollectingjemploymentjinformation.
b. Itjhasjspeededjupjthejprocessingjofjemploymentjdata.
c. Itjhasjdiminishedjthejrolejofjsupervisorsjinjmanagingjemployees.
d. Itjhasjimprovedjthejprocessesjofjinternaljandjexternaljcommunications.
ANS:j C PTS:j j 1 REF:j j p.j13 OBJ:j j 1-4jTYPE:jK
, 7. ThejoperationaljimpactjofjinformationjtechnologyjonjHRMjincludesjalljofjthejfollowingjexcept:
a. administeringjbenefitsjprograms.
b. improvingjproductivityjinternaljtojthejHRjfunction.
c. providingjajdirectjconnectionjtojrecruitmentjsourcesjsuchjasjMonster.com.
d. automatingjroutinejtasks.
ANS:j C PTS:j j 1 REF:j j p.j13 OBJ:j j 1-4jTYPE:jK
8. ThejfirstjstepjinjchoosingjanjHRISjisjforjthejHRjpersonneljto:
a. evaluatejthejmostjtime-consumingjtasks.
b. examinejthejuser-friendlinessjofjthejsoftware.
c. calculatejthejcostjsavingsjinjusingjanjHRIS.
d. calculatejthejtimejrequiredjtojtrainjthejHRjstaff.
ANS:j A PTS:j j 1 REF:j j p.j14 OBJ:j j 1-4jTYPE:jK
9. AjneedsjassessmentjforjITjinvestmentsjshouldjincludejalljofjthejfollowingjexcept:
a. Initialjcostsjandjannualjmaintenance.
b. Whojwilljhavejaccessjtojprivatejrecords.
c. Abilityjtojupgrade.
d. Userjfriendlyjcapability.
ANS:j B PTS:j j 1 REF:j j p.j15 OBJ:j j 1-4jTYPE:jK
10. isjcloselyjrelatedjtojcorporatejsocialjresponsibility.
j
a. downsizing
b. furloughing
c. sustainability
d. offshoring
ANS:j C PTS:j j 1 REF:j j p.j10 OBJ:j j 1-3jTYPE:jK
11. Organizationaljchangesjarejsaidjtojbej
jwhenjexternaljforcesjhavejalreadyjaffectedjanjor
ganization'sjperformance.
a. proactive
b. intentional
c. reactive
d. negative
ANS:j C PTS:j j 1 REF:j j p.j8 OBJ:j j 1-1jTYPE:jK
12. Whatjchangejisjinitiatedjbyjmanagementjtojtakejadvantagejofjtargetedjopportunities?
a. proactive
b. intentional
c. reactive
d. negative
ANS:j A PTS:j j 1 REF:j j p.j8 OBJ:j j 1-1jTYPE:jK
13. Today,japproximatelyj ofjprivatejsectorjworkersjhavejpensionjplans?
j
a. 5jpercent
b. 15jpercent
c. 25jpercent
d. 40jpercent
ANS:j B PTS:j j 1 REF:j j p.j16 OBJ:j j 1-5jTYPE:jK
,14. jisjthejprocessjofjmovingjjobsjcloserjtojone'sjhomejcountry.
a. Nearshoring
b. Outsourcing
c. Offshoring
d. ThejBoomerangjEffect.
ANS:j A PTS:j j 1 REF:j j p.j20 OBJ:j j 1-5jTYPE:jK
15. Millennialsjarejalsojknownjas:
a. BabyjBoomers
b. GenerationjX
c. GenerationjY
d. Screenagers
ANS:j C PTS:j j 1 REF:j j p.j24 OBJ:j j 1-6jTYPE:jK
16. Thejvalue,jskills,jandjcapabilitiesjthatjhavejajtremendousjimpactjonjanjorganization'sjperformancejbutjdoe
sjnotjshowjupjonjitsjbalancejsheetjarejknownjas:
a. intellectualjcapital.
b. humanjcapital.
c. corejcompetencies.
d. employeejcapital.
ANS:j B PTS:j j 1 REF:j j p.j4 OBJ:j j 1-1jTYPE:jK
17. Womenjwhojarejemployedjfull-timejtodayjearnjmakejaboutj jofjwhatjmenjemployedjfull-
timejmake.
a. 50%
b. 2/3's
c. 80%
d. 100%
ANS:j C PTS:j j 1 REF:j j p.j25 OBJ:j j 1-6jTYPE:jK
18. Tojbuildjhumanjcapitaljinjorganizations,jmanagersjshouldjrelyjuponjstaffingjprogramsjthatjfocusjon:
a. identifyingjcheapjsourcesjofjqualifiedjlabor.
b. identifyingjandjhiringjthejbestjandjbrightestjtalentjavailable.
c. identifyingjcollegejgraduatesjwithjthejrequisitejskills.
d. identifyingjindividualsjwithjhighlyjspecializedjskills.
ANS:j B PTS:j j 1 REF:j j p.j5 OBJ:j j 1-1jTYPE:jA
19. jisjajprocessjusedjtojtranslatejcustomerjneedsjintojajsetjofjoptimaljtasksjthatjarejperformedjinjconc
ertjwithjonejanother.
a. SixjSigma
b. TotaljQualityjManagement
c. Reengineering
d. ChangejManagement
ANS:j A PTS:j j 1 REF:j j p.j8 OBJ:j j 1-1jTYPE:jK
20. Managersjhavejtojfindjwaysjtojempowerjemployeesjandjencouragejtheirjparticipationjandjinvolvementjtoj
morejfullyjutilizejhumanjcapitaljbecause:
a. Theyjarejfiguredjasjpartjofjtrainingjcosts.
b. Firmsjarejmovingjawayjfromjteam-basedjstructures.
, c. Employeejskillsjoftenjgojunused.
d. Knowledgejexchangejisjthejbestjmethodjofjhumanjcapitaljdevelopment.
ANS:j C PTS:j j 1 REF:j j p.j5 OBJ:j j 1-1jTYPE:jU
21. AjsurveyjconductedjbyjthejHumanjResourcejPlanningjSocietyjrevealedjthatjj j jpercentjofjthejrespon
dingjcompaniesjbelievejthatjtheirjHRjgroupjplaysjanjimportantjrolejinjdevelopingjhumanjcapital.
a. lessjthanj30
b. nearlyj50
c. betweenj30jandj40
d. nearlyj65
ANS:j D PTS:j j 1 REF:j j p.j5 OBJ:j j 1-1jTYPE:jU
22. Aboutj jofjwhatjAmericansjproducejeveryjyearjdollar-wisejisjsoldjabroad.
a. 50jpercent
b. 30jpercent
c. 10jpercent
d. 2jpercent
ANS:j C PTS:j j 1 REF:j j p.j9 OBJ:j j 1-2jTYPE:jK
23. TQM:
a. Focusesjonjunderstandingjcustomerjneeds,jdoingjthingsjrightjthejfirstjtime,jandjstrivingjforj
continuousjimprovement.
b. Usesjstatisticaljmethodsjtojtranslatejcustomerjneedsjintojseparatejtasksjandjdefiningjthejbes
tjwayjtojperformjthem.
c. Fundamentallyjredesignsjbusinessjprocessesjtojachievejimprovementsjinjcost,jquality,jser
vice,jandjspeed.
d. ChangesjthejpurposejandjfunctionjofjthejHRjgroup.
ANS:j A PTS:j j 1 REF:j j p.j7 OBJ:j j 1-1jTYPE:jK
24. Thejtrendjtowardsjopeningjupjforeignjmarketsjtojinternationaljtradejandjinvestmentjisjknowsjas:
a. globalization
b. offshoring
c. outsourcing
d. internationaljeconomicjdiversity
ANS:j A PTS:j j 1 REF:j j p.j8 OBJ:j j 1-2jTYPE:jK
25. SixjSigmajisjajsystematicjapproachjtojqualityjthat:
a. Focusesjonjunderstandingjcustomerjneeds,jdoingjthingsjrightjthejfirstjtime,jandjstrivingjforj
continuousjimprovement.
b. Usesjstatisticaljmethodsjtojtranslatejcustomerjneedsjintojseparatejtasksjandjdefiningjthejbes
tjwayjtojperformjthem.
c. Fundamentallyjredesignsjbusinessjprocessesjtojachievejimprovementsjinjcost,jquality,jser
vice,jandjspeed.
d. FocusesjonjimprovingjthejHRjfunctionjthroughjsixjprinciples.
ANS:j B PTS:j j 1 REF:j j p.j8 OBJ:j j 1-1jTYPE:jK
26. jpavedjthejwayjforjthejformationjofjmanyjmajorjtradejagreementsjandjinstitutions.
a. GATT
b. ThejWTO
