Test Bank for Organizational Behavior 18th Edition by Ro
c c c c c c c c
bbins
Organizational Behavior ( Đại học Đà Nẵng)
c c c c c c
StuDocuciscnotcsponsoredcorcendorsedcbycanyccollegecorcuniversity
DownloadedcbycKhánhcNhicTr?nc()
,Test Bank for Organizational Behavior 18th Edition by Robbins
c c c c c c c c
Full file at https://TestbankDirect.eu/
c c c
OrganizationalcBehavior,c18ec(Robbins)cChapte
rc1c WhatcIscOrganizationalcBehavior?
1) Acsurveycofcoverc2,100cCFOscacrossc20cindustriescindicatedcthatcaclackcofcinterpersonalcskillscisc
thectopcreasoncwhycsomecemployeescfailctocadvance.
Answer:c TRUE
Explanation:c Businesscschoolschavecrealizedcthecsignificantcrolecinterpersonalcskillscplaycincdetermi
ningcacmanager'sceffectiveness.cAcsurveycofcoverc2,100cCFOscacrossc20cindustriescindicatedcthatcacla
ckcofcinterpersonalcskillsciscthectopcreasoncwhycsomecemployeescfailctocadvance.cLO:c 1.1:cDemonstr
atecthecimportancecofcinterpersonalcskillscincthecworkplace.
AACSB:c DiversecandcmulticulturalcworkcenvironmentscDiffic
ulty:c Easy
Quest.cCategory:c Concept
2) Discusscthecgrowingcimportancecofcinterpersonalcskillscincthecworkplace.
Answer:c Untilctheclatec1980s,cbusinesscschoolccurriculacemphasizedcthectechnicalcaspectscofcmana
gement,cfocusingconceconomics,caccounting,cfinance,candcquantitativectechniques.cCoursecworkcin
chumancbehaviorcandcpeoplecskillscreceivedcrelativelyclesscattention.cOvercthecpast cthreecdecades,ch
owever,cbusinesscfacultychaveccomectocrealizecthecrolecthatcunderstandingchumancbehaviorcplayscin
cdeterminingcacmanager's ceffectivenesscandcrequiredccoursesconcpeoplecskillschavecbeencaddedctoc
manyccurricula.cDevelopingcmanagers'cinterpersonalcskillscalsochelpscorganizationscattractcandckee
pchigh-
performingcemployees.cRegardlesscofclaborcmarketcconditions,coutstandingcemployeescarecalwaysc
incshortcsupply.cHavingcmanagerscwithcgoodcinterpersonalcskillscisclikelyctocmakecthecworkplacecm
orecpleasant,cwhichcincturncmakescitceasierctochirecandckeepcqualifiedcpeople.cCreatingcacpleasantcw
orkplacecalsocappearsctocmakecgoodceconomiccsense.
LO:c 1.1:cDemonstratecthecimportancecofcinterpersonalcskillscincthecworkplace.cDifficulty:c
Moderate
Quest.cCategory:c Concept
3) getcthingscdonecthroughcothercpeople.cTheycmakecdecisions,callocatecresources,candcd
irectcthecactivitiescofcothersctocattaincgoals.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
cAnswer:c B
Explanation:c Thecdefiningccharacteristiccofcmanagersciscthatctheycgetcthingscdonecthroughcothercpeopl
e.cTheycmakecdecisions,callocatecresources,candcdirectcthecactivitiescofcothersctocattaincgoals.cLO:c 1.2:c
Definecorganizationalcbehaviorc(OB).
Difficulty:c Easy
Quest.cCategory:c Concept
1
Copyrightc©c2019cPearsoncEducation,cInc.
Full file at https://TestbankDirect.eu/
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Downloaded by Khánh Nhi Tr?n ()
c c c c c
,Test Bank for Organizational Behavior 18th Edition by Robbins
c c c c c c c c
Full file at https://TestbankDirect.eu/
c c c
4) SallycMitchellcworkscascacmanagercatcancenvironmentalcorganization.cShecisccurrentlycworkingco
ncacglobalcwarmingcprojectcandcdecidescwhichctaskscrelatedctoccreatingcawarenesscaboutcthecissuecn
eedctocbecdone.cIncaddition,csheciscalsocdecidingcwhichcmemberscofchercteamcwillcworkconcengagingc
withcthecpubliccandcwhichcwillcworkconclobbyingcwithcthecgovernment.cSheciscalsocassigningcpeopl
ecascteamcmembersctocensurecthatctaskscarecundertakenconctime.cWhichcofcthecfollowingccategoriesc
ofcfunctionsciscMitchellcundertaking?
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
cAnswer:c B
Explanation:c Managerscarecresponsiblecforcdesigningcancorganization'scstructure.cThiscfunctioncisccall
edcorganizing.cItcincludescdeterminingcwhatctaskscarectocbecdone,cwhocisctocdocthem,chowcthectaskscarec
tocbecgrouped,cwhocreportsctocwhom,candcwherecdecisionscarectocbecmade.
LO:c 1.2:cDefinecorganizationalcbehaviorc(OB).cAA
CSB:c Analyticalcthinking
Difficulty:c Hard
Quest.cCategory:c Application
5) JohannacReid,caccampaigncmanagercatcacchildcrightscorganization,crecentlycstartedcworkingconca
ncilliteracycproject.cDuringcthecproject,cshecneedsctocmotivatecteamcmembersctocattainctheircprojectc
milestonescandcdirectcthemcthroughcdifferentcphasescofcthecproject.cWhichcofcthecfollowingckindsco
fcfunctionscwillcthesectaskscbeccoveredcunder?
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leadingc
Answer:c E
Explanation:c Thecleadingcfunctioncofcmanagerscinvolvescmotivatingcemployees,cdirectingctheirca
ctivities,cselectingcthecmostceffectiveccommunicationcchannels,candcresolvingcconflictscamongcm
embers.
LO:c 1.2:cDefinecorganizationalcbehaviorc(OB).cAA
CSB:c Analyticalcthinking
Difficulty:c Hard
Quest.cCategory:c Application
2
Copyrightc©c2019cPearsoncEducation,cInc.
Full file at https://TestbankDirect.eu/
c c c
Downloaded by Khánh Nhi Tr?n ()
c c c c c
, Test Bank for Organizational Behavior 18th Edition by Robbins
c c c c c c c c
Full file at https://TestbankDirect.eu/
c c c
6) LesleycTorresciscacprojectcmanagercforctheccampaignc"ActioncagainstcDeforestationcincIndon
esia."cShecrecentlycfacedcacglitchcwhenctheccampaignccouldcnotcbeclaunchedcpubliclycaccording
ctocschedule.cTorrescmonitoredcthecschedulectocfindctheccausecofcthecdelaycbeforecspeedingcupcth
ecimplementationcprocesscbycallocatingcmorecmemberscforcthecimplementationcphase.cBycdoing
cthis,cwhichcofcthecfollowingcfunctionsciscshecperforming?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
cAnswer:c A
Explanation:c Tocensurecthingscarecgoingcasctheycshould,cmanagementcmustcmonitorcthecorganization'
scperformancecandccomparecitcwithcpreviouslycsetcgoals.cIfctherecarecanycsignificantcdeviations,citciscma
nagement'scjobctocgetcthecorganizationcbackconctrack.cTaskscwhichcinvolvecmonitoring,ccomparing,can
dcpotentialccorrectingcarecpartcofctheccontrollingcfunction.
LO:c 1.2:cDefinecorganizationalcbehaviorc(OB).cAA
CSB:c Analyticalcthinking
Difficulty:c Hard
Quest.cCategory:c Application
7) Whichcofcthecfollowingcfunctionscdocmanagerscundertakecascpartcofcplanningcfunctions?
A) definingcancorganization'scgoals
B) implementingcstrategiescforcachievingcgoals
C) executingcplansctocintegratecactivities
D) accomplishingcgoalscofcacproject
E) employingcstrategiesctoccoordinatectasksc
Answer:c A
Explanation:c Thecplanningcfunctioncencompassescdefiningcancorganization'scgoals,cestablishingcan
coverallcstrategycforcachievingcthosecgoals,candcdevelopingcaccomprehensivecsetcofcplansctocintegrat
ecandccoordinatecactivities.
LO:c 1.2:cDefinecorganizationalcbehaviorc(OB).cDif
ficulty:c Easy
Quest.cCategory:c Concept
8) AccordingctocHenrycMintzberg,cacfactorycsupervisorcgivingcacgroupcofchighcschoolcstudentscacto
urcofcthecplantcmaycbectermedcascac .
A) leader
B) figurehead
C) resourcecallocator
D) negotiator
E) disturbancechandler
cAnswer:c B
Explanation:c AccordingctocHenrycMintzberg,cacfigureheadciscacsymboliccheadcwhociscrequiredctocperf
ormcacnumbercofcroutinecdutiescofcaclegalcorcsocialcnature.
LO:c 1.2:cDefinecorganizationalcbehaviorc(OB).cDif
ficulty:c Easy
c Quest.cCategory:c Concept
3
Copyrightc©c2019cPearsoncEducation,cInc.
Full file at https://TestbankDirect.eu/
c c c
Downloaded by Khánh Nhi Tr?n ()
c c c c c
c c c c c c c c
bbins
Organizational Behavior ( Đại học Đà Nẵng)
c c c c c c
StuDocuciscnotcsponsoredcorcendorsedcbycanyccollegecorcuniversity
DownloadedcbycKhánhcNhicTr?nc()
,Test Bank for Organizational Behavior 18th Edition by Robbins
c c c c c c c c
Full file at https://TestbankDirect.eu/
c c c
OrganizationalcBehavior,c18ec(Robbins)cChapte
rc1c WhatcIscOrganizationalcBehavior?
1) Acsurveycofcoverc2,100cCFOscacrossc20cindustriescindicatedcthatcaclackcofcinterpersonalcskillscisc
thectopcreasoncwhycsomecemployeescfailctocadvance.
Answer:c TRUE
Explanation:c Businesscschoolschavecrealizedcthecsignificantcrolecinterpersonalcskillscplaycincdetermi
ningcacmanager'sceffectiveness.cAcsurveycofcoverc2,100cCFOscacrossc20cindustriescindicatedcthatcacla
ckcofcinterpersonalcskillsciscthectopcreasoncwhycsomecemployeescfailctocadvance.cLO:c 1.1:cDemonstr
atecthecimportancecofcinterpersonalcskillscincthecworkplace.
AACSB:c DiversecandcmulticulturalcworkcenvironmentscDiffic
ulty:c Easy
Quest.cCategory:c Concept
2) Discusscthecgrowingcimportancecofcinterpersonalcskillscincthecworkplace.
Answer:c Untilctheclatec1980s,cbusinesscschoolccurriculacemphasizedcthectechnicalcaspectscofcmana
gement,cfocusingconceconomics,caccounting,cfinance,candcquantitativectechniques.cCoursecworkcin
chumancbehaviorcandcpeoplecskillscreceivedcrelativelyclesscattention.cOvercthecpast cthreecdecades,ch
owever,cbusinesscfacultychaveccomectocrealizecthecrolecthatcunderstandingchumancbehaviorcplayscin
cdeterminingcacmanager's ceffectivenesscandcrequiredccoursesconcpeoplecskillschavecbeencaddedctoc
manyccurricula.cDevelopingcmanagers'cinterpersonalcskillscalsochelpscorganizationscattractcandckee
pchigh-
performingcemployees.cRegardlesscofclaborcmarketcconditions,coutstandingcemployeescarecalwaysc
incshortcsupply.cHavingcmanagerscwithcgoodcinterpersonalcskillscisclikelyctocmakecthecworkplacecm
orecpleasant,cwhichcincturncmakescitceasierctochirecandckeepcqualifiedcpeople.cCreatingcacpleasantcw
orkplacecalsocappearsctocmakecgoodceconomiccsense.
LO:c 1.1:cDemonstratecthecimportancecofcinterpersonalcskillscincthecworkplace.cDifficulty:c
Moderate
Quest.cCategory:c Concept
3) getcthingscdonecthroughcothercpeople.cTheycmakecdecisions,callocatecresources,candcd
irectcthecactivitiescofcothersctocattaincgoals.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
cAnswer:c B
Explanation:c Thecdefiningccharacteristiccofcmanagersciscthatctheycgetcthingscdonecthroughcothercpeopl
e.cTheycmakecdecisions,callocatecresources,candcdirectcthecactivitiescofcothersctocattaincgoals.cLO:c 1.2:c
Definecorganizationalcbehaviorc(OB).
Difficulty:c Easy
Quest.cCategory:c Concept
1
Copyrightc©c2019cPearsoncEducation,cInc.
Full file at https://TestbankDirect.eu/
c c c
Downloaded by Khánh Nhi Tr?n ()
c c c c c
,Test Bank for Organizational Behavior 18th Edition by Robbins
c c c c c c c c
Full file at https://TestbankDirect.eu/
c c c
4) SallycMitchellcworkscascacmanagercatcancenvironmentalcorganization.cShecisccurrentlycworkingco
ncacglobalcwarmingcprojectcandcdecidescwhichctaskscrelatedctoccreatingcawarenesscaboutcthecissuecn
eedctocbecdone.cIncaddition,csheciscalsocdecidingcwhichcmemberscofchercteamcwillcworkconcengagingc
withcthecpubliccandcwhichcwillcworkconclobbyingcwithcthecgovernment.cSheciscalsocassigningcpeopl
ecascteamcmembersctocensurecthatctaskscarecundertakenconctime.cWhichcofcthecfollowingccategoriesc
ofcfunctionsciscMitchellcundertaking?
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
cAnswer:c B
Explanation:c Managerscarecresponsiblecforcdesigningcancorganization'scstructure.cThiscfunctioncisccall
edcorganizing.cItcincludescdeterminingcwhatctaskscarectocbecdone,cwhocisctocdocthem,chowcthectaskscarec
tocbecgrouped,cwhocreportsctocwhom,candcwherecdecisionscarectocbecmade.
LO:c 1.2:cDefinecorganizationalcbehaviorc(OB).cAA
CSB:c Analyticalcthinking
Difficulty:c Hard
Quest.cCategory:c Application
5) JohannacReid,caccampaigncmanagercatcacchildcrightscorganization,crecentlycstartedcworkingconca
ncilliteracycproject.cDuringcthecproject,cshecneedsctocmotivatecteamcmembersctocattainctheircprojectc
milestonescandcdirectcthemcthroughcdifferentcphasescofcthecproject.cWhichcofcthecfollowingckindsco
fcfunctionscwillcthesectaskscbeccoveredcunder?
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leadingc
Answer:c E
Explanation:c Thecleadingcfunctioncofcmanagerscinvolvescmotivatingcemployees,cdirectingctheirca
ctivities,cselectingcthecmostceffectiveccommunicationcchannels,candcresolvingcconflictscamongcm
embers.
LO:c 1.2:cDefinecorganizationalcbehaviorc(OB).cAA
CSB:c Analyticalcthinking
Difficulty:c Hard
Quest.cCategory:c Application
2
Copyrightc©c2019cPearsoncEducation,cInc.
Full file at https://TestbankDirect.eu/
c c c
Downloaded by Khánh Nhi Tr?n ()
c c c c c
, Test Bank for Organizational Behavior 18th Edition by Robbins
c c c c c c c c
Full file at https://TestbankDirect.eu/
c c c
6) LesleycTorresciscacprojectcmanagercforctheccampaignc"ActioncagainstcDeforestationcincIndon
esia."cShecrecentlycfacedcacglitchcwhenctheccampaignccouldcnotcbeclaunchedcpubliclycaccording
ctocschedule.cTorrescmonitoredcthecschedulectocfindctheccausecofcthecdelaycbeforecspeedingcupcth
ecimplementationcprocesscbycallocatingcmorecmemberscforcthecimplementationcphase.cBycdoing
cthis,cwhichcofcthecfollowingcfunctionsciscshecperforming?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
cAnswer:c A
Explanation:c Tocensurecthingscarecgoingcasctheycshould,cmanagementcmustcmonitorcthecorganization'
scperformancecandccomparecitcwithcpreviouslycsetcgoals.cIfctherecarecanycsignificantcdeviations,citciscma
nagement'scjobctocgetcthecorganizationcbackconctrack.cTaskscwhichcinvolvecmonitoring,ccomparing,can
dcpotentialccorrectingcarecpartcofctheccontrollingcfunction.
LO:c 1.2:cDefinecorganizationalcbehaviorc(OB).cAA
CSB:c Analyticalcthinking
Difficulty:c Hard
Quest.cCategory:c Application
7) Whichcofcthecfollowingcfunctionscdocmanagerscundertakecascpartcofcplanningcfunctions?
A) definingcancorganization'scgoals
B) implementingcstrategiescforcachievingcgoals
C) executingcplansctocintegratecactivities
D) accomplishingcgoalscofcacproject
E) employingcstrategiesctoccoordinatectasksc
Answer:c A
Explanation:c Thecplanningcfunctioncencompassescdefiningcancorganization'scgoals,cestablishingcan
coverallcstrategycforcachievingcthosecgoals,candcdevelopingcaccomprehensivecsetcofcplansctocintegrat
ecandccoordinatecactivities.
LO:c 1.2:cDefinecorganizationalcbehaviorc(OB).cDif
ficulty:c Easy
Quest.cCategory:c Concept
8) AccordingctocHenrycMintzberg,cacfactorycsupervisorcgivingcacgroupcofchighcschoolcstudentscacto
urcofcthecplantcmaycbectermedcascac .
A) leader
B) figurehead
C) resourcecallocator
D) negotiator
E) disturbancechandler
cAnswer:c B
Explanation:c AccordingctocHenrycMintzberg,cacfigureheadciscacsymboliccheadcwhociscrequiredctocperf
ormcacnumbercofcroutinecdutiescofcaclegalcorcsocialcnature.
LO:c 1.2:cDefinecorganizationalcbehaviorc(OB).cDif
ficulty:c Easy
c Quest.cCategory:c Concept
3
Copyrightc©c2019cPearsoncEducation,cInc.
Full file at https://TestbankDirect.eu/
c c c
Downloaded by Khánh Nhi Tr?n ()
c c c c c
