Test Bank for Managing for Quality and Performance Excellence, 12th Edition by James R. Evans.pdf

TEST BANK FORf f f




Managing for Quality and Performance Excellence, 8th Edition Chapter 1-
f f f f f f f f f




13



CHAPTERf1

INTRODUCTION




TRUE/FALSEfQUESTIONS




1.
InfthefearlyfTwentiethfcentury,fthefartificialfseparationfoffproductionfworkersffromfre
sponsibilityfforfqualityfassurancefledftofanfincreasedffocusfonfqualityfamongfbothfworkersfan
dftheirfmanagers.

Answer:fF

AACSB:fAnalyticfSkills

2.
Thefmeasurefoffefficiencyfdefinedfasfthefamountfoffoutputfachievedfperfunitfoffinputfi
sffffreferredftofasfproductivity.

Answer:fT

AACSB:fReflectivefThinkingfSkills

3.
Managementfcontrolfrefersftofanyfplannedfandfsystematicfactivityfdirectedftowardfpr

©f2010fCengagefLearning.fAllfRightsfReserved.fMayfnotfbefscanned,fcopiedforfduplicated,forfpostedftofafpubliclyfaccessiblefwebsite,finfwholeforfi
nfpart.

, ovidingfconsumersfwithfproductsfoffappropriatefquality,falongfwithfthefconfidencefthatfprod
uctsfmeetfconsumers’frequirements.

Answer:fF

AACSB:fAnalyticfSkills

4.
Theftranscendentfdefinitionfoffqualityfrefersftofthefnotionfthatf“youfknowfqualityfwhe
nfyoufseefit.”

Answer:fT

AACSB:fAnalyticfSkills




5. Afproduct-
basedfdefinitionfoffqualityfimpliesfnofrelationshipfbetweenfthefperceivedfqualityfoffafproductf
andfthefquantityfoffsomefproductfattribute.

Answer:fF

AACSB:fAnalyticfSkills




6. Afvalue-basedfperspectivefonfqualityfimpliesfafrelationshipfoffusefulnessftofprice.

Answer:fT

AACSB:fAnalyticfSkills




7. Assessmentfoffqualityfisfaffectedfbyfone’sfpositionfinfthefvaluefchain.

Answer:fT

AACSB:fReflectivefThinkingfSkills

©f2010fCengagefLearning.fAllfRightsfReserved.fMayfnotfbefscanned,fcopiedforfduplicated,forfpostedftofafpubliclyfaccessiblefwebsite,finfwholeforfi
nfpart.

,8.
Improvedfqualityfoffdesignfleadsftoflowerfcostsfandfimprovedfqualityfoffconformance
leadsftofhigherfprices.
f




Answer:fF

AACSB:fAnalyticfSkills




9. Infgeneral,femployeefempowermentfhasfbeenfviewedfasfanfeffectivefpracticefforfcustomer-
drivenforganizationsfthatfembraceftotalfquality.

Answer:fT

AACSB:fAnalyticfSkills




10.
Infanyforganization,fthefpeoplefwhofbestfunderstandfhowftofimprovefthefproductfandf
processfarefthefonesfwhofdesignfthem.

Answer:fF

AACSB:fAnalyticfSkills




11. Afcross-
functionalfteamfisfanfexamplefoffhorizontalfcoordinationfbetweenforganizationalfunits.

Answer:fT

AACSB:fAnalyticfSkills




©f2010fCengagefLearning.fAllfRightsfReserved.fMayfnotfbefscanned,fcopiedforfduplicated,forfpostedftofafpubliclyfaccessiblefwebsite,finfwholeforfi
nfpart.

, 12. Inftotalfquality,fverticalffunctionalfrelationshipsfarefstressedfmorefthanfhorizontal,fcross-
functionalfrelationships.

Answer:fF

AACSB:fAnalyticfSkills




13.
Empoweringfworkersfshiftsfthefresponsibilityfforfqualityffromftheffactoryffloorftofthef
qualityfcontrolfdepartment.

Answer:fF

AACSB:fAnalyticfSkills




14.
Businessfethics,fpublicfhealthfandfsafety,fandfenvironmentalfissuesfarefbeyondfthefsc
opefofftotalfquality.

Answer:fF

AACSB:fAnalyticfSkills




15.
Thefemployeefwhofconductsfaffinalfproductfinspectionfisfthefprinciplefjudgefoffqualit
yfunderftotalfquality.

Answer:fF

AACSB:fReflectivefThinkingfSkillsf




©f2010fCengagefLearning.fAllfRightsfReserved.fMayfnotfbefscanned,fcopiedforfduplicated,forfpostedftofafpubliclyfaccessiblefwebsite,finfwholeforfi
nfpart.