Test Bank for Managing for Quality and Performance Excellence, 16th Edition by James R. Evans.pdf

Test Bank for Managing for quality an
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d Performance Excellence 10th Editio
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n by James R. Evans, William
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M. Lindsay et al., A Complete Guide
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2023

, Managing for quality and performance excellence 10th edition test bank by James R. Evans, Wil
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1. Peoplemviewmqualitymsubjectivelymandminmrelationmtomdifferingmcriteriambasedmonmtheirmindividualmrolesminmthemproduct
ion-mmarketingmvaluemchain.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGmSTANDARDS:m BUSPROG:mAnalytic
DISC:mCreationmofmValue
TOPICS: DESC.EVAB.17.01.01mDefiningmQualitym
KEYWORDS: Bloom's:mKnowledge

2. Themtranscendentmdefinitionmofmqualitymwasmfirstmdefinedmasmthemgoodnessmofmamproduct.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGmSTANDARDS:m BUSPROG:mAnalytic
DISC:mCreationmofmValuem
TOPICS: DESC.EVAB.17.01.01mDefiningmQuality
KEYWORDS: Bloom's:mComprehension

3. Accordingmtomthemproductmperspectivemofmquality,mamsmallermnumbermofmproductmattributesmaremequivalentmtomhighermquality.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGmSTANDARDS:m BUSPROG:mAnalytic
DISC:mCreationmofmValue
TOPICS: DESC.EVAB.17.01.01mDefiningmQuality
KEYWORDS: Bloom's:mKnowledge

4. Themusermperspectivemofmqualitymjudgesmamproductmbasedmonmhowmwellmthemproductmperformsmitsmintendedmfunction.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGmSTANDARDS:m BUSPROG:mAnalytic
DISC:mCreationmofmValue
TOPICS: DESC.EVAB.17.01.01mDefiningmQualitym
KEYWORDS: Bloom's:mKnowledge

5. Accordingmtomthemmanufacturingmperspectivemofmquality,mqualitymismbasedmonmthemconsistencymbetweenmgoodsmandmservices.
a. True

, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mModerate
ACCREDITINGmSTANDARDS:m BUSPROG:mAnalytic
DISC:mCreationmofmValue
TOPICS: DESC.EVAB.17.01.01mDefiningmQuality
KEYWORDS: Bloom's:mComprehension

6. Inspectionmwasmthemprimarymmeansmofmqualitymcontrolmduringmthemfirstmhalfmofmthemtwentiethmcentury.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGmSTANDARDS:m BUSPROG:mAnalytic
DISC:mCreationmofmValue
TOPICS: DESC.EVAB.17.01.02mHistorymofmQualitymManagement
KEYWORDS: Bloom's:mKnowledge

7. Duringmthem1940smandm1950s,maftermWorldmWarmII,mthemqualitymofmproductsmwasmthemmostmimportantmprioritymo
fmtopmmanagersmasmitmwasmrecognizedmasmthemkeymtomworldwidemsuccess.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:mModerate
ACCREDITINGmSTANDARDS:m BUSPROG:mAnalytic
DISC:mCreationmofmValue
TOPICS: DESC.EVAB.17.01.02mHistorymofmQualitymManagement
KEYWORDS: Bloom's:mComprehension

8. Althoughmqualitymcanmdrivembusinessmsuccess,mitmcannotmguaranteemit,mandmonemmustmnotminfermthatmbusinessmfailure
smormstockmpricemdropsmaremthemresultmofmpoormquality.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mModerate
ACCREDITINGmSTANDARDS:m BUSPROG:mAnalytic
DISC:mCreationmofmValue
TOPICS: DESC.EVAB.17.01.02mHistorymofmQualitymManagement
KEYWORDS: Bloom's:mComprehension

9. ThemSixmSigmamapproachmformqualitymimprovementmrequiresmincreasedmlevelsmofmtrainingmandmeducationmformmanagers,m
andmnotmformfront-linememployees.
a. True

, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGmSTANDARDS:m BUSPROG:mAnalytic
DISC:mCreationmofmValue
TOPICS: DESC.EVAB.17.01.02mHistorymofmQualitymManagement
KEYWORDS: Bloom's:mKnowledge

10. Itmismthemresponsibilitymofmthemmarketingmandmsalesmdepartmentmtomlearnmaboutmthemproductsmandmproductmfeaturesm
thatmconsumersmwant,mandmthempricesmtheymaremwillingmtompaymformthosemproducts.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGmSTANDARDS:m BUSPROG:mAnalytic
DISC:mCreationmofmValue
TOPICS: DESC.EVAB.17.01.03mQualityminmManufacturing
KEYWORDS: Bloom's:mKnowledge

11. Themreceivingmdepartmentminmanmorganizationmensuresmthatmthemdeliveredmitemsmaremofmthemqualitymspecifiedmby
mthempurchasemcontract.

a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGmSTANDARDS:m BUSPROG:mAnalytic
DISC:mCreationmofmValue
TOPICS: DESC.EVAB.17.01.03mQualityminmManufacturing
KEYWORDS: Bloom's:mKnowledge

12. Themfunctionmofmtoolmengineersminmmanufacturingmindustriesmismtomworkmwithmproductmdesignmengineersmtomdev
elopmrealisticmspecifications.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGmSTANDARDS:m BUSPROG:mAnalytic
DISC:mCreationmofmValue
TOPICS: DESC.EVAB.17.01.03mQualityminmManufacturing
KEYWORDS: Bloom's:mKnowledge

13. Theminspectionmstepminmmanufacturingmshouldmideallymbemusedmasmammeansmofmgatheringminformationmthatmcanmbemuse
dmtomimprovemqualitymofmthemproductsmrathermthanmsimplymtomremovemdefectivemitems.