CERTIFIED VETERINARIAN ASSISTANT
EXAM REVIEW (ALL QUESTIONS)
QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED
ANSWERS)
Clients that rely entirely on your confident recommendations
behave in such a manner because...
☑☑: they are unable or unwilling to make the decision on their
own.
When dealing with clients, which of the following should you NOT
do?
☑☑: treat every client the same
A good way to determine the best service for your clients is by:
☑☑: better understanding them by asking questions and
effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you
_______, until they know how much you care."
☑☑: know
Because the doctor actually examines their pet, clients feel that
interaction influences them more than interaction with other staff
members.
, ☑☑: false
What is a client's greatest single expectation with regard to staff?
☑☑: keeping your word
Most clients say the yellow pages were their main source of referral.
☑☑: false
A _______ reputation spreads quicker than a _______ one.
☑☑: bad, good
Why is the location of the veterinary hospital important?
☑☑: saves time and convenient
Employees working in the veterinary field see the exact same
situation every day.
☑☑: false
When working in a veterinary hospital, 'adjusting to change' is
important. Which is an example of that?
☑☑: A. New Drugs/Medications
B. Working with different veterinarians
Which of the following are some ways you can grow in your
personal knowledge?
EXAM REVIEW (ALL QUESTIONS)
QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED
ANSWERS)
Clients that rely entirely on your confident recommendations
behave in such a manner because...
☑☑: they are unable or unwilling to make the decision on their
own.
When dealing with clients, which of the following should you NOT
do?
☑☑: treat every client the same
A good way to determine the best service for your clients is by:
☑☑: better understanding them by asking questions and
effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you
_______, until they know how much you care."
☑☑: know
Because the doctor actually examines their pet, clients feel that
interaction influences them more than interaction with other staff
members.
, ☑☑: false
What is a client's greatest single expectation with regard to staff?
☑☑: keeping your word
Most clients say the yellow pages were their main source of referral.
☑☑: false
A _______ reputation spreads quicker than a _______ one.
☑☑: bad, good
Why is the location of the veterinary hospital important?
☑☑: saves time and convenient
Employees working in the veterinary field see the exact same
situation every day.
☑☑: false
When working in a veterinary hospital, 'adjusting to change' is
important. Which is an example of that?
☑☑: A. New Drugs/Medications
B. Working with different veterinarians
Which of the following are some ways you can grow in your
personal knowledge?
