ACTUAL EXAM COMPLETE 250 QUESTIONS AND CORRECT
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Based on the chapter-opening vignette, which statement best
embodies the philosophy Vancity takes to training and
development?
a. maximizing profits for its current shareholders while
decreasing expenditures associated with training and
development
b. the focus of training initiatives are informal and tend to be
provided as part of its recruitment strategy
c. tend to be focused on technical areas of the credit union
d. strengthening its workforce's capacity to enable the credit
union to meet its strategic objectives - ANSWER-d.
strengthening its workforce's capacity to enable the credit
union to meet its strategic objectives
To which author would you attribute the quote "Individual
learning does not guarantee organizational learning. But
without it, no organizational learning occurs"?
a. Alan Saks
,b. Judy Shuttleworth
c. Robert Haccoun
d. Peter Senge - ANSWER-d. Peter Senge
What must an organization do to become truly competitive and
effective with its organizational learning initiatives?
a. It must make a strategic shift in orientation in order to
transform itself into a learning organization.
b. It must secure the support and commitment of all
organizational stakeholders, past and present.
c. It must link its initiatives to the relevant sources of
information and knowledge available.
d. It must be willing to adapt to the external environment and
change its values in order to achieve its objectives. - ANSWER-
a. It must make a strategic shift in orientation in order to
transform itself into a learning organization.
Peter Senge introduced the notion of learning organizations
being anchored on five "disciplines." Which "discipline" is
viewed as integrating the other four "disciplines"?
a. personal mastery
b. systems thinking
c. mental models
d. building a shared vision - ANSWER-b. systems thinking
,According to the Conference Board of Canada, what
percentage of Canadian organizations do NOT consider
themselves to be learning organizations, even to a moderate
extent? a. 29 percent
b. 45 percent
c. 34 percent
d. 67 percent - ANSWER-a. 29 percent
The Conference Board of Canada has identified four
dimensions or "pillars" as critical in creating and sustaining a
learning organization. Which of the following would you
consider to be an example of one of those "pillars"? a. having
access to capital to fuel growth
b. having systems and processes in place to acquire, store,
codify and share knowledge
c. having expectations that senior management should
carefully manage employees' learning
d. having a learning culture that is risk-averse - ANSWER-b.
having systems and processes in place to acquire, store,
codify and share knowledge
Carlos, a manager at a local manufacturing firm, often changes
his approach to annual performance conversations based on
his understanding of what factors motivate each employee.
, What is Carlos demonstrating? a. explicit or structural
knowledge
b. human capital or structural capital
c. tacit or implicit knowledge
d. intellectual or human capital - ANSWER-c. tacit or implicit
knowledge
Which of the following statements is congruent with the notion
of intellectual capital?
a. it is viewed by organizations as a liability
b.. it has three categories: human, renewal, and relationship
capital
c. as you use it, it has less value
d. unlike other assets, it tends to grow with usage - ANSWER-d.
unlike other assets, it tends to grow with usage
Which of the following is characterized as
human capital? a. a company's patent on a new
manufacturing process
b. an employee's ability to create products with a zero error rate
c. a company's strong working relationship with a key supplier
of inputs
d. company's consistently high engagement score - ANSWER-b.
an employee's ability to create products with a zero error rate