AUTOMOTIVE ENGINE REPAIR
AND DIAGNOSIS QUESTIONS AND
THEIR REVIEWED ANSWERS
When a vehicle comes in for repair, detailed
information regarding the vehicle should be recorded
on the:
Repair order
Which of the following steps is the last step in a
strategy-based diagnostic process?
Verifying the repair
The best way to address an intermittent fault is to:
Look for symptoms, data, or DTC's that are repeatable or
consistent
All of the following will happen if the technician fails
to document test results onto the vehicles repair order
EXCEPT
The tech will be unable to diagnose the fault
Tech A state that when diagnosing an engine
performance concern, it is important to first verify the
customer concern by taking the vehicle on a road test
to verify the concern if it is possible. Tech B states
that you should check for TSB's during the diagnostic
process. Which tech is correct?
Both techs are correct
Tech A states that additional service
recommendations should be documented on the
,repair order. Tech B states that technicians are
obligated to make the customer aware of safety
concerns that require attention. Which tech is correct?
Both techs are correct
Per the TREAD act _____________ must be recorded
on all repair orders regardless of what the vehicles is
in the shop for or what the vehicle is being repaired
for.
Cold tire pressure
Tech A states that a technicians experience will allow
them to skip many of the steps required during the
diagnostic process. Tech B states that skipping steps
of the diagnostic process can cause the technician to
misdiagnose or misrepair the vehicle. Which tech is
correct?
Tech B only
Two technicians are discussing a engine performance
concern. Tech A states that it is important to test drive
the vehicle because there may actually be no issue
with the vehicle and the customer complaint is
actually a normal operational characteristic of the
engine. Tech B states the a technician should always
check for TSB's before performing any service of the
engine because manufacturer may have updated the
failed component. Which tech is correct?
Both techs are correct
Tech A states that a repair order is only used in the
shop and will be discarded when the vehicle repair is
complete. Tech B states that the vehicle repair order
is a legal document and could be used in court if a
, lawsuit is brought onto the shop. Which tech is
correct?
Tech B only
Tech A says that personal protective equipment (PPE)
does not include clothing. Tech B says that the PPE
used should be based on the task you are performing.
Who is correct?
Tech B only
Which of these should not be used in a shop?
Incandescent bulbs
To operate a fire extinguisher, follow the acronym for
fire extinguisher use: PASS, which stands for:
Pull, aim, squeeze, sweep
Used engine oil can be recycled at ________________.
All answers are correct
Tech A says that rings, watches, and other jewelry
should be removed prior to working. Tech B says that
you should always wear cuffed pants when working in
a shop. Who is correct?
Tech A only
Tech A says that after an accident you should take
measures to avoid it in the future. Tech B says that it
is okay to block an exit for a shop if you are actively
working. Who is correct?
Tech A only
Tech A says that both OSHA and the EPA can inspect
facilities for violations. Tech B says that a shop safety
rule does not have to be reviewed once put in place.
Who is correct?
Tech A only
AND DIAGNOSIS QUESTIONS AND
THEIR REVIEWED ANSWERS
When a vehicle comes in for repair, detailed
information regarding the vehicle should be recorded
on the:
Repair order
Which of the following steps is the last step in a
strategy-based diagnostic process?
Verifying the repair
The best way to address an intermittent fault is to:
Look for symptoms, data, or DTC's that are repeatable or
consistent
All of the following will happen if the technician fails
to document test results onto the vehicles repair order
EXCEPT
The tech will be unable to diagnose the fault
Tech A state that when diagnosing an engine
performance concern, it is important to first verify the
customer concern by taking the vehicle on a road test
to verify the concern if it is possible. Tech B states
that you should check for TSB's during the diagnostic
process. Which tech is correct?
Both techs are correct
Tech A states that additional service
recommendations should be documented on the
,repair order. Tech B states that technicians are
obligated to make the customer aware of safety
concerns that require attention. Which tech is correct?
Both techs are correct
Per the TREAD act _____________ must be recorded
on all repair orders regardless of what the vehicles is
in the shop for or what the vehicle is being repaired
for.
Cold tire pressure
Tech A states that a technicians experience will allow
them to skip many of the steps required during the
diagnostic process. Tech B states that skipping steps
of the diagnostic process can cause the technician to
misdiagnose or misrepair the vehicle. Which tech is
correct?
Tech B only
Two technicians are discussing a engine performance
concern. Tech A states that it is important to test drive
the vehicle because there may actually be no issue
with the vehicle and the customer complaint is
actually a normal operational characteristic of the
engine. Tech B states the a technician should always
check for TSB's before performing any service of the
engine because manufacturer may have updated the
failed component. Which tech is correct?
Both techs are correct
Tech A states that a repair order is only used in the
shop and will be discarded when the vehicle repair is
complete. Tech B states that the vehicle repair order
is a legal document and could be used in court if a
, lawsuit is brought onto the shop. Which tech is
correct?
Tech B only
Tech A says that personal protective equipment (PPE)
does not include clothing. Tech B says that the PPE
used should be based on the task you are performing.
Who is correct?
Tech B only
Which of these should not be used in a shop?
Incandescent bulbs
To operate a fire extinguisher, follow the acronym for
fire extinguisher use: PASS, which stands for:
Pull, aim, squeeze, sweep
Used engine oil can be recycled at ________________.
All answers are correct
Tech A says that rings, watches, and other jewelry
should be removed prior to working. Tech B says that
you should always wear cuffed pants when working in
a shop. Who is correct?
Tech A only
Tech A says that after an accident you should take
measures to avoid it in the future. Tech B says that it
is okay to block an exit for a shop if you are actively
working. Who is correct?
Tech A only
Tech A says that both OSHA and the EPA can inspect
facilities for violations. Tech B says that a shop safety
rule does not have to be reviewed once put in place.
Who is correct?
Tech A only
