,DOWNLOAD THE Test Bank for Business Communication Polishing Your
n n n n n n n n
Prof es sio n al P re s e nce 3r d E d i tio n S h w om
MULTIPLE CHOICE. Choose the one a lte rnative that be st comple tes t h e statement or answers the question.
n n n n n n n n n n n
1) Passiven listeningnmeans n . 1) n
A) activelyn workingntonunderstandn then information n a n speakern is nproviding
B) respondingntona n speakern tonacknowledgen understanding
C) focusingnattentivelyn on n whatn a n speakern says
D) hearingninformationn withoutn activelyn payingnattention nton ensuren understanding
E) tryingntoninterpretnthen information n presentedn byn a n speaker
2) Which nofnthen followingnis nonen ofnthencategoriesnofnactivenlisteningnskills 2) n
?
A) Evaluating
B) Interrupting
C) Describing
D) Implying
E) Conveying
3) Thenactivenlisteningnskills nusednwhen nyounlisten ntonthenspoken nwordnaren 3) n
when nyoun"listen"
n tonwhatnpeoplensaynin ntheirnwriting.
A) inapplicable
B) rarelyn used
C) equallyn useful
D) farnless neffective
E) much n moren required
4) involves n analyzingnthen meaningnofn whatn younhear,nread,n ornseen tondeterminen itsn intention 4) n
.
A) Passiven listening
B) Nonverbaln communication
C) Listeningncomprehension
D) Telecommuting
E) Interpretation
5) Bodyn language,nposture,nandn gestures n . 5) n
A) onlyn express nattitudes nofn shamen orn uncertainty
B) revealnlittlen aboutnthen attituden ofnthen speaker
C) can n helpnyouninterpretnattitudenwithoutnlisteningntonanyn words
D) shouldn ben interpretedn withoutnregardn tonfacialnexpressions
E) mustn ben interpretedn independentn ofn culturalncontext
6) Research nsuggestsnthatnfocusingnonnthenentirenface,nincludingnbothneyes nandnthenmouth,nwhenn 6) n
readingnfacialnexpressions nis nprimarilyndonenbynpeoplenfrom n .
A) Germany B)n Japan C)n China D)n Korea E)n Malaysia
7) Paraphrasingnton ensuren understandingn . 7) n
A) involves nrepeatingnexactlynwhatnyounheardninnthensamenwords,ntonmakensurenyoundidn't
nmishearnanynofnthenwords
B) is nless ncomplicatedn than n askingnquestions
C) requires naskingnforn clarification
D) means n askingn straightforwardn questions n aboutn whatn was n said
E) can n helpn youn understandn then emotionalncontentn behindn a n statement
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n n n n n n n n n
sional Presence 3rd Edition Shwom
n n n n
8) Which n ofn thenfollowingnis nan questionn thatnisn recommendedntonasknwhenn analyzingnyournaudience 8) n
?
A) Hown can n In avoidn questions nandn objections nfrom n then audience?
B) Whyn willntheyn ben interestedn in n whatnyounaren saying?
C) Whatnaren then points nthatnyoundonnotnwantntoncommunicate?
D) Hownquicklyn can n then speech n ben completed?
E) Whatn objectives n don youn wantn ton achieven from n yourn communication?
9) Peoplenwhonhaventhenabilityntonperceivenandnunderstandnthenemotions nofnothersnarensaidntonhaven 9) n
what?
A) Then powernofn persuasion
B) Interpersonaln communication n expertise
C) Emotionaln intelligence
D) Maturity
E) Synchronous n skills
10) Whatnis nthen firstnstepnin n improvingnactiven listeningnskills? 10) n
A) Activelyn workntonevaluaten content
B) Respondingn ton acknowledgen understanding
C) Activelyn workntoninterpretncontent
D) Repeatingnkeywords nandn phrases nbacknton then speaker
E) Focusingnattentivelyn on n whatna n speakern says
11) Anmessagenthatnisnconveyednthroughnsomethingnothernthan nwordsnuses nwhatntypenofn 11) n
communication ntechnique?
A) Indirect
B) Interpretive
C) Passive
D) Nonverbal
E) Comprehensive
12) Criticallyn reviewingnandn judgingnwhatnyounhearn takes nplacen when n communication. 12) n
A) evaluating
B) hearing
C) comprehending
D) paraphrasing
E) interpreting
13) Which nstepninn then listeningnprocessninitiates nthen nextnstepnin nthen conversation? 13) n
A) Hearing
B) Evaluating
C) Focusingnon n yournaudience
D) Interpreting
E) Responding
2
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, DOWNLOAD THE Test Bank for Business Communication Polishing Your Profes
n n n n n n n n n
sional Presence 3rd Edition Shwom
n n n n
14) Which n ofn then followingn represents n then idea n thatn listeningn can n ben self-directed? 14) n
A) Ancommunicatornshouldnalwaysnconsidernthencommunicationnfromnthenaudience'snpointnofn
view.
B) Ancommunicatornshouldnstriventonmakensurenhisnornhernideasnarenunderstoodnclearly,nand
nutilized,nin nthenworkplace.
C) An communicatorn shouldn developnan n outlinen tonensuren allnkeyn ideas naren covered.
D) An communicatornshouldn taken culturalnbias nintonconsideration n whilen listening.
E) An communicatorn shouldn understandn his n orn hern own n nonverbalnsignals.
TRUE/FALSE.n Write n 'T'n ifn the n statementn isn true n andn 'F'n ifn the n statementn isn false.
15) Listeningnis nwidelyn consideredn tonben onen ofn then mostnimportantn communication n skills. 15)n
16) Understandingnthenmeaningnofnannemailnmessagenuses ntotallyndifferentnskills nthan nunderstandingn 16)n
thenmeaningnofna nconversation.
17) Listeningncomprehension n refers n ton hown wellnyounhearn whatn is n beingnsaid. 17)n
18) Interpretation n involves n analyzingn then meaningn ofn whatn youn hear,n read,n orn see. 18)n
19) An nempatheticnlistenernfocuses nonnthenliteralncontentnofnthencommunicationnbutnnotnon nthe 19) n
nemotional ncontent.
20) Tonen ofn voicen is nnotnconsideredn a n form n ofn nonverbalncommunication. 20)n
21) Allncultures naroundn then worldn interpretnfacialnexpressions nthen samen way. 21)n
22) Observingnbehaviorn cann helpnyouninterpretn meaning,n especiallyn ifn then behaviorn is ninconsistentn wit 22)n
h na nspoken nstatement.
ESSAY.n Write n yourn answern inn the n space n providedn orn onn a n separate n sheetn ofn paper.
23) Describena n business nsituation nin nwhich npassivenlisteningncouldnleadntona n costlynmistake.
24) Carolnapproachesnancoworker,nshakingnhernheadnasnshendoes nso.nWith nanfrownnonnhernface,nshenangrilynasks,n"Did
n younfinish nthenreportnyet?"nDescribenthennonverbal ncommunication nin nthisnsituation.nHowndoesnitnimpactnthenme
aningnofnCarol's nwords.
MULTIPLEn CHOICE.n Choose n the n one n alternative n thatn bestn completesn the n statementn orn answersn the n question.
25) An goodn interpersonal ncommunicatorn . 25) n
A) invites nthen audiencen tonrespondn aftern conciselyn makingnhis norn hernpoint
B) avoids naskingnquestionsnthatnaren designedntoninvolven thenaudienceninn then conversation
C) engages nin n lengthyn monologues
D) fights noffn interruptions nfrom n then audiencen tonholdnonton"then floor"
E) limits nemails nandn texts
3
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n n n n n n n n
Prof es sio n al P re s e nce 3r d E d i tio n S h w om
MULTIPLE CHOICE. Choose the one a lte rnative that be st comple tes t h e statement or answers the question.
n n n n n n n n n n n
1) Passiven listeningnmeans n . 1) n
A) activelyn workingntonunderstandn then information n a n speakern is nproviding
B) respondingntona n speakern tonacknowledgen understanding
C) focusingnattentivelyn on n whatn a n speakern says
D) hearingninformationn withoutn activelyn payingnattention nton ensuren understanding
E) tryingntoninterpretnthen information n presentedn byn a n speaker
2) Which nofnthen followingnis nonen ofnthencategoriesnofnactivenlisteningnskills 2) n
?
A) Evaluating
B) Interrupting
C) Describing
D) Implying
E) Conveying
3) Thenactivenlisteningnskills nusednwhen nyounlisten ntonthenspoken nwordnaren 3) n
when nyoun"listen"
n tonwhatnpeoplensaynin ntheirnwriting.
A) inapplicable
B) rarelyn used
C) equallyn useful
D) farnless neffective
E) much n moren required
4) involves n analyzingnthen meaningnofn whatn younhear,nread,n ornseen tondeterminen itsn intention 4) n
.
A) Passiven listening
B) Nonverbaln communication
C) Listeningncomprehension
D) Telecommuting
E) Interpretation
5) Bodyn language,nposture,nandn gestures n . 5) n
A) onlyn express nattitudes nofn shamen orn uncertainty
B) revealnlittlen aboutnthen attituden ofnthen speaker
C) can n helpnyouninterpretnattitudenwithoutnlisteningntonanyn words
D) shouldn ben interpretedn withoutnregardn tonfacialnexpressions
E) mustn ben interpretedn independentn ofn culturalncontext
6) Research nsuggestsnthatnfocusingnonnthenentirenface,nincludingnbothneyes nandnthenmouth,nwhenn 6) n
readingnfacialnexpressions nis nprimarilyndonenbynpeoplenfrom n .
A) Germany B)n Japan C)n China D)n Korea E)n Malaysia
7) Paraphrasingnton ensuren understandingn . 7) n
A) involves nrepeatingnexactlynwhatnyounheardninnthensamenwords,ntonmakensurenyoundidn't
nmishearnanynofnthenwords
B) is nless ncomplicatedn than n askingnquestions
C) requires naskingnforn clarification
D) means n askingn straightforwardn questions n aboutn whatn was n said
E) can n helpn youn understandn then emotionalncontentn behindn a n statement
1
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication Polishing Your Profes
n n n n n n n n n
sional Presence 3rd Edition Shwom
n n n n
8) Which n ofn thenfollowingnis nan questionn thatnisn recommendedntonasknwhenn analyzingnyournaudience 8) n
?
A) Hown can n In avoidn questions nandn objections nfrom n then audience?
B) Whyn willntheyn ben interestedn in n whatnyounaren saying?
C) Whatnaren then points nthatnyoundonnotnwantntoncommunicate?
D) Hownquicklyn can n then speech n ben completed?
E) Whatn objectives n don youn wantn ton achieven from n yourn communication?
9) Peoplenwhonhaventhenabilityntonperceivenandnunderstandnthenemotions nofnothersnarensaidntonhaven 9) n
what?
A) Then powernofn persuasion
B) Interpersonaln communication n expertise
C) Emotionaln intelligence
D) Maturity
E) Synchronous n skills
10) Whatnis nthen firstnstepnin n improvingnactiven listeningnskills? 10) n
A) Activelyn workntonevaluaten content
B) Respondingn ton acknowledgen understanding
C) Activelyn workntoninterpretncontent
D) Repeatingnkeywords nandn phrases nbacknton then speaker
E) Focusingnattentivelyn on n whatna n speakern says
11) Anmessagenthatnisnconveyednthroughnsomethingnothernthan nwordsnuses nwhatntypenofn 11) n
communication ntechnique?
A) Indirect
B) Interpretive
C) Passive
D) Nonverbal
E) Comprehensive
12) Criticallyn reviewingnandn judgingnwhatnyounhearn takes nplacen when n communication. 12) n
A) evaluating
B) hearing
C) comprehending
D) paraphrasing
E) interpreting
13) Which nstepninn then listeningnprocessninitiates nthen nextnstepnin nthen conversation? 13) n
A) Hearing
B) Evaluating
C) Focusingnon n yournaudience
D) Interpreting
E) Responding
2
mynursytest.store
, DOWNLOAD THE Test Bank for Business Communication Polishing Your Profes
n n n n n n n n n
sional Presence 3rd Edition Shwom
n n n n
14) Which n ofn then followingn represents n then idea n thatn listeningn can n ben self-directed? 14) n
A) Ancommunicatornshouldnalwaysnconsidernthencommunicationnfromnthenaudience'snpointnofn
view.
B) Ancommunicatornshouldnstriventonmakensurenhisnornhernideasnarenunderstoodnclearly,nand
nutilized,nin nthenworkplace.
C) An communicatorn shouldn developnan n outlinen tonensuren allnkeyn ideas naren covered.
D) An communicatornshouldn taken culturalnbias nintonconsideration n whilen listening.
E) An communicatorn shouldn understandn his n orn hern own n nonverbalnsignals.
TRUE/FALSE.n Write n 'T'n ifn the n statementn isn true n andn 'F'n ifn the n statementn isn false.
15) Listeningnis nwidelyn consideredn tonben onen ofn then mostnimportantn communication n skills. 15)n
16) Understandingnthenmeaningnofnannemailnmessagenuses ntotallyndifferentnskills nthan nunderstandingn 16)n
thenmeaningnofna nconversation.
17) Listeningncomprehension n refers n ton hown wellnyounhearn whatn is n beingnsaid. 17)n
18) Interpretation n involves n analyzingn then meaningn ofn whatn youn hear,n read,n orn see. 18)n
19) An nempatheticnlistenernfocuses nonnthenliteralncontentnofnthencommunicationnbutnnotnon nthe 19) n
nemotional ncontent.
20) Tonen ofn voicen is nnotnconsideredn a n form n ofn nonverbalncommunication. 20)n
21) Allncultures naroundn then worldn interpretnfacialnexpressions nthen samen way. 21)n
22) Observingnbehaviorn cann helpnyouninterpretn meaning,n especiallyn ifn then behaviorn is ninconsistentn wit 22)n
h na nspoken nstatement.
ESSAY.n Write n yourn answern inn the n space n providedn orn onn a n separate n sheetn ofn paper.
23) Describena n business nsituation nin nwhich npassivenlisteningncouldnleadntona n costlynmistake.
24) Carolnapproachesnancoworker,nshakingnhernheadnasnshendoes nso.nWith nanfrownnonnhernface,nshenangrilynasks,n"Did
n younfinish nthenreportnyet?"nDescribenthennonverbal ncommunication nin nthisnsituation.nHowndoesnitnimpactnthenme
aningnofnCarol's nwords.
MULTIPLEn CHOICE.n Choose n the n one n alternative n thatn bestn completesn the n statementn orn answersn the n question.
25) An goodn interpersonal ncommunicatorn . 25) n
A) invites nthen audiencen tonrespondn aftern conciselyn makingnhis norn hernpoint
B) avoids naskingnquestionsnthatnaren designedntoninvolven thenaudienceninn then conversation
C) engages nin n lengthyn monologues
D) fights noffn interruptions nfrom n then audiencen tonholdnonton"then floor"
E) limits nemails nandn texts
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