Instructor manual for operations management in the supply chain decisions cases 8th edition by Roger Schroeder All Chapters 1-18

Instructor manual for
operations management in the supply chain decisions cases
8th edition by Roger Schroeder All Chapters 1-18




1-1

,INSTRUCTOR MANUAL FORh h


OPERATIONShMANAGEMENThINhTHEhSUPPLYhCHAINhDECISIONSh&
CASES,h8thhEditionhChapte
rh1-18
Chapterh1

ThehOperationshFunction


TeachinghNotes

Thishchapterhishaimedhathprovidinghanhoverallhframeworkhforhthehtextbookhandhthehfieldhofh
operationshandhsupplyhchainhmanagement.hAhnewhsectionhishaddedhonhthehrolehofhoperationshan
dhsupplyhchainhmanagementhinhtheheconomyhandhinhthehfirm.h Thehchapterhprovideshahframework
hthathserveshashahbeneficialhwayhofhorganizinghstudents'hunderstandinghofhfivehmajorhoperationsha

ndhsupplyhchainhmanagementhdecisionhtypes:h process,hquality,hcapacity,hinventoryhandhsupplyhc
hain.hThehcross-
functionalhviewhofhoperationshmanagementh(OM)hishalsohintroducedhinhthishchapterhtohprovidehrel
evancehforhthehcoursehinhparticularhforhnon-
majors.h Whenhoperationshmanagementhishrelatedhtohmarketinghandhfinancehashahmajorhbusinessh
function,hallhstudentshreadilyhunderstandhthehrolehofhoperationshandhsupplyhchainhinhbusiness.

Inhteachinghthishchapter,hwehhighlighththehimportanthrolehthathOMhandhsupplyhchainshplayhi
nhtheheconomyhandhthehfirm.h Thehfivehdecisionhareashinhoperationshandhsupplyhchainhandhthehimp
ortancehofhcross-
functionalhdecisionhmakingharehemphasized.h Wehalsohspendhsomehtimehdiscussinghthehimportan
cehofhbothhserviceshandhmanufacturing,handhhowhbusinesshoperationsharehmanagedhwithinhlarger
,hmulti-
organizationhsupplyhchains.h Wehintroducehthehconcepthofhcontingencieshandhexplainhthaththehtex
tbookhincludeshinformationhonhwhenhparticularhOMhactivitieshareh„besthpractices‟handhwhenhthey
harehnot.h Wehalsohdefinehanalyticshandhexplainhhowhanalyticshishusedhinhoperationshandhsupplyhc

hainhmanagementhdecisions.h Finally,hwehillustratehmajorhOMhandhsupplyhchainhdecisionshusinght
hehPizzahU.S.A.hexample,hashwellhashinhotherhtypeshofhbusinesses.h Studentshmayhfindhthehtypicalh
jobshinhOMhandhsupplyhchainhfromhMonster.comh(inhahChapterh1hOperationshLeaderhbox).

ThehLearninghEnrichmenthsectionhaththehendhofhthehchapterhprovideshvideoshand/orhwebsiteshthat
hstudentshcanhaccesshoutsidehofhclasshorhinstructorshcanhusehinhclass.h Thesehresourceshhelphbri

nghthehchapterhmaterialshtohlife,handhtaphintohstudenthinterest.




1-2

,WhathishOperationshManagementhhttps://y Video
outu.be/leMOReAE2hkh h5:19


SupplyhChainhManagement:hAhForcehforhGood Video
.hhttps://youtu.be/Bl0UhiOvrdc h5:01


CocahCola:hSupplyhChain Video
https://youtu.be/UBSOiHUctrY h2:2


Learning Enrichment (for self-study or instructor assignments)
h h h h h h
9




1-3

, Sustainability WebhLink
https://www.epa.gov/sustainability/learn-about-sustainability#what

Globablization WebhLink
http://www.globalization101.org/what-is-globalization/

AnswershtohQuestions

1. Operationshandhsupplyhchainhmanagementhishubiquitous,hthathishpresenthinheveryhorganiz
ation.h Daily,hwehcomehinhcontacthwithhvarioushgoodshandhserviceshproducedhbyhthehtransf
ormationhofhinputshtohoutputshunderhthehcontrolhofhoperationshmanagers.h Operationshand
hsupplyhchainhmanagementhishahcorehbusinesshfunctionhalonghwithhmarketinghandhfinance

.h Allhdecisionsharehcross-
functionalhinhnature.h Youhwillhbehinteractinghwithhthehoperationshfunctionhnohmatterhwhath
careerhyouhchoose.h Muchhofhwhathishlearnedhrelatedhtohoperationshandhsupplyhchainhman
agementhcanhbehappliedhtohotherhfunctions.

2. Operationshmanagementhishahbroaderhtermhthanhproductionhmanagement,hencompassing
hservicehorganizationshashwellhashmanufacturing.h Operationshmanagementhishalsohahmore

hrecenthtermhreplacinghthehearlierhtermhproduction hmanagement.



3. Thehdifferencehbetweenhoperationshandhsupplyhchainhmanagementhishoperationshmanage
menthfocuseshonhdecisionshtohmanagehthehtransformationhprocesshthathconvertshinputshi
ntohdesiredhfinishedhgoodshorhserviceshwithinhahsinglehfirm.h Operationshmanagementhocc
urshwithinhandhacrosshmultiplehfacilitieshinhanhorganization.h Supplyhchainhmanagementhrel
ateshtohthehnetworkhofhmanufacturinghandhservicehoperationshthathsupplyheachhotherhfro
mhrawhmaterialshthroughhmanufacturinghtohthehultimatehcustomer.h Thehsupplyhchainhcon
sistshofhthehflowshofhmaterials,hmoney,handhinformationhalonghthehentirehchainhofhsourcing
,hproduction,handhdistribution.h Thehsupplyhchainhlinkshthehoperationshofhmanyhdifferenthor
ganizationshinhorderhtohsatisfyhcustomerhneeds.

4. Responsibilitieshdifferhamonghoperations,hmarketinghandhfinancehmanagers.h Ahmarketingh
managerhidentifieshdemandhforhgoodshorhserviceshandhdevelopshthehmarket,hwhereashtheh
operationshmanagerhassureshsupplyhofhthehproductshorhservices.h Thehfinancehmanagerhac
quireshandhallocateshthehcapitalhresourceshforhthehotherhfunctions.h Similaritieshinhthehthre
ehfunctionshincludehmanagerialhdecisionhmakinghandhsharedhorganizationalhgoals.

5. Operations,hmarketing,handhfinanceharehprimaryhfunctionshofhthehorganization.h Humanhre
sources,hinformationhsystems,handhaccountingharehsupportinghfunctionshthathprovidehreso
urceshandhserviceshforhthehthreehprimaryhfunctions.h Thehoperationshmanagerhapplieshreso
urces,hanalysishandhinformationhprovidedhbyhsupportinghfunctionshandhintegrateshthemhint
ohdecisionhmaking.h Thehfocushofhthehoperationshmanagerhishonhdecisionhmakinghratherhth
anhonhanalytichmethods.

6. a.h h Thehpurposehofhahcollegehlibraryhishtohmakehinformationhavailablehtohstudentshandhfa
cultyhforhresearchhandhstudying.h Thehoutputhishthehbundlehofhserviceshprovidedhal
onghwithhfacilitatinghgoods:h buildings,hcomputers,hbooks,hcatalogshandhindices.

Processh --
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