,DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Service 7th Ed
m m m m m m m m m m m m
ition Futrell m
Chapterm02 m-
mEthicsmFirst…Then mCustomermRelationships
Chapter 02
m
mEthics First…Then Customer Relationship
m m m
s
Truem/mFalsemQuestions
1. Themnotionmof mcorporatemsocialmresponsibilitymismeasymtomunderstand.
FALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mEasy
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
01 mManagement'smSocialmResponsibilities
2. Companiesmmust mbemablemtomfulfillmtheirmeconomicmresponsibilitiesmbeforemfocusingmonmth
eirmdiscretionarymresponsibilities.
TRUE
Accessibility: mKeyboard mNavigationm Diffi
culty: mMedium
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
3. Companiesmaremonlymresponsiblemformmakingmprofit mtomkeepmtheirmbusinessesm inmoperation.
FALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mEasy
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
2-1
mynursytest.store
,DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Service 7th Ed
m m m m m m m m m m m m
ition Futrell m
Chapterm02 m-
mEthicsmFirst…Then mCustomermRelationships
4. Stakeholdermismamtermmused mtomdescribemgroupsminsidemthemorganizationmwhomhavemamstake
minmitsmperformance,mwhilemstockholdermismamtermmused mtomdescribemgroupsmoutsidemthemfirmm
whomhavemanminterest minmitsmperformance.
FALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mMedium
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
02 mOrganizationalmStakeholders
5. Businessesmwantingmtomgeneratemprofitsmand mthemnotionmof mservingmsocietymaremnot mmutua
llymexclusive.
TRUE
Accessibility: mKeyboard mNavigationm Diffi
culty: mHard
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
6. Accordingmtomthemtext,movermthemnext mtenmyears,mrisingmglobalmunemployment mwillmcau
semsocietymtomreducemitsmexpectationsmformcorporationsmtomact mwithmsocialmresponsibility.
mFALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mMedium
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
7. Themtextbookmexplicitlymsuggest morganizationsmshould mwait mformissuesmtomsurfacemfrommamsoc
ialmresponsibilitymperspectivembeforemacting.
FALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mEasy
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
2-2
mynursytest.store
, DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Service 7th Ed
m m m m m m m m m m m m
ition Futrell m
Chapterm02 m-
mEthicsmFirst…Then mCustomermRelationships
8. Socialmresponsibilitymismdefined masmbusiness'mobligationmtommaximizemitsmnegativemimpact ma
nd mminimizemitsmpositivemimpact monmsociety.
FALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mEasy
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
01 mManagement'smSocialmResponsibilities
9. Legalmand methicalmresponsibilitiesmaremsynonymous.
FALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mMedium
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
10. Simplymput,methicalmbehaviourmrefersmtomtreatingmothersmfairly.
TRUE
Accessibility: mKeyboard mNavigationm Diffi
culty: mEasy
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
11. CompanymABCmltd mhasmanmoutstandingmloanmwithmamlargemCanadianmBank.mBased monmt
hismscenario,mthemCanadianmBankmismonemof mABC'smstakeholders.
TRUE
Accessibility: mKeyboard mNavigationm Diffi
culty: mEasy
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
02 mOrganizationalmStakeholders
2-3
mynursytest.store
m m m m m m m m m m m m
ition Futrell m
Chapterm02 m-
mEthicsmFirst…Then mCustomermRelationships
Chapter 02
m
mEthics First…Then Customer Relationship
m m m
s
Truem/mFalsemQuestions
1. Themnotionmof mcorporatemsocialmresponsibilitymismeasymtomunderstand.
FALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mEasy
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
01 mManagement'smSocialmResponsibilities
2. Companiesmmust mbemablemtomfulfillmtheirmeconomicmresponsibilitiesmbeforemfocusingmonmth
eirmdiscretionarymresponsibilities.
TRUE
Accessibility: mKeyboard mNavigationm Diffi
culty: mMedium
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
3. Companiesmaremonlymresponsiblemformmakingmprofit mtomkeepmtheirmbusinessesm inmoperation.
FALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mEasy
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
2-1
mynursytest.store
,DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Service 7th Ed
m m m m m m m m m m m m
ition Futrell m
Chapterm02 m-
mEthicsmFirst…Then mCustomermRelationships
4. Stakeholdermismamtermmused mtomdescribemgroupsminsidemthemorganizationmwhomhavemamstake
minmitsmperformance,mwhilemstockholdermismamtermmused mtomdescribemgroupsmoutsidemthemfirmm
whomhavemanminterest minmitsmperformance.
FALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mMedium
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
02 mOrganizationalmStakeholders
5. Businessesmwantingmtomgeneratemprofitsmand mthemnotionmof mservingmsocietymaremnot mmutua
llymexclusive.
TRUE
Accessibility: mKeyboard mNavigationm Diffi
culty: mHard
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
6. Accordingmtomthemtext,movermthemnext mtenmyears,mrisingmglobalmunemployment mwillmcau
semsocietymtomreducemitsmexpectationsmformcorporationsmtomact mwithmsocialmresponsibility.
mFALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mMedium
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
7. Themtextbookmexplicitlymsuggest morganizationsmshould mwait mformissuesmtomsurfacemfrommamsoc
ialmresponsibilitymperspectivembeforemacting.
FALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mEasy
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
2-2
mynursytest.store
, DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Service 7th Ed
m m m m m m m m m m m m
ition Futrell m
Chapterm02 m-
mEthicsmFirst…Then mCustomermRelationships
8. Socialmresponsibilitymismdefined masmbusiness'mobligationmtommaximizemitsmnegativemimpact ma
nd mminimizemitsmpositivemimpact monmsociety.
FALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mEasy
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
01 mManagement'smSocialmResponsibilities
9. Legalmand methicalmresponsibilitiesmaremsynonymous.
FALSE
Accessibility: mKeyboard mNavigationm Diffi
culty: mMedium
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
10. Simplymput,methicalmbehaviourmrefersmtomtreatingmothersmfairly.
TRUE
Accessibility: mKeyboard mNavigationm Diffi
culty: mEasy
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
03 mAn mOrganization'smMain mResponsibilities
11. CompanymABCmltd mhasmanmoutstandingmloanmwithmamlargemCanadianmBank.mBased monmt
hismscenario,mthemCanadianmBankmismonemof mABC'smstakeholders.
TRUE
Accessibility: mKeyboard mNavigationm Diffi
culty: mEasy
Learning mObjective: m02-
01 mDescribemmanagement'smsocialmresponsibilities. m Topic: m02-
02 mOrganizationalmStakeholders
2-3
mynursytest.store
