Structured Systems Analysis and Design
(ICT2621) - Chapter 12 UPDATED ACTUAL
Questions and CORRECT Answers
Help desk / Service desk - CORRECT ANSWER - A centralized resource staffed by IT
professionals who provide users with the support they need to do their jobs
Operational costs - CORRECT ANSWER - Includes items such as supplies, equipment
rental and software leases
Maintenance expenses - CORRECT ANSWER - Spending to support maintenance
activities such as changing programs, procedures, documentation to ensure correct system
performance, adapting the system to changing requirements and making the system operate more
efficiently
Corrective Maintenance - CORRECT ANSWER - Diagnoses and corrects errors in an
operational system
Adaptive Maintenance - CORRECT ANSWER - Adds enhancements to an operational
system and makes the system easier to use
Perfective maintenance - CORRECT ANSWER - Changing an operational system to make
it more efficient, reliable or maintainable
Preventative Maintenance - CORRECT ANSWER - To avoid problems, analysis of areas
where trouble is likely to occur is performed
System administrator - CORRECT ANSWER - Manages computer and network systems
Configuration management - CORRECT ANSWER - Sometimes referred to as change
control, is a process for controlling changes in system requirements during software development
(ICT2621) - Chapter 12 UPDATED ACTUAL
Questions and CORRECT Answers
Help desk / Service desk - CORRECT ANSWER - A centralized resource staffed by IT
professionals who provide users with the support they need to do their jobs
Operational costs - CORRECT ANSWER - Includes items such as supplies, equipment
rental and software leases
Maintenance expenses - CORRECT ANSWER - Spending to support maintenance
activities such as changing programs, procedures, documentation to ensure correct system
performance, adapting the system to changing requirements and making the system operate more
efficiently
Corrective Maintenance - CORRECT ANSWER - Diagnoses and corrects errors in an
operational system
Adaptive Maintenance - CORRECT ANSWER - Adds enhancements to an operational
system and makes the system easier to use
Perfective maintenance - CORRECT ANSWER - Changing an operational system to make
it more efficient, reliable or maintainable
Preventative Maintenance - CORRECT ANSWER - To avoid problems, analysis of areas
where trouble is likely to occur is performed
System administrator - CORRECT ANSWER - Manages computer and network systems
Configuration management - CORRECT ANSWER - Sometimes referred to as change
control, is a process for controlling changes in system requirements during software development
