MN155 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
organisational behaviour
A field of study that investigates the impact that individuals, groups, and structure have
on behaviour within organisation
manager
someone who gets things done in organisations (planning, organising, leading,
controlling)
2- diversity
recognising difference "intersectionality" - that we all have multiple overlapping identities
impacted
diversity management
makes everyone more aware of and sensitive to the needs and differences of others
perception
process by which individuals organise and interpret their sensory impressions in order
to give meaning to their environment. peoples behaviours are based on their perception
of reality (not reality itself)
bottoms up (shot shot) + top down (put in bum)
BOTTOM UP= sensory input + selective attention
TOP DOWN= perceptual organisation + interpretation + behavioural response
2- attribution
, the process of perceiving causes of behaviour + outcomes
equality vs equity
providing everyone with same resources, support and opportunities. no difference in
treatment
equity= promotes fairness by taking into account circumstances. providing appropriate
resources
3- groups vs teams
GROUPS= interact with each other, psychologically aware of others, perceive
themselves as a group
TEAMS= complementary skills, committed to common mission, mutually accountable
role conflict
someone experiences conflicting demands or expectations between different roles they
hold
implications for managers (groups vs teams)
-groups can dramatically affect individual behaviour in organisations pos or neg
-to decrease deviant workplace activities ensure group norms don't support anti-social
-to increase employee satisfaction/ ensure people perceive their job roles accurately
developing a group (Find something Norma plays alone)
FORMING= group members come together and decide groups purpose
STORMING= conflicts arise, members assert leadership
NORMING= conflict resolved. establish clear roles + buil trust
COMPLETE SOLUTIONS VERIFIED
organisational behaviour
A field of study that investigates the impact that individuals, groups, and structure have
on behaviour within organisation
manager
someone who gets things done in organisations (planning, organising, leading,
controlling)
2- diversity
recognising difference "intersectionality" - that we all have multiple overlapping identities
impacted
diversity management
makes everyone more aware of and sensitive to the needs and differences of others
perception
process by which individuals organise and interpret their sensory impressions in order
to give meaning to their environment. peoples behaviours are based on their perception
of reality (not reality itself)
bottoms up (shot shot) + top down (put in bum)
BOTTOM UP= sensory input + selective attention
TOP DOWN= perceptual organisation + interpretation + behavioural response
2- attribution
, the process of perceiving causes of behaviour + outcomes
equality vs equity
providing everyone with same resources, support and opportunities. no difference in
treatment
equity= promotes fairness by taking into account circumstances. providing appropriate
resources
3- groups vs teams
GROUPS= interact with each other, psychologically aware of others, perceive
themselves as a group
TEAMS= complementary skills, committed to common mission, mutually accountable
role conflict
someone experiences conflicting demands or expectations between different roles they
hold
implications for managers (groups vs teams)
-groups can dramatically affect individual behaviour in organisations pos or neg
-to decrease deviant workplace activities ensure group norms don't support anti-social
-to increase employee satisfaction/ ensure people perceive their job roles accurately
developing a group (Find something Norma plays alone)
FORMING= group members come together and decide groups purpose
STORMING= conflicts arise, members assert leadership
NORMING= conflict resolved. establish clear roles + buil trust
