ANSWERS WITH COMPLETE SOLUTIONS GRADED A++
Formal communication
The exchange of official communication between individuals
Can be used to communicate rules and regulations
Non-Formal communication
un-official communication
Can be used to communicate where emotions might be involved
Effective communication from most to least effective
1. Face to Face
2. Video conferencing
3. Telephone
4. 2-way radio
5. Written, addressed documents
6. Unaddressed documents
Types/direction of communication
Upward
downward
lateral
external
Upward communication