MN155 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS GRADED A++
Definition of Perception and Attribution
5 stage model of perception
What are cognitive biases?
fundamental attribution error
the tendency for observers, when analyzing others' behavior, to underestimate the
impact of the situation and to overestimate the impact of personal disposition
self-serving bias
the tendency for people to take personal credit for success but blame failure on external
factors
availability heuristic
making a decision based on the answer that most easily comes to mind
halo-effect bias
Bias that occurs when an interviewer bases a positive assessment on a single
characteristic and allows it to overshadow other, negative characteristics.
Definition of personality
an individual's unique and relatively consistent patterns of thinking, feeling, and
behaving
Why are personality tests unreliable?
What is charisma?
, How to improve charisma verbally and non verbally?
Transactional Leadership Style
Leader places emphasis on procedures, contingent rewards, work outcomes, and short
term tasks, by taking control of employees and ensuring they are in compliance.
Transfomational Leadership
leadership that, enabled by a leader's vision and inspiration, exerts significant influence
Situational Leadership Theory
a contingency theory that focuses on followers' readiness
social desirability bias
the tendency to respond to questions in a socially desirable manner
Maslow Hierarchy of Needs Theory
proposes that people are motivated by five levels of needs: (1) physiological, (2) safety,
(3) love, (4) esteem, and (5) self-actualization
Alderfer ERG Needs Theory
3 fundamental needs, all have varying degrees:
-existence
-relatedness
-growth
E & R are less motivating as they are met, G more motivating!
Content Theories of Motivation
based on the idea that an employee's needs influence his or her motivation
Process Theories of Motivation
COMPLETE SOLUTIONS GRADED A++
Definition of Perception and Attribution
5 stage model of perception
What are cognitive biases?
fundamental attribution error
the tendency for observers, when analyzing others' behavior, to underestimate the
impact of the situation and to overestimate the impact of personal disposition
self-serving bias
the tendency for people to take personal credit for success but blame failure on external
factors
availability heuristic
making a decision based on the answer that most easily comes to mind
halo-effect bias
Bias that occurs when an interviewer bases a positive assessment on a single
characteristic and allows it to overshadow other, negative characteristics.
Definition of personality
an individual's unique and relatively consistent patterns of thinking, feeling, and
behaving
Why are personality tests unreliable?
What is charisma?
, How to improve charisma verbally and non verbally?
Transactional Leadership Style
Leader places emphasis on procedures, contingent rewards, work outcomes, and short
term tasks, by taking control of employees and ensuring they are in compliance.
Transfomational Leadership
leadership that, enabled by a leader's vision and inspiration, exerts significant influence
Situational Leadership Theory
a contingency theory that focuses on followers' readiness
social desirability bias
the tendency to respond to questions in a socially desirable manner
Maslow Hierarchy of Needs Theory
proposes that people are motivated by five levels of needs: (1) physiological, (2) safety,
(3) love, (4) esteem, and (5) self-actualization
Alderfer ERG Needs Theory
3 fundamental needs, all have varying degrees:
-existence
-relatedness
-growth
E & R are less motivating as they are met, G more motivating!
Content Theories of Motivation
based on the idea that an employee's needs influence his or her motivation
Process Theories of Motivation
