Test Bank for Bcom, Business Communication 6th Student Edition by Lehman Dufrene.pdf

,Chapter l1—Establishing la lFramework lfor lBusinesslCommunication

TRUE/FALSE

1. People lcommunicate lto lsatisfy lneedslin lboth ltheirlwork llivesland lprivate llives.

ANS:l T PTS:l l 1 DIF: Difficulty:lEasy
REF:l p.l3 OBJ:l LO:l1-1
NAT:l BUSPROG:lCommunication lSTA:l DISC:lPurpose
KEY:l Bloom's:lComprehension

2. Almajorlpurposelin lcommunication lislto lhelp lpeoplelfeellgood laboutlthemselvesland ltheirlfriends,lgrou
ps,land lorganizations.

ANS:l T PTS:l l 1 DIF: Difficulty:lEasy
REF:l p.l3 OBJ:l LO:l1-1
NAT:l BUSPROG:lCommunication lSTA:l DISC:lPurpose
KEY:l Bloom's:lComprehension

3. Threelbasiclpurpose lof lcommunication larelto lfeel,lsense,land linfluence.

ANS:l F PTS:l l 1 DIF: Difficulty:lEasy
REF:l p.l3 OBJ:l LO:l1-1
NAT:l BUSPROG:lCommunication lSTA:l DISC:lPurpose
KEY:l Bloom's:lComprehension

4. If lthelsenderluseslwordslthelreceiverldoeslnotlunderstand,lthelreceiverlwilllhaveldifficultylencodinglthel
message.

ANS:l F PTS:l l 1 DIF: Difficulty:lEasy
REF:l p.l4 OBJ:l LO:l1-2
NAT:l BUSPROG:lCommunicationlSTA:l DISC:lAudience
KEY:l Bloom's:lComprehension

5. Thelsender’slprimary lobjectivelisltoldecodelthelmessagelso lthatlthelmessagelreceivedlislaslcloselaslpossi
blelto lthelmessage lthatlislsent.

ANS:l F PTS:l l 1 DIF: Difficulty:lEasy
REF:l p.l4 OBJ:l LO:l1-2
NAT:l BUSPROG:lCommunicationlSTA:l DISC:lAudience
KEY:l Bloom's:lComprehension

6. Whilelthelsenderloflalmessagelislresponsiblelforleffectivelencodingland lthelreceiverlforleffectiveldeco
ding,lboth lhave lresponsibility lforladdressinglinterferences.

ANS:l T PTS:l l 1 DIF: Difficulty:lModerate
REF:l p.l4 OBJ:l LO:l1-2
NAT:l BUSPROG:lCommunicationlSTA:l DISC:lAudience
KEY:l Bloom's:lComprehension

7. Barriers,lorlinterferences, lto lcommunication lcan lbelcompletely lovercome lby lskilled lcommunicators.

ANS:l F PTS:l l 1 DIF: Difficulty:lModerate
REF:l p.l4 OBJ:l LO:l1-2
NAT:l BUSPROG:lReflectivelThinkinglSTA:l DISC:lAnalysis
KEY:l Bloom's:lComprehension

,8. Thel“grapevine”lislalpartloflanlorganization’slformallcommunicationlnetwork landlshouldlbelused leffe
ctively.

, ANS:l F PTS:l l 1 DIF: Difficulty:lEasy
REF:l p.l5 OBJ:l LO:l1-3
NAT:l BUSPROG:lCommunicationlSTA:l DISC:lTeamwor
k KEY:l Bloom's:lComprehension

9. In lspitelof litslpoorlreputation,lthelgrapevine lislin lreality lno lmorelorllesslaccuratelthan lotherlchannels.

ANS:l T PTS:l l 1 DIF: Difficulty:lEasy
REF:l p.l5 OBJ:l LO:l1-3
NAT:l BUSPROG:lCommunicationlSTA:l DISC:lTeamwor
k KEY:l Bloom's:lComprehension

10. Upward lcommunicationlfromllowerlorganizationalllevelsltolmanagementlinvolveslrisklsincelitlislgen
erally lfeedback lto ldownward lcommunication.

ANS:l T PTS:l l 1 DIF: Difficulty:lModerate
REF:l p.l7 OBJ:l LO:l1-3
NAT:l BUSPROG:lReflectivelThinkinglSTA:l DISC:lConseque
nces KEY:l Bloom's:lApplication

11. Stakeholderslarelinterested lpeople lonly lexternallto lan lorganization laffected lby ldecisions.

ANS:l F PTS:l l 1 DIF: Difficulty:lModerate
REF:l p.l9 OBJ:l LO:l1-4
NAT:l BUSPROG:lCommunicationlSTA:l DISC:lStakehol
ders KEY:l Bloom's:lComprehension

12. Stakeholderslarelthoselaffected lby ldecisionsland lcan lincludelpeoplelinsidelandloutsidelthelorg
anization.

ANS:l T PTS:l l 1 DIF: Difficulty:lEasy
REF:l p.l9 OBJ:l LO:l1-4
NAT:l BUSPROG:lReflectivelThinkinglSTA:l DISC:lStakehol
ders KEY:l Bloom's:lComprehension

13. When lABClCompany lmakeslallegalldecisionlthatlcomplieslwithlcontractuallagreements,lonelcan lacc
urately lassumelthatlitlislan lethicalldecision lbecause litlisllegal.

ANS:l F PTS:l 1 DIF:
Difficulty:lModeratelREF:l p.l11 OBJ:l LO:l1-4
NAT:l BUSPROG:lEthics
STA:l DISC:lEthicsland lMorals KEY:l Bloom's:lComprehension

14. Whilelalllactionslthatlarelethicallarellegal,lsomelactionslthatlarellegallmay lnotlbelethical.

ANS:l F PTS:l 1 DIF:
Difficulty:lModeratelREF:l p.l11 OBJ:l LO:l1-4
NAT:l BUSPROG:lEthics
STA:l DISC:lEthicsland lMorals KEY:l Bloom's:lComprehension

15. Employeeslshouldlsetlasideltheirlown lpersonallvaluelsystemslwhenlmakinglethicalldecisionslforltheirlcom
panies.

ANS:l F PTS:l 1 DIF:
Difficulty:lModeratelREF:l p.l11 OBJ:l LO:l1-4
NAT:l BUSPROG:lEthics
STA:l DISC:lCodes KEY:l Bloom's:lComprehension