HCM 435 Final Exam Questions Solved Correctly Latest Update 2025
Business Owner - Answers Has day-t-day responsibility for running a function or a department. An
example of a business owner might be the director of the clinical lab.
Business Sponsor - Answers The individual who holds overall accountability for the success of a project.
Implementation Team - Answers This team plans, coordinates, budgets and manages all aspects of the
new system implementation.
IT Manager - Answers The senior IT person assigned to the project. The IT manager represents the IT
department, has final IT decision-making authority, can help remove technical obstacles and obtains
buy-in from IT constituents.
Managing Change - Answers
Project Manager (PM) - Answers Provides day-to-day direction setting, conflict resolution, and
communication needed by the project team. The PM identifies needed resources, delivers project on
time, within budget and according to written specifications. The ensure risks are being managed or
resolved, and keeps the project within scope.
System Champion - Answers Someone who is well respected in the organization and sees the new
information system as necessary to the organization's achievement. of its strategic goals.
System Implementation - Answers Begins once the organization has acquired the system and continues
through the early stages following the go-live date.
Train the Trainer - Answers A method of training end-users on the new system where the vendor trains
selected members of the organization, who will in turn serve as "super users" and train employees in
other departments.
Unintended Consequences - Answers Outcomes of a system implementation that were not foreseen
during the planning and analysis phases. They are usually negative in nature.
User resistance - Answers Occurs when organizations do not have sufficient buy-in or support of the new
system.
Workflow and Process Analysis - Answers A sequence of repeatable steps that individuals perform to
complete a task.
Digital Maturity - Answers Defined according to 2 variables: 1) Digital Intensity, or how a company
invested in IT to change the way it operates and 2) Transformation Management Intensity - or the
extent of the leadership capabilities necessary to drive digital transformation of the company.
Internal Rate of Return - Answers the discount rate at which the net present value of an investment
project is zero; the rate of return of a project over its useful life
, IT project Proposal - Answers
IT Value - Answers that value which is derived by an organization through the deployment of
technology: strategic positioning, customer satisfaction, productivity, cost avoidance
Net Present Value - Answers Calculated by subtracting the initial investment costs from the future cash
flows that result from the investment.
Value Realization - Answers The value realized from a project shown over time.
Application Management - Answers
Chief Information Officer (CIO) - Answers Oversees all uses of IT and ensures the strategic alignment of
IT with business goals and objectives
Chief Information Security Officer (CISO) - Answers manages security for the organization's information
systems and information
Chief medical informatics officer (CMIO) - Answers "An emerging position, typically a physician with
medical informatics training, that provides physician leadership and direction in the deployment of
clinical applications in healthcare organizations"
Chief Technology Officer (CTO) - Answers Responsible for ensuring the throughput, speed, accuracy,
availability, and reliability of IT.
Database Administrator (DBA) - Answers A skilled IS professional who directs all activities related to an
organization's database.
Governance - Answers A structure that provides authority for decision making at every level in the
organization regarding IT investments, strategies and communication.
Centralized IT - Answers A highly structured hierarchy in which decisions are made by a few key senior
leaders .
Decentralized IT - Answers A less structured way of making IT decisions where authority is delegated to
a lower level.
Network Administrators - Answers A role in the IT department that designs, tests, and evaluates system
such as local area networks (LANs), wireless networks, the Internet, intranets, and other data
communication systems.
Operations & Tech Support - Answers Manages the IT infrastructure like the servers, networks,
operating systems, database management systems, and computer workstations.
Operations & Tech Support Subgroups - Answers Include any of the following roles: data center
management, network engineers, server engineers, database managers, IT security, Help Desk, IT/new
system deployments, IT training.
Business Owner - Answers Has day-t-day responsibility for running a function or a department. An
example of a business owner might be the director of the clinical lab.
Business Sponsor - Answers The individual who holds overall accountability for the success of a project.
Implementation Team - Answers This team plans, coordinates, budgets and manages all aspects of the
new system implementation.
IT Manager - Answers The senior IT person assigned to the project. The IT manager represents the IT
department, has final IT decision-making authority, can help remove technical obstacles and obtains
buy-in from IT constituents.
Managing Change - Answers
Project Manager (PM) - Answers Provides day-to-day direction setting, conflict resolution, and
communication needed by the project team. The PM identifies needed resources, delivers project on
time, within budget and according to written specifications. The ensure risks are being managed or
resolved, and keeps the project within scope.
System Champion - Answers Someone who is well respected in the organization and sees the new
information system as necessary to the organization's achievement. of its strategic goals.
System Implementation - Answers Begins once the organization has acquired the system and continues
through the early stages following the go-live date.
Train the Trainer - Answers A method of training end-users on the new system where the vendor trains
selected members of the organization, who will in turn serve as "super users" and train employees in
other departments.
Unintended Consequences - Answers Outcomes of a system implementation that were not foreseen
during the planning and analysis phases. They are usually negative in nature.
User resistance - Answers Occurs when organizations do not have sufficient buy-in or support of the new
system.
Workflow and Process Analysis - Answers A sequence of repeatable steps that individuals perform to
complete a task.
Digital Maturity - Answers Defined according to 2 variables: 1) Digital Intensity, or how a company
invested in IT to change the way it operates and 2) Transformation Management Intensity - or the
extent of the leadership capabilities necessary to drive digital transformation of the company.
Internal Rate of Return - Answers the discount rate at which the net present value of an investment
project is zero; the rate of return of a project over its useful life
, IT project Proposal - Answers
IT Value - Answers that value which is derived by an organization through the deployment of
technology: strategic positioning, customer satisfaction, productivity, cost avoidance
Net Present Value - Answers Calculated by subtracting the initial investment costs from the future cash
flows that result from the investment.
Value Realization - Answers The value realized from a project shown over time.
Application Management - Answers
Chief Information Officer (CIO) - Answers Oversees all uses of IT and ensures the strategic alignment of
IT with business goals and objectives
Chief Information Security Officer (CISO) - Answers manages security for the organization's information
systems and information
Chief medical informatics officer (CMIO) - Answers "An emerging position, typically a physician with
medical informatics training, that provides physician leadership and direction in the deployment of
clinical applications in healthcare organizations"
Chief Technology Officer (CTO) - Answers Responsible for ensuring the throughput, speed, accuracy,
availability, and reliability of IT.
Database Administrator (DBA) - Answers A skilled IS professional who directs all activities related to an
organization's database.
Governance - Answers A structure that provides authority for decision making at every level in the
organization regarding IT investments, strategies and communication.
Centralized IT - Answers A highly structured hierarchy in which decisions are made by a few key senior
leaders .
Decentralized IT - Answers A less structured way of making IT decisions where authority is delegated to
a lower level.
Network Administrators - Answers A role in the IT department that designs, tests, and evaluates system
such as local area networks (LANs), wireless networks, the Internet, intranets, and other data
communication systems.
Operations & Tech Support - Answers Manages the IT infrastructure like the servers, networks,
operating systems, database management systems, and computer workstations.
Operations & Tech Support Subgroups - Answers Include any of the following roles: data center
management, network engineers, server engineers, database managers, IT security, Help Desk, IT/new
system deployments, IT training.
