ServiceNow CSA Exam Verified 2025
A row represents what in the ServiceNow database - ANSWER-Record
Does a business rule run on the client side or the server side? - ANSWER-Server
How can a user display the current application scope in the banner frame? - ANSWER--
System Settings (gear icon)
-Developer tab
-Show application picker in header
How is dot-walking used when configure a notification? - ANSWER--Identify the
recipient (e.g. Users/Groups in fields)
-Populate data in the notification (e.g. ${number} or ${URI_REF})
In what order are access controls evaluated? - ANSWER-Table-level: most specifics to
most general then field-level: most specific to most general
Is a homepage captured in an update set? - ANSWER-Homepages are not
automatically included, but can be manually added
Name three ways of sharing a report with other people in the organization. - ANSWER-
Scheduled email
Export to PDF
Publish
What access does a user need to be able to import articles to a knowledge base? -
ANSWER-Can contribute
What allows fields to be populated automatically when applied? - ANSWER-Template
What appears as a simplified form to create a record in a table? - ANSWER-Record
Producer
What are the components of a Flow Designer flow? - ANSWER--Trigger
-One or more Actions
What are the different interfaces for accessing a ServiceNow Instance? - ANSWER--
Now Platform User Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
, What are the four tabs used to guide the user through creating a new report in the
report designer? - ANSWER-Data
Type
Configure
Style
What are the steps for applying an update set to an instance? - ANSWER--Retrieve
-Preview
-Commit
What are the steps for importing data using an import set? - ANSWER-Load the data
Create a transform map
Transform the data
Clean up the import table
What are the three components of a filter condition? - ANSWER--Field
-Operator
-Value
What are the three different types of context menus in a list view? - ANSWER--List
-Column
-Record
What are the three key tables in the CMBD? - ANSWER--cmdb
-cmdb_ci
-cmdb_rel_ci
What are the three main components of the Form Designer? - ANSWER--Page Header
-Field Navigator
-Form Layout
What are the tree components of the Now Platform User Interface? - ANSWER--Banner
Frame
-Application Navigator
-Content Frame
What attributes of a field can a UI Policy Action change on a form? - ANSWER--
Mandatory
-Visible/Hidden
-Read Only
What can trigger a notification? - ANSWER-Record inserted or updated
Event is fired
A script
What defines which fields appear in a list and the order of said fields? - ANSWER-View
A row represents what in the ServiceNow database - ANSWER-Record
Does a business rule run on the client side or the server side? - ANSWER-Server
How can a user display the current application scope in the banner frame? - ANSWER--
System Settings (gear icon)
-Developer tab
-Show application picker in header
How is dot-walking used when configure a notification? - ANSWER--Identify the
recipient (e.g. Users/Groups in fields)
-Populate data in the notification (e.g. ${number} or ${URI_REF})
In what order are access controls evaluated? - ANSWER-Table-level: most specifics to
most general then field-level: most specific to most general
Is a homepage captured in an update set? - ANSWER-Homepages are not
automatically included, but can be manually added
Name three ways of sharing a report with other people in the organization. - ANSWER-
Scheduled email
Export to PDF
Publish
What access does a user need to be able to import articles to a knowledge base? -
ANSWER-Can contribute
What allows fields to be populated automatically when applied? - ANSWER-Template
What appears as a simplified form to create a record in a table? - ANSWER-Record
Producer
What are the components of a Flow Designer flow? - ANSWER--Trigger
-One or more Actions
What are the different interfaces for accessing a ServiceNow Instance? - ANSWER--
Now Platform User Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
, What are the four tabs used to guide the user through creating a new report in the
report designer? - ANSWER-Data
Type
Configure
Style
What are the steps for applying an update set to an instance? - ANSWER--Retrieve
-Preview
-Commit
What are the steps for importing data using an import set? - ANSWER-Load the data
Create a transform map
Transform the data
Clean up the import table
What are the three components of a filter condition? - ANSWER--Field
-Operator
-Value
What are the three different types of context menus in a list view? - ANSWER--List
-Column
-Record
What are the three key tables in the CMBD? - ANSWER--cmdb
-cmdb_ci
-cmdb_rel_ci
What are the three main components of the Form Designer? - ANSWER--Page Header
-Field Navigator
-Form Layout
What are the tree components of the Now Platform User Interface? - ANSWER--Banner
Frame
-Application Navigator
-Content Frame
What attributes of a field can a UI Policy Action change on a form? - ANSWER--
Mandatory
-Visible/Hidden
-Read Only
What can trigger a notification? - ANSWER-Record inserted or updated
Event is fired
A script
What defines which fields appear in a list and the order of said fields? - ANSWER-View
