ServiceNow Certified System
Administrator Practice Questions and
Answers 2025 Graded A+
___ a _____ to view current data with an existing report configuration. - ANSWER-Run,
report
______ _____ are lists of related records that appear at the bottom of forms. -
ANSWER-Related lists
________ allow users to be informed of various activity occurring in the platform,
whether it directly relates to them or not. - ANSWER-Subscriptions
________________ provide the ability to define a field on an extended table differently
from the field on the parent table. - ANSWER-Dictionary overrides
1. Navigate to __[full path]__
2. Click the title of the report you want to run - ANSWER-Reports > View/Run
A cog or sprocket is generally recognized as a universal ____ menu icon. - ANSWER-
Settings
A Java-based implementation of Java-Script from Mozilla. - ANSWER-Rhino
A Schema Map Displays which of the following: (Select all that Apply)
Options are :
Incidents
Extended Tables
Task Table
Extending Tables
Workflows
Reference Table - ANSWER-Extended Tables, Extending Tables, Reference Table
Access to tables and fields are governed by Access Control.
Options are:
True / False - ANSWER-True
Administrators can _____ these aspects of a field: Reference qualifier; Dictionary
attributes; Default values; Calculations; Field dependencies; Defaults column display
values; Mandatory and read-only status. - ANSWER-override
Agreement between departments to meet service level requirements is?
Options are :
,None
SLA
OLA
UC - ANSWER-OLA
All workflows absolutely must have a beginning and an end.
Options are :
True / False - ANSWER-True
application menu has the details about the upgrades in the system.
Options are :
Upgrades
Documentation
Upgrade History - ANSWER-Upgrade History
At which location are the records saved?
Options are :
Form
List
Table
All the Above - ANSWER-Table
Banner Color can be personalized from?
Options are :
Not Possible
Themes section
Navigation Pane
Developer Section - ANSWER-Themes section
Base table for storing SLA records (NOT SLA definitions) is?
Options are :
task_sla
contract_sla
sla
sla_definition - ANSWER-task_sla
Basic Knowledge publishing workflow stages are?
Options are :
Start > Process > End
Created > Reviewed >Deployed
Draft > Review > Published > Retire
None - ANSWER-Draft > Review > Published > Retire
By default, your selected Update Set should say Default[_______] - ANSWER-Global
Can Default update sets be set to Completed?
, Options are :
No
Yes but other default update set will be created
Yes and no other default update set will be created - ANSWER-Yes but another default
update set will be created
Changing your time-zone only impacts your current session. (TRUE/FALSE?) -
ANSWER-TRUE
Clicking on the cog or sprocket icon reveals the ___ ___ menu - ANSWER-System
Settings
Default[Global] means that any configuration changes made in the instance will not be
captured in a ___ update set that you can move between instances. - ANSWER-
portable
Difference between Business Rule & Client Script?
Options are :
Business rule works on before insert, update and delete in a database & client script
works only on Submit.
Business rule works on before or after Insert, update and delete in a database & client
script works on Submit, on change, on Cell Edit & on Load.
Business Rule works on Browser side and client scripts works on Server side.
There is no difference b/w the two. - ANSWER-Business rule works on before or after
Insert, update and delete in a database & client script works on Submit, on change, on
Cell Edit & on Load.
E.g. a dictionary override _____ the _____ value of the priority field from 4 in the parent
table to 5 in the incident table - ANSWER-changes, default
E.g., for a field on the Task [task] table, a dictionary override can change the ___ value
on the Incident [incident] table with affecting the ____ value on Task [task] or Change
[change] - ANSWER-default, default
End Users can personalize the list layouts for themselves.
Options are :
True / False - ANSWER-True
ESS users have access to only self service portal.
Options are :
True / False - ANSWER-True
Example of Contextual Security
Options are :
Data Policy
Business rules
Administrator Practice Questions and
Answers 2025 Graded A+
___ a _____ to view current data with an existing report configuration. - ANSWER-Run,
report
______ _____ are lists of related records that appear at the bottom of forms. -
ANSWER-Related lists
________ allow users to be informed of various activity occurring in the platform,
whether it directly relates to them or not. - ANSWER-Subscriptions
________________ provide the ability to define a field on an extended table differently
from the field on the parent table. - ANSWER-Dictionary overrides
1. Navigate to __[full path]__
2. Click the title of the report you want to run - ANSWER-Reports > View/Run
A cog or sprocket is generally recognized as a universal ____ menu icon. - ANSWER-
Settings
A Java-based implementation of Java-Script from Mozilla. - ANSWER-Rhino
A Schema Map Displays which of the following: (Select all that Apply)
Options are :
Incidents
Extended Tables
Task Table
Extending Tables
Workflows
Reference Table - ANSWER-Extended Tables, Extending Tables, Reference Table
Access to tables and fields are governed by Access Control.
Options are:
True / False - ANSWER-True
Administrators can _____ these aspects of a field: Reference qualifier; Dictionary
attributes; Default values; Calculations; Field dependencies; Defaults column display
values; Mandatory and read-only status. - ANSWER-override
Agreement between departments to meet service level requirements is?
Options are :
,None
SLA
OLA
UC - ANSWER-OLA
All workflows absolutely must have a beginning and an end.
Options are :
True / False - ANSWER-True
application menu has the details about the upgrades in the system.
Options are :
Upgrades
Documentation
Upgrade History - ANSWER-Upgrade History
At which location are the records saved?
Options are :
Form
List
Table
All the Above - ANSWER-Table
Banner Color can be personalized from?
Options are :
Not Possible
Themes section
Navigation Pane
Developer Section - ANSWER-Themes section
Base table for storing SLA records (NOT SLA definitions) is?
Options are :
task_sla
contract_sla
sla
sla_definition - ANSWER-task_sla
Basic Knowledge publishing workflow stages are?
Options are :
Start > Process > End
Created > Reviewed >Deployed
Draft > Review > Published > Retire
None - ANSWER-Draft > Review > Published > Retire
By default, your selected Update Set should say Default[_______] - ANSWER-Global
Can Default update sets be set to Completed?
, Options are :
No
Yes but other default update set will be created
Yes and no other default update set will be created - ANSWER-Yes but another default
update set will be created
Changing your time-zone only impacts your current session. (TRUE/FALSE?) -
ANSWER-TRUE
Clicking on the cog or sprocket icon reveals the ___ ___ menu - ANSWER-System
Settings
Default[Global] means that any configuration changes made in the instance will not be
captured in a ___ update set that you can move between instances. - ANSWER-
portable
Difference between Business Rule & Client Script?
Options are :
Business rule works on before insert, update and delete in a database & client script
works only on Submit.
Business rule works on before or after Insert, update and delete in a database & client
script works on Submit, on change, on Cell Edit & on Load.
Business Rule works on Browser side and client scripts works on Server side.
There is no difference b/w the two. - ANSWER-Business rule works on before or after
Insert, update and delete in a database & client script works on Submit, on change, on
Cell Edit & on Load.
E.g. a dictionary override _____ the _____ value of the priority field from 4 in the parent
table to 5 in the incident table - ANSWER-changes, default
E.g., for a field on the Task [task] table, a dictionary override can change the ___ value
on the Incident [incident] table with affecting the ____ value on Task [task] or Change
[change] - ANSWER-default, default
End Users can personalize the list layouts for themselves.
Options are :
True / False - ANSWER-True
ESS users have access to only self service portal.
Options are :
True / False - ANSWER-True
Example of Contextual Security
Options are :
Data Policy
Business rules
