ServiceNow CSA – CMDB Questions and
Answers Graded A+
Do all Service Management process relate to an involve the CMDB? - ANSWER-Yes
How do you activate the CMDB plugin? - ANSWER-It is activated in the base install.
How is the CI Relationship Editor accessed? - ANSWER-From the Related Items
toolbar on a Configuration Item form.
Name 5 methods for populating the CMDB - ANSWER-(1) Import Sets
(2) Integrating with external CMDB's
(3) Manual Input
(4) Help the Help Desk
(5) Discovery
What 4 questions should you consider before implementing a CMDB? - ANSWER-(1)
How is data entered or imported then managed?
(2) Where is data stored?
(3) What data is necessary?
(4) When should imports or refreshes of CI data happen?
What are Configuration Items? - ANSWER-Any component that needs to be managed
in order to deliver Services. CI's typically include business services and their underlying
components, such as business applications and hardware.
Tangible or intangible devices or applications in the CMDB such as firewalls,
computers, email services, and business services.
What are the benefits of having an up-to-date CMDB? - ANSWER-Typically in business,
a high percentage of incidents are caused by failed changes.
The CMDB allows you to locate failed changes and associated incidents, facilitating
quick analysis of impact, helping reduce or eliminate downtime.
What are the two key tables in the CMDB? - ANSWER-(1) Configuration Item [cmdb_ci]
Answers Graded A+
Do all Service Management process relate to an involve the CMDB? - ANSWER-Yes
How do you activate the CMDB plugin? - ANSWER-It is activated in the base install.
How is the CI Relationship Editor accessed? - ANSWER-From the Related Items
toolbar on a Configuration Item form.
Name 5 methods for populating the CMDB - ANSWER-(1) Import Sets
(2) Integrating with external CMDB's
(3) Manual Input
(4) Help the Help Desk
(5) Discovery
What 4 questions should you consider before implementing a CMDB? - ANSWER-(1)
How is data entered or imported then managed?
(2) Where is data stored?
(3) What data is necessary?
(4) When should imports or refreshes of CI data happen?
What are Configuration Items? - ANSWER-Any component that needs to be managed
in order to deliver Services. CI's typically include business services and their underlying
components, such as business applications and hardware.
Tangible or intangible devices or applications in the CMDB such as firewalls,
computers, email services, and business services.
What are the benefits of having an up-to-date CMDB? - ANSWER-Typically in business,
a high percentage of incidents are caused by failed changes.
The CMDB allows you to locate failed changes and associated incidents, facilitating
quick analysis of impact, helping reduce or eliminate downtime.
What are the two key tables in the CMDB? - ANSWER-(1) Configuration Item [cmdb_ci]
