ServiceNow System Administrator (CSA)
Tests - April 2025 Graded A+
(Rome) What related list can you use to extend and track the different types of groups
assigned to a Configuration Item? - ANSWER-Teams
(Rome) Who has access to create, edit or delete sorting criteria in Visual Task Boards?
- ANSWER-The owner of the board
Each ServiceNow solution provides its own guided setup. When implementing IT
Service Management (ITSM), where would you navigate to update Now Platform user
interface branding, including the company logo and colours? - ANSWER-◉Guided
Setup > ITSM Guided Setup
◉System Properties > Basic Configuration UI16
How can you access the local flow variables in the Flow Designer?
As new icons in the Flow Properties - ANSWER-As data pills in the data panel
Lists provide context menus at three different levels. What are the names of those
context menus? - ANSWER-◉List column context menu
◉List fields context menu
◉List title menu
Notifications in the Now Platform occur through which of the following methods? -
ANSWER-◉Meeting Invitation
◉Email
◉SMS
Select the report visualization types that can be generated from a list of records. -
ANSWER-◉Pie Chart
◉Bar Chart
ServiceNow can import data from which of the following external data source types
when a valid transform map is available? - ANSWER-◉LDAP
◉REST
◉OIDC
The CMDB is the authoritative source of what information? - ANSWER-◉Owner
◉Support group
◉Contact
To provide added security, no user can have both of the explicit roles. What are the two
roles? - ANSWER-◉snc_external
, ◉snc_internal
Under which Report Designer tab can you define the report grouping? - ANSWER-
Configure
What actions can you do with Flow Designer? - ANSWER-◉Test a flow, subflow, or
action in the background
◉Look up and delete multiple existing records as a single action
What are the 3 types of Flow Designer triggers? - ANSWER-◉Schedule-based
◉Record-based
◉Application-based
What are the different Schema relationship types that are supported for tables? -
ANSWER-◉Referencing
◉Extending
◉Referenced by
What are the different types of Client Scripts that are supported in ServiceNow? -
ANSWER-◉OnLoad()
◉OnSubmit()
◉OnCellEdit()
◉OnChange()
What are the four access control rules that the system creates by default when a
custom table is created? - ANSWER-◉Read
◉Delete
◉Write
◉Create
What are the main sections when you are configuring email notifications? - ANSWER-
◉Who will receive
◉What it will contain
◉When to send
What are the steps for applying an update set to an instance? - ANSWER-◉Preview
◉Commit
◉Retrieve
What are the two options to define the fulfilment process for a service catalogue item? -
ANSWER-◉Workflow
◉Flow
Tests - April 2025 Graded A+
(Rome) What related list can you use to extend and track the different types of groups
assigned to a Configuration Item? - ANSWER-Teams
(Rome) Who has access to create, edit or delete sorting criteria in Visual Task Boards?
- ANSWER-The owner of the board
Each ServiceNow solution provides its own guided setup. When implementing IT
Service Management (ITSM), where would you navigate to update Now Platform user
interface branding, including the company logo and colours? - ANSWER-◉Guided
Setup > ITSM Guided Setup
◉System Properties > Basic Configuration UI16
How can you access the local flow variables in the Flow Designer?
As new icons in the Flow Properties - ANSWER-As data pills in the data panel
Lists provide context menus at three different levels. What are the names of those
context menus? - ANSWER-◉List column context menu
◉List fields context menu
◉List title menu
Notifications in the Now Platform occur through which of the following methods? -
ANSWER-◉Meeting Invitation
◉SMS
Select the report visualization types that can be generated from a list of records. -
ANSWER-◉Pie Chart
◉Bar Chart
ServiceNow can import data from which of the following external data source types
when a valid transform map is available? - ANSWER-◉LDAP
◉REST
◉OIDC
The CMDB is the authoritative source of what information? - ANSWER-◉Owner
◉Support group
◉Contact
To provide added security, no user can have both of the explicit roles. What are the two
roles? - ANSWER-◉snc_external
, ◉snc_internal
Under which Report Designer tab can you define the report grouping? - ANSWER-
Configure
What actions can you do with Flow Designer? - ANSWER-◉Test a flow, subflow, or
action in the background
◉Look up and delete multiple existing records as a single action
What are the 3 types of Flow Designer triggers? - ANSWER-◉Schedule-based
◉Record-based
◉Application-based
What are the different Schema relationship types that are supported for tables? -
ANSWER-◉Referencing
◉Extending
◉Referenced by
What are the different types of Client Scripts that are supported in ServiceNow? -
ANSWER-◉OnLoad()
◉OnSubmit()
◉OnCellEdit()
◉OnChange()
What are the four access control rules that the system creates by default when a
custom table is created? - ANSWER-◉Read
◉Delete
◉Write
◉Create
What are the main sections when you are configuring email notifications? - ANSWER-
◉Who will receive
◉What it will contain
◉When to send
What are the steps for applying an update set to an instance? - ANSWER-◉Preview
◉Commit
◉Retrieve
What are the two options to define the fulfilment process for a service catalogue item? -
ANSWER-◉Workflow
◉Flow
