ServiceNow CSA 2025 Study Guide with
Complete Solutions
<table name>.list - displays a list of records in the table
<table name>.form - displays a blank form for creating a new record in the table
<table name>.config - displays configuration details for that table, including business
rules, client scripts, ACLs, etc - ANSWER-How to navigate directly to a table?
<table>.--None-- - ANSWER-Which access control grants access to all table records?
3 components of Form Designer - ANSWER-Page Header
Field Navigator
Form Layout
30 - ANSWER-What is the maximum number of activities displayed in the history tab of
the application navigator?
Access Control - ANSWER-A security rule defined to restrict the permissions of a user
from viewing and interacting with data. It is executed when attempting to access any
ServiceNow table and may be set at the record and field level.
Access Control List (ACL) - ANSWER-Contains all of an instance's Access Control
rules. Users with the appropriate permissions can modify rules and their definitions.
Activity Stream Inline Editor - ANSWER-Enables users to contribute to actual work
within a record without opening a form interface.
admin
import_admin - ANSWER-What role is required to manage importing data?
admin or
catalog_admin - ANSWER-What role is required for managing the service catalog?
All Menu - ANSWER-List of available applications and their corresponding modules
All>Knowledge>Articles>Import Articles - ANSWER-What is the module used to import
Word documents as articles?
All>Process Automation>Flow Designer - ANSWER-How do you get to Flow Designer?
All>Reports>View/Run - ANSWER-Where do you go to create your own reports?
All>Self Service>Knowledge - ANSWER-Which module can be used by all users to view
knowledge content by category?
, All>Self-Service>Knowledge - ANSWER-Where can you find knowledge content?
All>Service Catalog>Catalog Definitions>Maintain Items - ANSWER-How do you add or
modify a service catalog item?
All>System Definition> Tables (open Table and select Show Schema Map) - ANSWER-
How do you get to the schema map?
All>System Definition>Dictionary - ANSWER-Contains the definition for each and every
table and field in the database.
All>System Settings>Notifications - ANSWER-Where can users define notification
channels and manage subscriptions?
an element used to display information that is not a field in the record. Examples:
Activity
Process
Parent breadcrumbs
Approval summarizer
CI relations - ANSWER-Formatter
Application - ANSWER-Group of modules, or pages, that provides related information
and functionality
Application Menu with the same name as the table Label (Infinity)
Module with the plural of the table label (Infinities) - ANSWER-What is created by
default when you create a new table?
Application Platform-as-a-Service (aPaaS) - ANSWER-The Now Platform is what kind
of cloud-based computing model?
Approval Publish
Approval Retire
Instant Publish
Instant Retire
Publish Knowledge
Retire Knowledge - ANSWER-What are the base workflows available for Knowledge
management?
Ask for Approval
Create Record
Delete Record
Look up Record
Wait for Condition - ANSWER-Examples of ServiceNow core Flow actions
Complete Solutions
<table name>.list - displays a list of records in the table
<table name>.form - displays a blank form for creating a new record in the table
<table name>.config - displays configuration details for that table, including business
rules, client scripts, ACLs, etc - ANSWER-How to navigate directly to a table?
<table>.--None-- - ANSWER-Which access control grants access to all table records?
3 components of Form Designer - ANSWER-Page Header
Field Navigator
Form Layout
30 - ANSWER-What is the maximum number of activities displayed in the history tab of
the application navigator?
Access Control - ANSWER-A security rule defined to restrict the permissions of a user
from viewing and interacting with data. It is executed when attempting to access any
ServiceNow table and may be set at the record and field level.
Access Control List (ACL) - ANSWER-Contains all of an instance's Access Control
rules. Users with the appropriate permissions can modify rules and their definitions.
Activity Stream Inline Editor - ANSWER-Enables users to contribute to actual work
within a record without opening a form interface.
admin
import_admin - ANSWER-What role is required to manage importing data?
admin or
catalog_admin - ANSWER-What role is required for managing the service catalog?
All Menu - ANSWER-List of available applications and their corresponding modules
All>Knowledge>Articles>Import Articles - ANSWER-What is the module used to import
Word documents as articles?
All>Process Automation>Flow Designer - ANSWER-How do you get to Flow Designer?
All>Reports>View/Run - ANSWER-Where do you go to create your own reports?
All>Self Service>Knowledge - ANSWER-Which module can be used by all users to view
knowledge content by category?
, All>Self-Service>Knowledge - ANSWER-Where can you find knowledge content?
All>Service Catalog>Catalog Definitions>Maintain Items - ANSWER-How do you add or
modify a service catalog item?
All>System Definition> Tables (open Table and select Show Schema Map) - ANSWER-
How do you get to the schema map?
All>System Definition>Dictionary - ANSWER-Contains the definition for each and every
table and field in the database.
All>System Settings>Notifications - ANSWER-Where can users define notification
channels and manage subscriptions?
an element used to display information that is not a field in the record. Examples:
Activity
Process
Parent breadcrumbs
Approval summarizer
CI relations - ANSWER-Formatter
Application - ANSWER-Group of modules, or pages, that provides related information
and functionality
Application Menu with the same name as the table Label (Infinity)
Module with the plural of the table label (Infinities) - ANSWER-What is created by
default when you create a new table?
Application Platform-as-a-Service (aPaaS) - ANSWER-The Now Platform is what kind
of cloud-based computing model?
Approval Publish
Approval Retire
Instant Publish
Instant Retire
Publish Knowledge
Retire Knowledge - ANSWER-What are the base workflows available for Knowledge
management?
Ask for Approval
Create Record
Delete Record
Look up Record
Wait for Condition - ANSWER-Examples of ServiceNow core Flow actions
