CULTURE SNCOA TEST 2 TESTED
QUESTIONS WITH REVISED
CORRECT ANSWERS ALREADY
GRADED A+
"Toxic Behavior - Negativity - CORRECT ANSWER=> A corrosive interpersonal style that has a negative
impact on individual and collective morale and
motivation
Malice: cruelty and degradation are more prevalent than kindness
Narcissism: uncaring abuse of others for personal gain"
"Toxic Behavior - Exploitation - CORRECT ANSWER=> The perception of getting ahead at the expense of
others
Inequality: tolerating toxic people, who are often highly skilled, but punishing
others
Favoritism: special treatment for a select few
Nepotism: hiring unqualified friends or family
Taking credit for other's results and accomplishments"
"Toxic Organizations - CORRECT ANSWER=> the value of "getting results" becomes the priority,
superseding core values."
"Respectful Enagement - CORRECT ANSWER=> treating each individual with dignity and fairness,
with the operational premise that you treat others in concert with the way you would like to be treated
involves behavioral norms of authenticity, affirmation,
attentive listening, transparency, open communication, trust, and mutual support.
enabling conditions and not narrowly on the toxic
individual whose ingrained behavior is reinforced by a results-rewarding system that tolerates toxicity"
"targeted feedback - CORRECT ANSWER=> performance improvement plan
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, focusing on toxic behaviors and effects on individual and collective performance. Targeted feedback
involves
identifying the problem by respectfully and nonjudgmentally describing the toxic. behavior;
implementing a sequential
process to target a resolution by clarifying the behavior as a problem; allowing response and discussion;
obtaining agreement about the problem, if possible, and brainstorming courses of action; and selecting a
course of action with goals and a timeline for regular follow-up. While most people respond positively to
feedback, toxic people are resistant,
requiring a specific plan and persistent accountability."
"How to detox and create a culture with respect - CORRECT ANSWER=> Confront Toxic Personnel and
Their Protectors
Provide Training in Respectful Engagement"
"(VIDEO) 3 Ways to Create a Work Culture that Brings Out the Best in Employees - CORRECT
ANSWER=> 1. Unblock Communication - when we feel like we are unimportant we stop caring as much;
invite people to speak up
-causing check-outs/google walkouts
2. Become Responsive
3. Aim Higher - invite people to bring whole selves to work"
"Toxic Leader - CORRECT ANSWER=> toxic leader is characerized by a patern of counterproductive,
abusive, and uncivil behaviors, including
•shaming (the exercise of humiliation, sarcasm, potshots, or mistake-pointing with the intent of
reducing another's self-worth),
•passive hostility (the use of passive-aggressive behavior with the intent of directing one's anger
inappropriately),
•team sabotage (meddling with the intent to either esablish one's personal power base or make the
team less productive),
•an apparent lack of regard and compassion
for the welfare of
subordinates, an interpersonal style that has a negative impact on organizational climate, and
• the perception that the superior is get- ting ahead at team
member expense."
"Five Step Process to determine the costs of organizational toxicity to the military - CORRECT
ANSWER=> Step 1: Determine the prevalence: likelihood that an employee will become a target
Step 2: Calculate the number of personnel who
experience toxicity.
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