1
BUSINESS STUDIES
TEST
TERM 1_2025
Grade 11
Previous papers used: IMPAQ NOV 2020 & 2021 & 2022. TEST T1_ 2021 IMPAQ, TEST T1_ 2019 IMPAQ,
TEST T1_ 2020 IMPAQ, DBE rev booklet 2024 @WCED.
Managing styles Different ways to manage a business. Different leaders use different styles
(ways). They can be strict or more lenient.
Negotiations Discussions aimed at reaching an agreement.
Political stability When the government is stable – no rioting
Repo rate The rate at which the central bank of a country lends money to commercial
banks
Interest rate A proportion of a loan that is charged as interest to the borrower. Example 10%
extra on the amount.
Insufficient skills When people don’t have the necessary skills that businesses need
Cybercrime Criminal activities carried out by means of computers or the Internet.
Bad image When a business has a bad image, it could happen due to poor service, poor
publications of poor management. This can lead to a decrease in selling of
products, because public don’t want to support the business.
International trade To do trading across the world (global)
Consumer loyalty When customers are coming back to buy from your business of keep on using
your services. They don’t support other competitors.
Acceptable Fair hiring of workers and workplace conditions
employment
practices
Non-compliance Failure to act accordance to a command/ law
Penalties Punishment for breaking the law or non-compliance of the law/acts
@Juffrou_Ansie
, 2
Skills programs Training programs to upskill workers
Nepotism The practice among those with power favouring relative or friends especially
by giving them jobs.
Organisational Framework for managers which shows the division of responsibilities and roles
structure played by each stakeholder.
Organisational Controls and influences the way in which the business is conducted
culture
Open market A market where there is no control over who may provide goods and services
or over the prices that can be charged
Physical This is an environment that is comprising of the ecological elements such as
environment natural disasters, air pollution, water pollution, deforestation, waste products
or natural resources
Institutional These are private-public partnerships which are formed between government
environment and private enterprise
STRIKES AND GO-SLOWS
Go-slow: This is also a mobilising tool and a way Strike: Occurs when workers withdraw their
to put pressure on management. Workers drag labour from a business Employees stop working
production by working at a far slower rate than for only a short period to highlight their demands
normal. to the management
COMPONENTS OF THE MICRO, MARKET & MACRO ENVIRONMENTS. (RECAP)
@Juffrou_Ansie
, 3
Reasons why businesses have more control over the micro environment/less control over market
environment and less control over macro environment
Micro environment
• Business owners and managers have a great deal of control over
the internal/micro environment of business, which covers day-to-
day decisions.
• They choose the suppliers they purchase, which employees they
hire, the products they sell, and where they sell those products.
@Juffrou_Ansie
, 4
• They use their skills and resources to create goods and services that will satisfy existing and
prospective customers.
Macro environment
• Market environment for a business includes company related
influences.
• The market environment refers to influences that have an
impact on the success in forming and keeping a sustainable
business such as competition and suppliers.
• Businesses can influence their competitors by increasing the quality of their products in relation
with competitor prices.
• The opposite can also be that suppliers’ raw materials can influence the quality of business
products.
Macro environment
• The market environment refers to the major external
and uncontrollable factors that influence an organization's
decision making.
• These factors include the
economic/demographics/legal/political/social conditions/technological changes and natural
forces.
• The above mentioned factors affect business performance and strategies.
• The external environmental conditions that affect a business are generally beyond the control of
management and change constantly.
__________________________________________________________________
Ways in which businesses can be involved in the macro
environment.
• Influencing suppliers by signing long term contracts.
• Creating new uses for a product by finding new customers.
• Influencing regulators through lobbying and bargaining.
• Initiating bargaining sessions between management and unions.
• Influencing its owners using information contained in annual reports.
• Negotiating strategic alliance agreement through contractual processes.
• Knowing government regulations and operating within them.
• Keeping up with new technologies to improve production and marketing.
Benefits/advantages of involvement in macro environment
• The business can more accurately predict future events, threats and opportunities that may arise
• The business can contribute to a healthier, more skilled and productive workforce
@Juffrou_Ansie
BUSINESS STUDIES
TEST
TERM 1_2025
Grade 11
Previous papers used: IMPAQ NOV 2020 & 2021 & 2022. TEST T1_ 2021 IMPAQ, TEST T1_ 2019 IMPAQ,
TEST T1_ 2020 IMPAQ, DBE rev booklet 2024 @WCED.
Managing styles Different ways to manage a business. Different leaders use different styles
(ways). They can be strict or more lenient.
Negotiations Discussions aimed at reaching an agreement.
Political stability When the government is stable – no rioting
Repo rate The rate at which the central bank of a country lends money to commercial
banks
Interest rate A proportion of a loan that is charged as interest to the borrower. Example 10%
extra on the amount.
Insufficient skills When people don’t have the necessary skills that businesses need
Cybercrime Criminal activities carried out by means of computers or the Internet.
Bad image When a business has a bad image, it could happen due to poor service, poor
publications of poor management. This can lead to a decrease in selling of
products, because public don’t want to support the business.
International trade To do trading across the world (global)
Consumer loyalty When customers are coming back to buy from your business of keep on using
your services. They don’t support other competitors.
Acceptable Fair hiring of workers and workplace conditions
employment
practices
Non-compliance Failure to act accordance to a command/ law
Penalties Punishment for breaking the law or non-compliance of the law/acts
@Juffrou_Ansie
, 2
Skills programs Training programs to upskill workers
Nepotism The practice among those with power favouring relative or friends especially
by giving them jobs.
Organisational Framework for managers which shows the division of responsibilities and roles
structure played by each stakeholder.
Organisational Controls and influences the way in which the business is conducted
culture
Open market A market where there is no control over who may provide goods and services
or over the prices that can be charged
Physical This is an environment that is comprising of the ecological elements such as
environment natural disasters, air pollution, water pollution, deforestation, waste products
or natural resources
Institutional These are private-public partnerships which are formed between government
environment and private enterprise
STRIKES AND GO-SLOWS
Go-slow: This is also a mobilising tool and a way Strike: Occurs when workers withdraw their
to put pressure on management. Workers drag labour from a business Employees stop working
production by working at a far slower rate than for only a short period to highlight their demands
normal. to the management
COMPONENTS OF THE MICRO, MARKET & MACRO ENVIRONMENTS. (RECAP)
@Juffrou_Ansie
, 3
Reasons why businesses have more control over the micro environment/less control over market
environment and less control over macro environment
Micro environment
• Business owners and managers have a great deal of control over
the internal/micro environment of business, which covers day-to-
day decisions.
• They choose the suppliers they purchase, which employees they
hire, the products they sell, and where they sell those products.
@Juffrou_Ansie
, 4
• They use their skills and resources to create goods and services that will satisfy existing and
prospective customers.
Macro environment
• Market environment for a business includes company related
influences.
• The market environment refers to influences that have an
impact on the success in forming and keeping a sustainable
business such as competition and suppliers.
• Businesses can influence their competitors by increasing the quality of their products in relation
with competitor prices.
• The opposite can also be that suppliers’ raw materials can influence the quality of business
products.
Macro environment
• The market environment refers to the major external
and uncontrollable factors that influence an organization's
decision making.
• These factors include the
economic/demographics/legal/political/social conditions/technological changes and natural
forces.
• The above mentioned factors affect business performance and strategies.
• The external environmental conditions that affect a business are generally beyond the control of
management and change constantly.
__________________________________________________________________
Ways in which businesses can be involved in the macro
environment.
• Influencing suppliers by signing long term contracts.
• Creating new uses for a product by finding new customers.
• Influencing regulators through lobbying and bargaining.
• Initiating bargaining sessions between management and unions.
• Influencing its owners using information contained in annual reports.
• Negotiating strategic alliance agreement through contractual processes.
• Knowing government regulations and operating within them.
• Keeping up with new technologies to improve production and marketing.
Benefits/advantages of involvement in macro environment
• The business can more accurately predict future events, threats and opportunities that may arise
• The business can contribute to a healthier, more skilled and productive workforce
@Juffrou_Ansie
