Pageb1
TEST BANK FOR LEADING AND MANAGING INNURSIN
B B B B B B B
G 7TH EDITION BY YODER WISE (CHAPTERS 1-
B B B B B B B
30) COMPLETE. B
bbbbbbbbbbbbbbbbbbbbbbbbb Chapterb01:bLeading,bManaging,bandbFollowing
Yoder-Wise: Leading and Managing in Nursing, 7th Edition
b b b b b b b
MULTIPLEbCHOICE
1. Abnursebmanagerbofbab20-
bedbmedicalbunitbfindsbthatb80%bofbthebpatientsbarebolderbadults.bShebisbaskedbtobassessbandba
daptbthebunitbtobbetterbmeetbthebuniquebneedsbofbthebolderbadultbpatient.bUsingbcomplexitybp
rinciples,bwhatbwouldbbebthebbestbapproachbtobtakebforbimplementationbofbthisbchange?
a. Leveragebthebhierarchicalbmanagementbpositionbtobgetbunitbstaffbinvolvedbi
nbassessmentbandbplanning.
b. Engagebinvolvedbstaffbatballblevelsbinbthebdecision-makingbprocess.
c. Focusbthebassessmentbonbthebunitbandbomitbthebhospitalbandbcommuni
tybenvironment.
d. Hirebabgeriatricbspecialistbtoboverseebandbcontrolbthebproject.
ANS:b B
Complexitybtheorybsuggestsbthatbsystemsbinteractbandbadaptbandbthatbdecisionbmakingboccursbt
hroughoutbthebsystems,basbopposedbtobbeingbheldbinbabhierarchy.bInbcomplexitybtheory,beverybv
oicebcounts,bandbtherefore,ballblevelsbofbstaffbwouldbbebinvolvedbinbdecisionbmaking.
TOP:b AONEbcompetency:bCommunicationbandbRelationship-Building
2. Abunitbmanagerbofbab25-
bedbmedical/surgicalbareabreceivesbabphonebcallbfrombabnursebwhobhasbcalledbinbsickbfivebtime
sbinbthebpastbmonth.bHebtellsbN
the bmanagerbthatbhebverybmuchbwantsbtobcomebtobworkbwhenbs
bRbIbGbB.CbM
cheduledbbutbmustboftenbcarebforbhisbwife,bwhobisbundergoingbtreatment
forbbreastbcancer.bAccordingbtoUMaS N’sbTneedbhiO
slow erarchybtheory,bwhatbwouldbbebthebbest
approachbtobsatisfyingbthebneedsbofbthisbnurse,botherbstaff,bandbpatients?
a. Linebupbagencybnursesbwhobcanbbebcalledbinbtobworkbonbshortbnotice.
b. Placebthebnursebonbunpaidbleavebforbthebremainderbofbhisbwife’sbtreatment.
c. Sympathizebwithbthebnurse’sbdilemmabandbletbthebchargebnursebknowbthatbthisbnurse
maybbebcallingbinbfrequentlybinbthebfuture.
, Pageb2
d. Workbwithbthebnurse,bstaffingboffice,bandbotherbnursesbtobarrangebhisbscheduled
daysboffbaroundbhisbwife’sbtreatments.
ANS:b D
Placingbthebnursebonbunpaidbleavebmaybthreatenbthebnurse’sbcapacitybtobmeetbphysiologicbneedsba
ndbdemotivatebthebnurse.bUnsatisfactorybcoveragebofbshiftsbonbshortbnoticebcouldbaffectbpatientbc
arebandbthreatenbthebneedsbofbstaffbtobfeelbcompetent.bArrangingbthebschedulebaround
thebwife’sbneedsbmeetsbthebneedsbofbthebstaffbandbofbpatientsbwhilebsatisfyingbthebnurse’sbneed
forbaffiliation.
TOP:b AONEbcompetency:bCommunicationbandbRelationship-Building
3. Abgrievancebbroughtbbybabstaffbnursebagainstbthebunitbmanagerbrequiresbmediation.bAtbthebfirs
tbmediationbsession,bthebstaffbnursebrepeatedlybcallsbthebunitbmanager’sbactionsbunfair,bandbth
ebunitbmanagerbcontinuesbtobreiteratebthebreasonsbforbthebactions.bWhatbwouldbbebthebbestbc
oursebofbactionbatbthisbtime?
a. Sendbthebtwobdisputantsbawaybtobreachbtheirbownbresolution.
b. Involvebanotherbstaffbnursebinbthebdiscussionbforbclaritybissues.
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, LeadingbandbManagingbinbNursingb7thbEditionbYoder-WisebTestbBank
lOMoAR cPSD| 11881637
c. Askbeachbpartybtobexaminebtheirbownbmotivesbandbissuesbinbthebconflict.
d. Continuebtoblistenbasbthebpartiesbrepeatbtheirbthoughtsbandbfeelingsbaboutbt
hebconflict.
ANS:b C
Forbresolutionbofbconflict,bonebshouldbaddressbthebinterestsbandbinvolvementbofbparticipantsbinbt
hebconflictbbybexaminingbthebrealbissuesbofballbparties.
TOP:b AONEbcompetency:bCommunicationbandbRelationship-Building
4. Atbabsecondbnegotiationbsession,bthebunitbmanagerbandbstaffbnursebarebunablebtobreac
hbabresolution.bWhatbisbthebappropriatebnextbstep?
a. Arrangebanotherbmeetingbinbabweek’sbtimebsobasbtoballowbabcooling-offbperiod.
b. Elevatebthebnextbnegationbsessionbtobthebnextbmanager,boneblevelbabove.
c. Insistbthatbparticipantsbcontinuebtobtalkbuntilbabresolutionbhasbbeenbreached.
d. Backbthebunitbmanager’sbactionsbandbendbthebdispute.
ANS:b B
Partbofbleadershipbisbunderstandingbconflictbresolutionbandbabilitybtobnegotiatebandbmanagebforbr
esolutionbofbissuesbandbconcerns.bThisbsituationbhasbfailedbabsecondbnegotiationbsession,belevati
onbtobabmanagerbwithbadditionalbtrainingbtobfacilitatebconflictbresolutionbisbimportantbatbthisbpoi
nt.
TOP:b AONEbcompetency:bCommunicationbandbRelationship-Building
5. ThebmanagerbofbabsurgicalbareabhasbabvisionbforbthebfuturebthatbrequiresbthebadditionbofbRNbas
sistantsborbunlicensedbpersonsbtobfeed,bbathe,bandbambulatebpatients.bThebRNsbonbthebstaffbh
avebalwaysbpracticedbinbabprN RrybSbnI
imaU ursiG
bNbT
ng-B
de.
liC OMsystembandbarebverybresistantbtobthisbidea.
very
Whatbwouldbbebthebbestbinitialbstrategybforbimplementationbofbthisbchange?
a. ExploringbthebvaluesbandbfeelingsbofbthebRNbgroupbinbrelationshipbtobthisbchange
b. LeavingbthebRNsbalonebforbabtimebsobtheybcanbthinkbaboutbthebchangebbeforebitbi
sbimplemented
c. Droppingbthebideabandbtryingbforbthebchangebinbabyearborbsobwhenbsomebofbth
ebpresentbRNsbhavebretired
d. HiringbthebassistantsbandballowingbthebRNsbtobseebwhatbgoodbadditionsbtheybare
ANS:b A
Influencingbothersbrequiresbemotionalbintelligencebinbdomainsbsuchbasbempathy,bhandlingbrelati
onships,bdeepeningbself-
awarenessbinbselfbandbothers,bmotivatingbothers,bandbmanagingbemotions.bMotivatingbothersbrec
ognizesbthatbvaluesbarebpowerfulbforcesbthatbinfluencebacceptancebofbchange.bLeavingbthebRNsba
lonebforbabperiodbofbtimebbeforebimplementationbdoesbnotbprovidebopportunitybtobexplorebdiffere
ntbperspectivesbandbvalues.bAvoidingbdiscussionbuntilbthebteambchangesbmaybnotbpromotebadopti
onbofbthebchangebuntilbtherebisbopportunitybtobexplorebperspectivesbandbvaluesbrelatedbtobthebcha
nge.bHiringbofbthebassistantsbdemonstratesblackbofbempathybforbthebperspectivesbofbthebRNbstaff.
TOP:b AONEbcompetency:bKnowledgebofbthebHealthbCarebEnvironment
, LeadingbandbManagingbinbNursingb7thbEditionbYoder-WisebTestbBank
lOMoAR cPSD| 11881637
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y:dLbeyc:tm
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TEST BANK FOR LEADING AND MANAGING INNURSIN
B B B B B B B
G 7TH EDITION BY YODER WISE (CHAPTERS 1-
B B B B B B B
30) COMPLETE. B
bbbbbbbbbbbbbbbbbbbbbbbbb Chapterb01:bLeading,bManaging,bandbFollowing
Yoder-Wise: Leading and Managing in Nursing, 7th Edition
b b b b b b b
MULTIPLEbCHOICE
1. Abnursebmanagerbofbab20-
bedbmedicalbunitbfindsbthatb80%bofbthebpatientsbarebolderbadults.bShebisbaskedbtobassessbandba
daptbthebunitbtobbetterbmeetbthebuniquebneedsbofbthebolderbadultbpatient.bUsingbcomplexitybp
rinciples,bwhatbwouldbbebthebbestbapproachbtobtakebforbimplementationbofbthisbchange?
a. Leveragebthebhierarchicalbmanagementbpositionbtobgetbunitbstaffbinvolvedbi
nbassessmentbandbplanning.
b. Engagebinvolvedbstaffbatballblevelsbinbthebdecision-makingbprocess.
c. Focusbthebassessmentbonbthebunitbandbomitbthebhospitalbandbcommuni
tybenvironment.
d. Hirebabgeriatricbspecialistbtoboverseebandbcontrolbthebproject.
ANS:b B
Complexitybtheorybsuggestsbthatbsystemsbinteractbandbadaptbandbthatbdecisionbmakingboccursbt
hroughoutbthebsystems,basbopposedbtobbeingbheldbinbabhierarchy.bInbcomplexitybtheory,beverybv
oicebcounts,bandbtherefore,ballblevelsbofbstaffbwouldbbebinvolvedbinbdecisionbmaking.
TOP:b AONEbcompetency:bCommunicationbandbRelationship-Building
2. Abunitbmanagerbofbab25-
bedbmedical/surgicalbareabreceivesbabphonebcallbfrombabnursebwhobhasbcalledbinbsickbfivebtime
sbinbthebpastbmonth.bHebtellsbN
the bmanagerbthatbhebverybmuchbwantsbtobcomebtobworkbwhenbs
bRbIbGbB.CbM
cheduledbbutbmustboftenbcarebforbhisbwife,bwhobisbundergoingbtreatment
forbbreastbcancer.bAccordingbtoUMaS N’sbTneedbhiO
slow erarchybtheory,bwhatbwouldbbebthebbest
approachbtobsatisfyingbthebneedsbofbthisbnurse,botherbstaff,bandbpatients?
a. Linebupbagencybnursesbwhobcanbbebcalledbinbtobworkbonbshortbnotice.
b. Placebthebnursebonbunpaidbleavebforbthebremainderbofbhisbwife’sbtreatment.
c. Sympathizebwithbthebnurse’sbdilemmabandbletbthebchargebnursebknowbthatbthisbnurse
maybbebcallingbinbfrequentlybinbthebfuture.
, Pageb2
d. Workbwithbthebnurse,bstaffingboffice,bandbotherbnursesbtobarrangebhisbscheduled
daysboffbaroundbhisbwife’sbtreatments.
ANS:b D
Placingbthebnursebonbunpaidbleavebmaybthreatenbthebnurse’sbcapacitybtobmeetbphysiologicbneedsba
ndbdemotivatebthebnurse.bUnsatisfactorybcoveragebofbshiftsbonbshortbnoticebcouldbaffectbpatientbc
arebandbthreatenbthebneedsbofbstaffbtobfeelbcompetent.bArrangingbthebschedulebaround
thebwife’sbneedsbmeetsbthebneedsbofbthebstaffbandbofbpatientsbwhilebsatisfyingbthebnurse’sbneed
forbaffiliation.
TOP:b AONEbcompetency:bCommunicationbandbRelationship-Building
3. Abgrievancebbroughtbbybabstaffbnursebagainstbthebunitbmanagerbrequiresbmediation.bAtbthebfirs
tbmediationbsession,bthebstaffbnursebrepeatedlybcallsbthebunitbmanager’sbactionsbunfair,bandbth
ebunitbmanagerbcontinuesbtobreiteratebthebreasonsbforbthebactions.bWhatbwouldbbebthebbestbc
oursebofbactionbatbthisbtime?
a. Sendbthebtwobdisputantsbawaybtobreachbtheirbownbresolution.
b. Involvebanotherbstaffbnursebinbthebdiscussionbforbclaritybissues.
NURSINGTB.COM
, LeadingbandbManagingbinbNursingb7thbEditionbYoder-WisebTestbBank
lOMoAR cPSD| 11881637
c. Askbeachbpartybtobexaminebtheirbownbmotivesbandbissuesbinbthebconflict.
d. Continuebtoblistenbasbthebpartiesbrepeatbtheirbthoughtsbandbfeelingsbaboutbt
hebconflict.
ANS:b C
Forbresolutionbofbconflict,bonebshouldbaddressbthebinterestsbandbinvolvementbofbparticipantsbinbt
hebconflictbbybexaminingbthebrealbissuesbofballbparties.
TOP:b AONEbcompetency:bCommunicationbandbRelationship-Building
4. Atbabsecondbnegotiationbsession,bthebunitbmanagerbandbstaffbnursebarebunablebtobreac
hbabresolution.bWhatbisbthebappropriatebnextbstep?
a. Arrangebanotherbmeetingbinbabweek’sbtimebsobasbtoballowbabcooling-offbperiod.
b. Elevatebthebnextbnegationbsessionbtobthebnextbmanager,boneblevelbabove.
c. Insistbthatbparticipantsbcontinuebtobtalkbuntilbabresolutionbhasbbeenbreached.
d. Backbthebunitbmanager’sbactionsbandbendbthebdispute.
ANS:b B
Partbofbleadershipbisbunderstandingbconflictbresolutionbandbabilitybtobnegotiatebandbmanagebforbr
esolutionbofbissuesbandbconcerns.bThisbsituationbhasbfailedbabsecondbnegotiationbsession,belevati
onbtobabmanagerbwithbadditionalbtrainingbtobfacilitatebconflictbresolutionbisbimportantbatbthisbpoi
nt.
TOP:b AONEbcompetency:bCommunicationbandbRelationship-Building
5. ThebmanagerbofbabsurgicalbareabhasbabvisionbforbthebfuturebthatbrequiresbthebadditionbofbRNbas
sistantsborbunlicensedbpersonsbtobfeed,bbathe,bandbambulatebpatients.bThebRNsbonbthebstaffbh
avebalwaysbpracticedbinbabprN RrybSbnI
imaU ursiG
bNbT
ng-B
de.
liC OMsystembandbarebverybresistantbtobthisbidea.
very
Whatbwouldbbebthebbestbinitialbstrategybforbimplementationbofbthisbchange?
a. ExploringbthebvaluesbandbfeelingsbofbthebRNbgroupbinbrelationshipbtobthisbchange
b. LeavingbthebRNsbalonebforbabtimebsobtheybcanbthinkbaboutbthebchangebbeforebitbi
sbimplemented
c. Droppingbthebideabandbtryingbforbthebchangebinbabyearborbsobwhenbsomebofbth
ebpresentbRNsbhavebretired
d. HiringbthebassistantsbandballowingbthebRNsbtobseebwhatbgoodbadditionsbtheybare
ANS:b A
Influencingbothersbrequiresbemotionalbintelligencebinbdomainsbsuchbasbempathy,bhandlingbrelati
onships,bdeepeningbself-
awarenessbinbselfbandbothers,bmotivatingbothers,bandbmanagingbemotions.bMotivatingbothersbrec
ognizesbthatbvaluesbarebpowerfulbforcesbthatbinfluencebacceptancebofbchange.bLeavingbthebRNsba
lonebforbabperiodbofbtimebbeforebimplementationbdoesbnotbprovidebopportunitybtobexplorebdiffere
ntbperspectivesbandbvalues.bAvoidingbdiscussionbuntilbthebteambchangesbmaybnotbpromotebadopti
onbofbthebchangebuntilbtherebisbopportunitybtobexplorebperspectivesbandbvaluesbrelatedbtobthebcha
nge.bHiringbofbthebassistantsbdemonstratesblackbofbempathybforbthebperspectivesbofbthebRNbstaff.
TOP:b AONEbcompetency:bKnowledgebofbthebHealthbCarebEnvironment
, LeadingbandbManagingbinbNursingb7thbEditionbYoder-WisebTestbBank
lOMoAR cPSD| 11881637
NURSINGTB.COM
DowD
nloow
adnelodad
be
y:dLbeyc:tm
heaarcduesn1|b6m|ahrceuasdkeenn1y6a@
ttag1m@
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il.com
