TEST BANK for Operations Management: Processes and Supply Chains 13th Edition by Krajewski Lee and Manoj Malhotra

OperationsnManagement,n13en(Heizer/Render/Munson)
Chaptern1nnOperationsnandnProductivity

Sectionn1nnnWhatnisnOperationsnManagement?

1)nSomenofnthenoperations-
relatednactivitiesnofnHardnRocknCafénincludendesigningnmusicninstrumentsnandnanalyzingnthemnfornc
ostnandnlabornrequirements.
Answer:nnFALSE
Diff:n1
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

2)nBecausenHardnRocknCafésnarenthemednrestaurants,noperationsnmanagersnfocusntheirnlayoutndesig
nneffortsnonnattractivenessnwhilenpayingnlittlenattentionntonefficiency.
Answer:nnFALSE
Diff:n1
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

3)nAllnorganizations,nincludingnservicenfirmsnsuchnasnbanksnandnhospitals,nhavenanproductionnfuncti
on.
Answer:nnTRUE
Diff:n2
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

4)nOperationsnmanagementnisnthensetnofnactivitiesnthatncreatesnvalueninnthenformnofntangiblengoods,nn
otnservices,nbyntransformingninputsnintonoutputs.
Answer:nnFALSE
Diff:n1
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

5)nProductionnisnthencreationnofngoodsnandnservices.
Answer:nnTRUE
Diff:n2
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization




1
Copyrightn©n2020nPearsonnEducation,nInc.

,6)nAtnHardnRocknCafé,ntasksnthatnreflectnoperationsnornoperationsnmanagementninclude:
A)ndesigningnefficientnlayouts.
B)nprovidingnmeals.
C)nreceivingningredients.
D)npreparingneffectivenemployeenschedules.
E)nallnofnthese.
Answer:nnE
Diff:n1
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

7)nAnnoperationsntasknperformednatnHardnRocknCafénis:
A)nborrowingnfundsntonbuildnannewnrestaurant.
B)nadvertisingnchangesninnthenrestaurantnmenu.
C)ncreatingnthencompanynincomenstatement.
D)npreparingnemployeenschedules.
E)noverseeingnfinancialnreports.
Answer:nnD
Diff:n2
Objective:nnLOn1.1nDefinenoperationsnmanagement
AACSB:nnReflectiventhinking
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

8)nOperationsnmanagementnisnapplicable:
A)nmostlyntonthenservicensector.
B)ntonservicesnexclusively.
C)nmostlyntonthenmanufacturingnsector.
D)ntonallnfirms,nwhethernmanufacturingnornservice.
E)ntonthenmanufacturingnsectornexclusively.
Answer:nnD
Diff:n2
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

9)n________nisnthensetnofnactivitiesnthatncreatesnvalueninnthenformnofngoodsnandnservicesnbyntransfor
mingninputsnintonoutputs.
Answer:nnOperationsnmanagement
Diff:n1
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization




2
Copyrightn©n2020nPearsonnEducation,nInc.

,10)nIdentifynthreenornmorenoperations-relatedntasksncarriednoutnbynHardnRocknCafé.
Answer:nnProvidingncustomnmeals;ndesigning,ntesting,nandncostingnmeals;nacquiring,nreceiving,nandn
storingnsupplies;nrecruitingnandntrainingnemployees;npreparingnemployeenschedules;ndesigningneffi
cientnrestaurantnlayouts.
Diff:n1
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

11)nDefinenoperationsnmanagement.nWillnyourndefinitionnaccommodatenbothnmanufacturingnandnse
rvicenoperations?
Answer:nnOperationsnmanagementncannbendefinednasnthenmanagementnofnallnactivitiesndirectlynrelat
edntonthencreationnofngoodsnand/ornservicesnthroughnthentransformationnofninputsnintonoutputs.nYes.
Diff:n1
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

Sectionn2nnnOrganizingntonProducenGoodsnandnServices

1)nWhichnofnthenfollowingnarenthenprimarynfunctionsnofnallnorganizations?
A)nproduction/operations,nmarketing,nandnhumannresources
B)nmarketing,nhumannresources,nandnfinance/accounting
C)nsales,nqualityncontrol,nandnproduction/operations
D)nmarketing,nproduction/operations,nandnfinance/accounting
E)nresearchnandndevelopment,nfinance/accounting,nandnpurchasing
Answer:nnD
Diff:n2
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

2)nWhichnofnthenfollowingntasksnwithinnanmanufacturingnfirmnisnperformednbynthenoperationsnfuncti
on?
A)nmarketnresearch
B)nborrowingnfunds
C)nsalesnpromotion
D)nstocknissue
E)nqualitynassurancenandncontrol
Answer:nnE
Diff:n2
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization




3
Copyrightn©n2020nPearsonnEducation,nInc.

, 3)nWhichnofnthenfollowingnwouldnNOTnbenannoperationsnfunctionninnancommercialnbank?
A)nauditing
B)ntellernscheduling
C)nmaintenance
D)ncollection
E)nchecknclearing
Answer:nnA
Diff:n2
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

4)nThenmarketingnfunctionnisnconcernednwith:
A)nproducingngoodsnornprovidingnservices.
B)nprocuringnmaterials,nsupplies,nandnequipment.
C)nbuildingnandnmaintainingnanpositivenimage.
D)ngeneratingnthendemandnfornthenorganization'snproductsnornservices.
E)nsecuringnmonetarynresources.
Answer:nnD
Diff:n2
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

5)nThenpurchasingnfunctionnisnconcernednwith:
A)nproducingngoodsnornprovidingnservices.
B)nprocuringnmaterials,nsupplies,nandnequipment.
C)nbuildingnandnmaintainingnanpositivenimage.
D)ngeneratingnthendemandnfornthenorganization'snproductsnornservices.
E)nsecuringnmonetarynresources.
Answer:nnB
Diff:n2
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization

6)nThenfinancenfunctionnisnconcernednwith:
A)nproducingngoodsnornprovidingnservices.
B)nprocuringnmaterials,nsupplies,nandnequipment.
C)nbuildingnandnmaintainingnanpositivenimage.
D)ngeneratingnthendemandnfornthenorganization'snproductsnornservices.
E)nsecuringnmonetarynresources.
Answer:nnE
Diff:n2
Objective:nnLOn1.1nDefinenoperationsnmanagement
LearningnOutcome:nnDiscussnoperationsnandnoperationsnmanagementnasnancompetitivenadvantagenfo
rnthenorganization
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Copyrightn©n2020nPearsonnEducation,nInc.