TEST BANK
J
Communication in Nursing 8th Edition
J J J J
Julia Balzer Riley
J J
, Table of Contents
J J
ChapterJ1:JResponsible,JAssertive,JCaringJCommunicationJinJNursingJChapt
erJ2:JTheJClient-
NurseJRelationship:JAJHelpingJRelationshipJChapterJ3:JSolvingJProblemsJT
ogether
ChapterJ4:JUnderstandingJEachJOther:JCommunicationJandJCultureJ
ChapterJ5:JDemonstratingJWarmth
ChapterJ6:JShowingJRespectJCha
pterJ7:JBeingJGenuineJChapterJ8:J
BeingJEmpatheticJChapterJ9:JUsin
gJSelf-
DisclosureJChapterJ10:JBeingJspe
cificJChapterJ11:JAskingJQuestio
nsJChapterJ12:JExpressingJOpinio
nsJChapterJ13:JUsingJHumor
ChapterJ14:JEmbracingJtheJSpiritualJJourneyJofJHealthJCaring,JMeaningJMakingJChapterJ
15:JRequestingJSupport
ChapterJ16:JOvercomingJEvaluationJAnxietyJC
hapterJ17:JWorkingJwithJFeedbackJChapterJ
18:JUsingJRelaxationJtechnique
ChapterJ19:JIncorporatingJImageryJinJProfessionalJPracticeJandJSelf-
CareJChapterJ20JIncorporatingJPositiveJSelf-Talk
ChapterJ21:J LearningJtoJWorkJTogetherJinJGroups
ChapterJ22:JTheJChangingJWorldJofJElectronicJCommunicationJ
ChapterJ23:JLearningJConfrontationJskills
ChapterJ24:JRefusingJUnreasonableJRequests
ChapterJ25:JCommunicatingJAssertivelyJandJResponsiblyJwithJDistressedJClientsJandJColleaguesJC
hapterJ26:JCommunicatingJAssertivelyJandJResponsiblyJwithJAggressiveJClientsJandJColleaguesJCh
apterJ27:JCommunicatingJAssertivelyJandJResponsiblyJwithJUnpopularJClients
ChapterJ29:JCommunicatingJatJtheJEnd-of-
LifeJChapterJ30:JContinuingJtheJCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
J J J J J
J
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
J J J J J J J
TestJBankJMultipl
eJChoice
1. TheJ nurseJ plansJ toJ delegateJ aJ client’sJ personalJ hygieneJ toJ aJ nursingJ assistant.JW
hichJstatementJifJmadeJbyJtheJnurseJtoJtheJnursingJassistantJisJassertive?
a. “WouldJyouJmindJhelpingJtheJclientJwithJaJbathJwhenJyouJhaveJtime?JIfJnot,JIJwillJski
pJmyJlunchJandJdoJitJmyself.”
b. “YouJneverJgetJyourJworkJdoneJandJareJalwaysJonJtheJphone.JYouJneedJtoJhelpJtheJcli
entJrightJnowJwithJaJbath,JorJIJwillJwriteJyouJup.”
c. “TheJclientJneedsJhelpJwithJbathing.JIJwantJyouJtoJassistJtheJclientJnow,JandJyouJca
nJgoJtoJlunchJwhenJyouJareJfinished.”
d. “IJhaveJimportantJworkJtoJcompleteJthisJmorning.JYouJwillJassistJtheJclientJwithJaJbat
h.JDoJnotJtakeJaJbreakJuntilJyouJhaveJfinished.”
ANS:C
AnJassertiveJstatementJisJclear,Jdirect,JandJrespectful;JtheJnurseJshouldJuseJassertiveJrights,Ja
voidJirrationalJbeliefs,JandJuseJtheJDescribeJExpressJSpecifyJConsequenceJscriptJtoJformulat
eJanJassertiveJresponse.Describe:J“TheJclientJneedsJhelpJwithJbathing.”JExpressJandJSpecify:
J“IJwantJ youJtoJassistJtheJclientJnow.”Consequence:J“YouJcanJgoJtoJlunchJwhenJyouJareJfinish
ed.”TheJotherJstatementsJareJnonassertiveJorJaggressive:“WouldJyouJmindJhelpingJtheJclientJ
withJaJbathJwhenJyouJhaveJtime?JIfJnot,JIJwillJskipJmyJlunchJandJdoJitJmyself.”JisJnonassertiv
e,Jhesitant,JandJapologetic.“YouJneverJgetJyourJworkJdoneJandJareJalwaysJonJtheJphone.JYouJ
needJtoJhelpJtheJclientJrightJnowJwithJaJbath,JorJIJwillJwriteJyouJup.”JisJaggressive,Jblaming,Ja
ndJnegative.“IJhaveJimportantJworkJtoJcompleteJthisJmorning.JYouJwillJassistJtheJclientJwithJ
aJbath.JDoJnotJtakeJaJbreakJuntilJyouJhaveJfinished.”JisJaggressive,Jsarcastic,Juncaring,JandJsu
perior.DIF:JAnalysisJREF:Jp.J6JTOP:JIntegratedJProcess:JCommunicationJandJDocumentati
onJMSC:JSafeJandJEffectiveJCareJEnvironment:JManagementJofJCare
2. AJhospitalJnurseJisJconcernedJaboutJtheJdemandsJofJprovidingJsafeJcareJtoJclientsJwh
oJareJseriouslyJill.JTheJnurseJmanagerJshouldJsuggestJwhichJinterventionJtoJeffectivelyJh
elpJtheJnurseJbalanceJtheJdemandingJworkJinJtheJhospitalJsetting?
a. DelegateJmoreJtasksJtoJtheJunlicensedJnursingJpersonnelJonJtheJunit.
b. RequestJaJtransferJtoJanotherJnursingJcareJunitJwithJpatientsJwhoJareJstable.
c. WriteJdownJstoriesJinJaJjournalJaboutJhowJcaringJmakesJaJdifferenceJforJpatients.
d. UseJanJassertiveJcommunicationJstyleJforJeveryJpatient–nurseJinteraction.
ANS:C
, CaringJisJtheJmoralJidealJthatJguidesJnursesJthroughJtheJcaregivingJprocess.JAlthoughJthereJi
sJsatisfactionJinJbeingJtechnologicallyJcompetent,JthatJsatisfactionJisJnotJasJlastingJasJtheJsati
sfactionJderivedJfromJmeaningfulJmomentsJofJconnectionJwithJclients,Jfamily,JandJcolleagu
es.DIF:JApplicationJREF:Jp.J13JTOP:JIntegratedJProcess:JCaringMSC:JSafe
J
Communication in Nursing 8th Edition
J J J J
Julia Balzer Riley
J J
, Table of Contents
J J
ChapterJ1:JResponsible,JAssertive,JCaringJCommunicationJinJNursingJChapt
erJ2:JTheJClient-
NurseJRelationship:JAJHelpingJRelationshipJChapterJ3:JSolvingJProblemsJT
ogether
ChapterJ4:JUnderstandingJEachJOther:JCommunicationJandJCultureJ
ChapterJ5:JDemonstratingJWarmth
ChapterJ6:JShowingJRespectJCha
pterJ7:JBeingJGenuineJChapterJ8:J
BeingJEmpatheticJChapterJ9:JUsin
gJSelf-
DisclosureJChapterJ10:JBeingJspe
cificJChapterJ11:JAskingJQuestio
nsJChapterJ12:JExpressingJOpinio
nsJChapterJ13:JUsingJHumor
ChapterJ14:JEmbracingJtheJSpiritualJJourneyJofJHealthJCaring,JMeaningJMakingJChapterJ
15:JRequestingJSupport
ChapterJ16:JOvercomingJEvaluationJAnxietyJC
hapterJ17:JWorkingJwithJFeedbackJChapterJ
18:JUsingJRelaxationJtechnique
ChapterJ19:JIncorporatingJImageryJinJProfessionalJPracticeJandJSelf-
CareJChapterJ20JIncorporatingJPositiveJSelf-Talk
ChapterJ21:J LearningJtoJWorkJTogetherJinJGroups
ChapterJ22:JTheJChangingJWorldJofJElectronicJCommunicationJ
ChapterJ23:JLearningJConfrontationJskills
ChapterJ24:JRefusingJUnreasonableJRequests
ChapterJ25:JCommunicatingJAssertivelyJandJResponsiblyJwithJDistressedJClientsJandJColleaguesJC
hapterJ26:JCommunicatingJAssertivelyJandJResponsiblyJwithJAggressiveJClientsJandJColleaguesJCh
apterJ27:JCommunicatingJAssertivelyJandJResponsiblyJwithJUnpopularJClients
ChapterJ29:JCommunicatingJatJtheJEnd-of-
LifeJChapterJ30:JContinuingJtheJCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
J J J J J
J
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
J J J J J J J
TestJBankJMultipl
eJChoice
1. TheJ nurseJ plansJ toJ delegateJ aJ client’sJ personalJ hygieneJ toJ aJ nursingJ assistant.JW
hichJstatementJifJmadeJbyJtheJnurseJtoJtheJnursingJassistantJisJassertive?
a. “WouldJyouJmindJhelpingJtheJclientJwithJaJbathJwhenJyouJhaveJtime?JIfJnot,JIJwillJski
pJmyJlunchJandJdoJitJmyself.”
b. “YouJneverJgetJyourJworkJdoneJandJareJalwaysJonJtheJphone.JYouJneedJtoJhelpJtheJcli
entJrightJnowJwithJaJbath,JorJIJwillJwriteJyouJup.”
c. “TheJclientJneedsJhelpJwithJbathing.JIJwantJyouJtoJassistJtheJclientJnow,JandJyouJca
nJgoJtoJlunchJwhenJyouJareJfinished.”
d. “IJhaveJimportantJworkJtoJcompleteJthisJmorning.JYouJwillJassistJtheJclientJwithJaJbat
h.JDoJnotJtakeJaJbreakJuntilJyouJhaveJfinished.”
ANS:C
AnJassertiveJstatementJisJclear,Jdirect,JandJrespectful;JtheJnurseJshouldJuseJassertiveJrights,Ja
voidJirrationalJbeliefs,JandJuseJtheJDescribeJExpressJSpecifyJConsequenceJscriptJtoJformulat
eJanJassertiveJresponse.Describe:J“TheJclientJneedsJhelpJwithJbathing.”JExpressJandJSpecify:
J“IJwantJ youJtoJassistJtheJclientJnow.”Consequence:J“YouJcanJgoJtoJlunchJwhenJyouJareJfinish
ed.”TheJotherJstatementsJareJnonassertiveJorJaggressive:“WouldJyouJmindJhelpingJtheJclientJ
withJaJbathJwhenJyouJhaveJtime?JIfJnot,JIJwillJskipJmyJlunchJandJdoJitJmyself.”JisJnonassertiv
e,Jhesitant,JandJapologetic.“YouJneverJgetJyourJworkJdoneJandJareJalwaysJonJtheJphone.JYouJ
needJtoJhelpJtheJclientJrightJnowJwithJaJbath,JorJIJwillJwriteJyouJup.”JisJaggressive,Jblaming,Ja
ndJnegative.“IJhaveJimportantJworkJtoJcompleteJthisJmorning.JYouJwillJassistJtheJclientJwithJ
aJbath.JDoJnotJtakeJaJbreakJuntilJyouJhaveJfinished.”JisJaggressive,Jsarcastic,Juncaring,JandJsu
perior.DIF:JAnalysisJREF:Jp.J6JTOP:JIntegratedJProcess:JCommunicationJandJDocumentati
onJMSC:JSafeJandJEffectiveJCareJEnvironment:JManagementJofJCare
2. AJhospitalJnurseJisJconcernedJaboutJtheJdemandsJofJprovidingJsafeJcareJtoJclientsJwh
oJareJseriouslyJill.JTheJnurseJmanagerJshouldJsuggestJwhichJinterventionJtoJeffectivelyJh
elpJtheJnurseJbalanceJtheJdemandingJworkJinJtheJhospitalJsetting?
a. DelegateJmoreJtasksJtoJtheJunlicensedJnursingJpersonnelJonJtheJunit.
b. RequestJaJtransferJtoJanotherJnursingJcareJunitJwithJpatientsJwhoJareJstable.
c. WriteJdownJstoriesJinJaJjournalJaboutJhowJcaringJmakesJaJdifferenceJforJpatients.
d. UseJanJassertiveJcommunicationJstyleJforJeveryJpatient–nurseJinteraction.
ANS:C
, CaringJisJtheJmoralJidealJthatJguidesJnursesJthroughJtheJcaregivingJprocess.JAlthoughJthereJi
sJsatisfactionJinJbeingJtechnologicallyJcompetent,JthatJsatisfactionJisJnotJasJlastingJasJtheJsati
sfactionJderivedJfromJmeaningfulJmomentsJofJconnectionJwithJclients,Jfamily,JandJcolleagu
es.DIF:JApplicationJREF:Jp.J13JTOP:JIntegratedJProcess:JCaringMSC:JSafe
