TEST BANK Communication in Nursing 10thEdition Julia Balzer Riley

TESTBANK

CommunicationinNursing10thEdition
JuliaBalzerRiley

, TableofContents
Chapter1:Responsible,Assertive,CaringCommunicationinNursing ChaptJ (i



erJ2:JTheJClient-
NurseJRelationship:JAJHelpingJRelationshipJChapterJ3:JSolvingJProblemsJTog
ether
Chapter4:UnderstandingEachOther:CommunicationandCultureJ Cha
pterJ5:JDemonstratingJWarmth
ChapterJ6:JShowing RespectJChaJp
(i



terJ7:JBeingJGenuineJChapterJ8:
Being EmpatheticJChapterJ9:JUsiJn
(i



gJSelf-
DisclosureJChapterJ10:JBeing speJ (i



cificJChapterJ11:JAsking QuestioJ
(i



nsJChapterJ12:JExpressing OpinioJ (i



nsJChapterJ13:JUsingJHumor
Chapter14:Embracingthe SpiritualJJourneyJofJHealthCaring,JMeaning MakingJChapterJ15:
(i (i



RequestingJSupport
J


ChapterJ16:JOvercomingEvaluation AnxietyJCJ (i



hapterJ17:JWorkingJwithJFeedbackJChapterJ1
8:JUsingJRelaxationJtechnique
Chapter19:IncorporatingImageryin ProfessionalJPracticeJand Self-
(i (i



CareJChapterJ20JIncorporatingJPositiveJSelf-Talk
J


Chapter21:J LearningJto WorkJTogetherJinJGroups
(i



Chapter22:TheChanging WorldofJElectronicCommunicationJChapte
(i



rJ23:JLearning ConfrontationJskills
(i



ChapterJ24:JRefusingUnreasonableJRequests
Chapter25:JCommunicating AssertivelyJandJResponsiblywithJDistressedJClientsandJColleaguesJCJhapt
(i



erJ26:JCommunicatingJAssertivelyJandJResponsiblyJwithJAggressiveJClientsJandJColleaguesJCJhapterJ27
:JCommunicating AssertivelyJandJResponsiblyJwithJUnpopularJClients
(i



ChapterJ29:JCommunicatingJatJtheJEnd-of-
LifeJChapterJ30:JContinuing theJCommitment
J (i

,BalzerRiley:CommunicationinNursing,10thEdition
J


Chapter1:Responsible,Assertive,Caring CommunicationinNursing
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TestJBankJMultiplJeCh

oice


1. WhichJ statementJ describesJ theJ affectiveJ aspectJ ofJ learningJ effectiJveJ
communicationJstrategies?

a. ―ThenurseJshouldJuseJclear,JdirectJstatementsJusingJobjectiveJwords.‖
b. ―ThenurseJusesJbodyJlanguageJthat isJcongruentJwithJtheJverbalJmessage.‖
(i


c. ―ThenurseJbelievesJthatJpositiveJcommunicationJstrategies build confidence.‖
(i (i


d. ―ThenurseJpracticesJ assertiveJandJresponsibleJcommunicationJstrategies.‖

ANS:C
LearningJinvolvesJthreeJdomains:JtheJcognitiveJaspectsJ(understandingJandJmeaning),JaffecJti
veJaspectsJ(feelings,Jvalues,JandJattitudes),JandJpsychomotorJaspectsJ(physicalJcapability)
.LearningJbasicJcommunicationJskillsJinvolvesJtheJcognitiveJdomain;JbuildingJconfidenceJtJhr
oughJaJbeliefJinJtheJvalueJandJimpactJofJpositiveJcommunicationJisJtheJaffectiveJdomain;JandJp
uttingJskillsJintoJaction isJtheJpsychomotorJdomain.DIF:JComprehensionJREF:Jp.J13JTOP:JI
(i


ntegratedJProcess:JCommunicationJand
DocumentationJMSC:JPsychosocialJIntegrJ
ity


2. TheJnurseJmanagerJasksJtheJstaffJnurseJtoJworkJanJextraJshift.JWhich responseJbyJthJeJs
(i


taffJnurseJisJassertiveJandJbasedJonJrationalJbeliefs?

a. ―Idon’tJwantJyouJupset,JsoJIwillJworkJextra.‖
b. ―WhyJdoJIJalwaysJhaveJtoJcoverJextraJshifts?‖
c. ―IJamJnotJableJto work anJextraJshift.‖
(i (i


d. ―IfJyouJcan’tJfindJanyoneJelse,JI willJdoJit.‖
(i




ANS:C
TheJstaffJnurseJmayJturnJdownJevenJaJreasonableJrequest;JanJassertiveJresponseJavoidsJirratJion
alJbeliefs.JIrrationalJbeliefsJoccurJasJaJresultJofJbeingJanxiousJaboutJassertivenessJorJfocJusingJo
nJpossibleJnegativeJoutcomes.DIF:JAnalysisJREF:Jp.J8JTOP:JIntegratedJProcess:JCoJmmunicat
ionJandJDocumentationJMSC:JSafe andJEffectiveJCareJEnvironment:JManagemeJntJofJCare
(i

, 3. AJnurseJmanagerJoffersJaJstaffJnurseJaJchoiceJbetweenJworkingJ8-JorJ12-
hourJshifts.JWhichJstatement,JifJmadeJbyJtheJstaffJnurse,JisJnonassertiveJandJmayJresultJiJnJaJ
frustratedJresponse fromJthe nurseJmanager?
(i (i




a. ―IwantJtoJdecideJtheJshiftsJforJallJofJtheJotherJstaffJnurses.‖
b. ―DowhateverJyouJwant.JItJdoesn’tJreallyJmatterJtoJme.‖
c. ―ThankJyouJforJofferingJmeJaJchoice.JI preferJ12-hourJshifts.‖
(i


d. ―YouJwillJneverJbeJableJtoJgiveJmeJwhatJI reallyJwantJtoJwork.‖
(i




ANS:B
AJstatementJthat allowsJothersJtoJmakeJdecisionsJforJaJpersonJisJanJexample ofJaJnonassertiJveJ
(i (i


styleJofJcommunication;JtheJresponseJofJothersJtoJaJnonassertiveJstatementJmayJincludeJdisres
pect,Jguilt,Janger,JorJfrustration.JStatementsJthatJmakeJchoicesJforJothersJorJthatJareJacJcusation
sJareJexamplesJofJaggressiveJstylesJofJcommunication;JtheJresponseJofJothersJtoJanJaggressiveJ
statementJmayJincludeJhurt,Jdefensiveness,JorJhumiliation.JAJstatementJthatJalloJwsJmakingJon
e’sJownJdecisionsJisJanJexampleJofJassertiveJstyleJofJcommunication;JtheJrespJonseJofJothersJtoJ
anJassertiveJstatementJmayJinclude mutualJrespect.DIF:JAnalysisJREF:Jp.J7JTOP:JIntegratedJPr
(i


ocess:JCommunicationJandJDocumentationJMSC:JSafeJandJEffectiveJCJareJEnvironment:JM
anagementJofJCare


4. TheJnurseJisJproviding careJtoJaJpatientJwhoJwasJadmittedJwithJheartJfailure.JTheJpaJtie
(i


ntJhasJnot beenJfollowingJtheJprescribedJdietJorJtakingJtheJprescribedJmedications.JWJhichJ
(i


typeJofJcommunicationJapproachJisJmostJimportantJforJtheJnurseJtoJuseJwithJthisJpJatientJto
JfacilitateJaJchangeJinJself-careJbehavior?




a. Authoritative,Jhonest,JandJoutrightJcommunication
b. Assertive,Jresponsible,JandJcaringJcommunication
c. Aggressive,Jsympathetic,J andJrealisticJcommunication
d. Positive,Jexpert,JandJfocusedJcommunication

ANS:B
CommunicationJmustJbeJtechnicallyJresponsible,Jassertive,JandJcaringJtoJfacilitateJaJchangeJinJ
behavior.DIF:JKnowledge/ComprehensionJREF:Jp.J13JTOP:JIntegratedJ Process:JComJmuni
cationJandJDocumentationJMSC:JPsychosocialJIntegrity


5. WhichJ areJ examplesJ ofJ aJ nurseJ whoJ isJ communicatingJ responsibly?J (SelectJall
Jthat apply)
(i




a. TheJnurseJusesJ profanityJ toJ respondJ toJ aJclientJ whoJisJ intoxicatedJ andJ verballyJab
usive.
b. TheJnurseJhelpsJaJclientJtalkJtoJfamilyJmembersJaboutJdiscontinuingJcJh
emotherapy.