, Test bank for heizer ope
n n n n
rations management 9e
n n
, CHAPTER 1: OPERATIONS AND PRODUCTIVITY
n n n n
TRUE/FALSE
1. Somen ofn then operations-
relatedn activitiesn ofn Hardn Rockn Cafénincluden designingn mealsn andnanalyzingn themnforn ingredientn cost
n andn labor n requirements.
Truen(Globalncompanynprofile, neasy)
2. Then productionn processn atn Hardn Rockn Cafén isn limitedn ton mealn preparationn andn servingn customers.
Falsen(Globalncompanynprofile, neasy)
3. Alln organizations, n includingn servicen firmsn suchn asn banksn andn hospitals, n havenan productionnfunction.
Truen(Whatnisnoperationsnmanagement?nmoderate)
4. Operationsn managementn isn then setn ofn activitiesn thatncreaten valueninnthenformnofngoodsn andn servicesn
byn transformingn inputsn inton outputs.
Truen(Whatnisnoperationsnmanagement?neasy)
5. Ann examplen ofn an "hidden"n productionn functionn isn moneyn transfersn atn banks.
Truen(Whatnisnoperationsnmanagement?nmoderate)
6. Onen reasonn ton studyn operationsn managementn isntonlearnnhown peoplenorganizen themselvesn forn
productiven enterprise.
Truen(WhynstudynOM, neasy)
7. Then operationsn managern performsn then managementn activitiesn ofnplanning, norganizing, nstaffing,n
leading, n andn controllingn ofn then OMn function.
Truen(Whatnoperationsnmanagersndo, neasy)
8. "Hown muchn inventoryn ofnthisn itemnshouldn wenhave?"n isn withinnthen criticaln decisionnarean ofn
managingn quality.
Falsen(Whatnoperationsnmanagersndo, neasy)
9. Inn ordern tonhaven ancareern innoperationsnmanagement, n onenmustn havenan degreeninnstatisticsn orn
quantitativen methods.
Falsen(Whatnoperationsnmanagersndo, neasy)
10. Henryn Fordn isn knownnasn then Fathern ofn Scientificn Management.
Falsen(Thenheritagenofnoperationsnmanagement, neasy)
11. Shewhart’sncontributionsn ton operationsn managementn camen duringnthen Scientificn Managementn Era.
Falsen(Thenheritagenofnoperationsnmanagement, neasy)
12. Studentsn wantingnton pursuen an careern innoperationsn managementn willn findnmultidisciplinaryn
knowledgen beneficial.
Truen(WherenarenthenOMnjobs?neasy)
1
, 13. Customer n interactionn isn oftenn highn forn manufacturingn processes, n butn lown forn services.
Falsen(Operationsninnthenservicensector, nmoderate)
14. Productivityn isn moren difficultn ton improven inn then servicen sector.
Truen(Thenproductivitynchallenge, nmoderate)
15. Manufacturingn nownconstitutesn thenlargestn economicn sectorn inn postindustrialn societies.
Falsen(Operationsninnthenservicensector, nmoderate)
16. Inn then pastn half-
century, n then numbern ofnpeoplenemployedn innmanufacturingn hasn moren orn lessn heldnsteady, n butneach
n manufacturingn employeen isn manufacturingn aboutn 20n timesn asn much.
Truen(Operationsninnthenservicensector, neasy)
17. An knowledgen societyn isn onen thatn hasn migratednfromnworknbasedn onnknowledgen tononen basedn onn
manualn work.
Falsen(Thenproductivitynchallenge, neasy)
18. Productivityn isn then totalnvaluen ofnallninputsn tonthen transformationn processn dividedn bynthentotaln valuen
ofn then outputsn produced.
Falsen(Thenproductivitynchallenge, neasy)
19. Measuringn then impactn ofn an capitaln acquisitionn onn productivityn isn ann examplen ofn multi-
factor n productivity.
Falsen(Thenproductivitynchallenge, nmoderate)
20. Ethicalnandn socialn dilemmasn arisen becausen stakeholdersn ofn an businessn haven conflictingn perspectives.
Truen(Ethicsnandnsocialnresponsibility, neasy)n{AACSB: nEthicalnReasoning}
MULTIPLE CHOICE n
21. AtnHardnRockn Café, n tasksn thatn reflectn operationsn orn operationsn managementn include
a. designingnmeals
b. testingn mealsn (recipes)
c. analyzingn mealsn forn then costn ofn ingredients
d. preparingn employeen schedules
e. alln ofn then above
en(Globalncompanynprofile, neasy)
22. Ann operationsn taskn performedn atn Hardn Rockn Cafén is
a. borrowingn fundsn ton buildn an newn restaurant
b. advertisingn changesn innthen restaurantn menu
c. calculatingnrestaurantn profitn andnloss
d. preparingn employeen schedules
e. alln ofn then above
dn(Globalncompanynprofile, nmoderate)
2
n n n n
rations management 9e
n n
, CHAPTER 1: OPERATIONS AND PRODUCTIVITY
n n n n
TRUE/FALSE
1. Somen ofn then operations-
relatedn activitiesn ofn Hardn Rockn Cafénincluden designingn mealsn andnanalyzingn themnforn ingredientn cost
n andn labor n requirements.
Truen(Globalncompanynprofile, neasy)
2. Then productionn processn atn Hardn Rockn Cafén isn limitedn ton mealn preparationn andn servingn customers.
Falsen(Globalncompanynprofile, neasy)
3. Alln organizations, n includingn servicen firmsn suchn asn banksn andn hospitals, n havenan productionnfunction.
Truen(Whatnisnoperationsnmanagement?nmoderate)
4. Operationsn managementn isn then setn ofn activitiesn thatncreaten valueninnthenformnofngoodsn andn servicesn
byn transformingn inputsn inton outputs.
Truen(Whatnisnoperationsnmanagement?neasy)
5. Ann examplen ofn an "hidden"n productionn functionn isn moneyn transfersn atn banks.
Truen(Whatnisnoperationsnmanagement?nmoderate)
6. Onen reasonn ton studyn operationsn managementn isntonlearnnhown peoplenorganizen themselvesn forn
productiven enterprise.
Truen(WhynstudynOM, neasy)
7. Then operationsn managern performsn then managementn activitiesn ofnplanning, norganizing, nstaffing,n
leading, n andn controllingn ofn then OMn function.
Truen(Whatnoperationsnmanagersndo, neasy)
8. "Hown muchn inventoryn ofnthisn itemnshouldn wenhave?"n isn withinnthen criticaln decisionnarean ofn
managingn quality.
Falsen(Whatnoperationsnmanagersndo, neasy)
9. Inn ordern tonhaven ancareern innoperationsnmanagement, n onenmustn havenan degreeninnstatisticsn orn
quantitativen methods.
Falsen(Whatnoperationsnmanagersndo, neasy)
10. Henryn Fordn isn knownnasn then Fathern ofn Scientificn Management.
Falsen(Thenheritagenofnoperationsnmanagement, neasy)
11. Shewhart’sncontributionsn ton operationsn managementn camen duringnthen Scientificn Managementn Era.
Falsen(Thenheritagenofnoperationsnmanagement, neasy)
12. Studentsn wantingnton pursuen an careern innoperationsn managementn willn findnmultidisciplinaryn
knowledgen beneficial.
Truen(WherenarenthenOMnjobs?neasy)
1
, 13. Customer n interactionn isn oftenn highn forn manufacturingn processes, n butn lown forn services.
Falsen(Operationsninnthenservicensector, nmoderate)
14. Productivityn isn moren difficultn ton improven inn then servicen sector.
Truen(Thenproductivitynchallenge, nmoderate)
15. Manufacturingn nownconstitutesn thenlargestn economicn sectorn inn postindustrialn societies.
Falsen(Operationsninnthenservicensector, nmoderate)
16. Inn then pastn half-
century, n then numbern ofnpeoplenemployedn innmanufacturingn hasn moren orn lessn heldnsteady, n butneach
n manufacturingn employeen isn manufacturingn aboutn 20n timesn asn much.
Truen(Operationsninnthenservicensector, neasy)
17. An knowledgen societyn isn onen thatn hasn migratednfromnworknbasedn onnknowledgen tononen basedn onn
manualn work.
Falsen(Thenproductivitynchallenge, neasy)
18. Productivityn isn then totalnvaluen ofnallninputsn tonthen transformationn processn dividedn bynthentotaln valuen
ofn then outputsn produced.
Falsen(Thenproductivitynchallenge, neasy)
19. Measuringn then impactn ofn an capitaln acquisitionn onn productivityn isn ann examplen ofn multi-
factor n productivity.
Falsen(Thenproductivitynchallenge, nmoderate)
20. Ethicalnandn socialn dilemmasn arisen becausen stakeholdersn ofn an businessn haven conflictingn perspectives.
Truen(Ethicsnandnsocialnresponsibility, neasy)n{AACSB: nEthicalnReasoning}
MULTIPLE CHOICE n
21. AtnHardnRockn Café, n tasksn thatn reflectn operationsn orn operationsn managementn include
a. designingnmeals
b. testingn mealsn (recipes)
c. analyzingn mealsn forn then costn ofn ingredients
d. preparingn employeen schedules
e. alln ofn then above
en(Globalncompanynprofile, neasy)
22. Ann operationsn taskn performedn atn Hardn Rockn Cafén is
a. borrowingn fundsn ton buildn an newn restaurant
b. advertisingn changesn innthen restaurantn menu
c. calculatingnrestaurantn profitn andnloss
d. preparingn employeen schedules
e. alln ofn then above
dn(Globalncompanynprofile, nmoderate)
2
