GTCC CH Annual Refresher Training questions with
verified answers
Cardholders are required to keep their personal information updated in the
Defense Travel System (DTS) and the Bank's system Ans✓✓✓-True
Cardholders should endeavor to charge expenses rather than use a cash advance,
whenever feasible. Ans✓✓✓-True
Cardholders should make a prompt and FULL payment of their account only after
they receive reimbursement Ans✓✓✓-False
Check the GSA SmartPay® Website for the most up to date information on state
taxes for lodging when you use GTCC Ans✓✓✓-True
Closed accounts may be reinstated as a _____________ account Ans✓✓✓-
Restricted
Do Not Strand is a policy that allows Citi's customer service to temporarily
activate an account that has been deactivated or suspended in order to ensure
return travel to the traveler's duty station. Ans✓✓✓-True
If bank statement includes a questionable charge, the Cardholder should attempt
to resolve the issue by contacting the _______________ first. Ans✓✓✓-
Merchant
If the arrangements are not made to pay the full balance by day ____, the account
will be placed in Salary Offset. Ans✓✓✓-126
verified answers
Cardholders are required to keep their personal information updated in the
Defense Travel System (DTS) and the Bank's system Ans✓✓✓-True
Cardholders should endeavor to charge expenses rather than use a cash advance,
whenever feasible. Ans✓✓✓-True
Cardholders should make a prompt and FULL payment of their account only after
they receive reimbursement Ans✓✓✓-False
Check the GSA SmartPay® Website for the most up to date information on state
taxes for lodging when you use GTCC Ans✓✓✓-True
Closed accounts may be reinstated as a _____________ account Ans✓✓✓-
Restricted
Do Not Strand is a policy that allows Citi's customer service to temporarily
activate an account that has been deactivated or suspended in order to ensure
return travel to the traveler's duty station. Ans✓✓✓-True
If bank statement includes a questionable charge, the Cardholder should attempt
to resolve the issue by contacting the _______________ first. Ans✓✓✓-
Merchant
If the arrangements are not made to pay the full balance by day ____, the account
will be placed in Salary Offset. Ans✓✓✓-126
