ANSWERS WITH COMPLETE SOLUTIONS GRADED A++
uses verbal and nonverbal phrases to encourage patients to continue talking
further
facilitation
2 primary components of health assessment are
health history and physical examination
3 phases of the interview
introduction, discussion, summary
prepare patient for what to expect
introduction
facilitate, collect, and record health history and data
discussion
allows for clarification of data and provides validation of accurate understanding
Summary
professional communication gains
the patient's trust
communication is affected by what factors
physical setting, nursing behavior, type of questions being asked, personality and
behavior of patients, how patient is feeling at time, nature of patient information being
discussed or problems being confronted
, encourages a free flowing, open responses
open-ended questions
yield more precise data
close ended questions
lead patients to focus on one set of thoughts
directive questions
concentrates on patient responses and subtleties
active listening
used to gather more information
clarification
is repeating what patient says in different words to confirm interpretation
restatement
is repeating what patient said and encourages elaboration or more information
reflection
is used when inconsistencies are noted between patient report and
nurse'sobservations
confrontation
is used to share conclusions drawn from data
interpretation
is used to share conclusions drawn from data.
summary
Interpreter should be objective observer, of same gender, but not a family
member.