Test Bank for Managing for quality and Performance Excellence 10th Edition by James R. Evans, William M. Lindsay et al., A Complete Guide 2025

Test Bank for Managing for quality
and Performance Excellence 10th
Edition by James R. Evans, William
M. Lindsay et al., A Complete
Guide 2025

, Managing .for .quality .and .performance .excellence .10th .edition .test .bank .by .James .R. .Evans, .
. William .M. .Lindsay .

1. People .view .quality .subjectively .and .in .relation .to .differing .criteria .based .on .their .individual .roles .in .the
.production- .marketing .value .chain.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: .Easy
ACCREDITING .STANDARDS: . BUSPROG: .Analytic
DISC: .Creation .of .Value
TOPICS: DESC.EVAB.17.01.01 .Defining .Quality .
KEYWORDS: Bloom's: .Knowledge

2. The .transcendent .definition .of .quality .was .first .defined .as .the .goodness .of .a .product.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: .Easy
ACCREDITING .STANDARDS: . BUSPROG: .Analytic
DISC: .Creation .of .Value .
TOPICS: DESC.EVAB.17.01.01 .Defining .Quality
KEYWORDS: Bloom's: .Comprehension

3. According .to .the .product .perspective .of .quality, .a .smaller .number .of .product .attributes .are .equivalent .to .higher
.quality.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: .Easy
ACCREDITING .STANDARDS: . BUSPROG: .Analytic
DISC: .Creation .of .Value
TOPICS: DESC.EVAB.17.01.01 .Defining .Quality
KEYWORDS: Bloom's: .Knowledge

4. The .user .perspective .of .quality .judges .a .product .based .on .how .well .the .product .performs .its .intended .function.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: .Easy
ACCREDITING .STANDARDS: . BUSPROG: .Analytic
DISC: .Creation .of .Value
TOPICS: DESC.EVAB.17.01.01 .Defining .Quality .
KEYWORDS: Bloom's: .Knowledge

5. According .to .the .manufacturing .perspective .of .quality, .quality .is .based .on .the .consistency .between .goods .and .services.
a. True

, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: .Moderate
ACCREDITING .STANDARDS: . BUSPROG: .Analytic
DISC: .Creation .of .Value
TOPICS: DESC.EVAB.17.01.01 .Defining .Quality
KEYWORDS: Bloom's: .Comprehension

6. Inspection .was .the .primary .means .of .quality .control .during .the .first .half .of .the .twentieth .century.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: .Easy
ACCREDITING .STANDARDS: . BUSPROG: .Analytic
DISC: .Creation .of .Value
TOPICS: DESC.EVAB.17.01.02 .History .of .Quality .Management
KEYWORDS: Bloom's: .Knowledge

7. During .the .1940s .and .1950s, .after .World .War .II, .the .quality .of .products .was .the .most .important .priority
.of .top .managers .as .it .was .recognized .as .the .key .to .worldwide .success.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: .Moderate
ACCREDITING .STANDARDS: . BUSPROG: .Analytic
DISC: .Creation .of .Value
TOPICS: DESC.EVAB.17.01.02 .History .of .Quality .Management
KEYWORDS: Bloom's: .Comprehension

8. Although .quality .can .drive .business .success, .it .cannot .guarantee .it, .and .one .must .not .infer .that .business
.failures .or .stock .price .drops .are .the .result .of .poor .quality.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: .Moderate
ACCREDITING .STANDARDS: . BUSPROG: .Analytic
DISC: .Creation .of .Value
TOPICS: DESC.EVAB.17.01.02 .History .of .Quality .Management
KEYWORDS: Bloom's: .Comprehension

9. The .Six .Sigma .approach .for .quality .improvement .requires .increased .levels .of .training .and .education .for .managers,
.and .not .for .front-line .employees.
a. True

, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: .Easy
ACCREDITING .STANDARDS: . BUSPROG: .Analytic
DISC: .Creation .of .Value
TOPICS: DESC.EVAB.17.01.02 .History .of .Quality .Management
KEYWORDS: Bloom's: .Knowledge

10. It .is .the .responsibility .of .the .marketing .and .sales .department .to .learn .about .the .products .and .product .features
.that .consumers .want, .and .the .prices .they .are .willing .to .pay .for .those .products.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: .Easy
ACCREDITING .STANDARDS: . BUSPROG: .Analytic
DISC: .Creation .of .Value
TOPICS: DESC.EVAB.17.01.03 .Quality .in .Manufacturing
KEYWORDS: Bloom's: .Knowledge

11. The .receiving .department .in .an .organization .ensures .that .the .delivered .items .are .of .the .quality .specified .by
.the .purchase .contract.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: .Easy
ACCREDITING .STANDARDS: . BUSPROG: .Analytic
DISC: .Creation .of .Value
TOPICS: DESC.EVAB.17.01.03 .Quality .in .Manufacturing
KEYWORDS: Bloom's: .Knowledge

12. The .function .of .tool .engineers .in .manufacturing .industries .is .to .work .with .product .design .engineers .to
.develop .realistic .specifications.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: .Easy
ACCREDITING .STANDARDS: . BUSPROG: .Analytic
DISC: .Creation .of .Value
TOPICS: DESC.EVAB.17.01.03 .Quality .in .Manufacturing
KEYWORDS: Bloom's: .Knowledge

13. The .inspection .step .in .manufacturing .should .ideally .be .used .as .a .means .of .gathering .information .that .can .be
.used .to .improve .quality .of .the .products .rather .than .simply .to .remove .defective .items.