WGU D 351 QUESTINS AND ANSWERS LATEST EDITION
ALREADY VERIFIED AS A+
absenteeism
when an employee doesn't show up for work
Accountability
The personal duty to someone else (a higher-level manager or the organization itself) for the effective
use of resources to complete an assignment
Active listening
The intention and ability to listen to others, use the content and context of the communication, and
respond appropriately
Adverse employment action
Any action, such as firings, demotions, schedule reductions, or changes, that would harm the individual
employee
Affirmative Action
A series of policies, programs, and initiatives that have been instituted by various entities within both
government and the private sector that are designed to prefer hiring of individuals from protected
groups in certain circumstances in an attempt to mitigate past discrimination
Arbitrator
A neutral third party who resolves a conflict by making a binding decision
assessment center
A place where job applicants undergo a series of tests, interviews, and simulated experiences to
determine their potential for a particular job
Authority
The right to give orders, enforce obedience, make decisions, and commit resources toward completing
organizational goals
Behaviorally Anchored Rating Scale (BARS) form
A performance appraisal that provides a description of each assessment along a continuum
Behaviors
The actions taken by an individual
Bias
, A personality-based tendency, either toward or against something
Biological job design
Designing jobs by focusing on minimizing the physical strain on the worker by structuring the physical
work environment around the way the body works
Bona fide occupational qualification (BFOQ)
A qualification that is absolutely required in order for an individual to be able to successfully do a
particular job
Bonus
A lump sum payment, typically given to an individual at the end of a time period
Broadbanding
combining multiple pay levels into one
Burnout
Constant lack of interest and motivation to perform one's job
Business Necessity
When a particular practice is necessary for the safe and efficient operation of the business and when
there is a specific business purpose for applying a particular standard that may, in fact, be discriminatory
Business skills:
The analytical and quantitative skills—including in-depth knowledge of how the business works and its
budgeting and strategic-planning processes—that are necessary for a manager to understand and
contribute to the profitability of the organization
Career
The individually perceived sequence of attitudes and behaviors associated with work-related
experiences and activities over the span of a person's life
career plateau
a point in an individual's career at which the probability of moving farther up the hierarchy is low
Centralization
Degree to which decision making is concentrated within the organization
Coaching
The process of giving motivational feedback to maintain and improve performance
COBRA
ALREADY VERIFIED AS A+
absenteeism
when an employee doesn't show up for work
Accountability
The personal duty to someone else (a higher-level manager or the organization itself) for the effective
use of resources to complete an assignment
Active listening
The intention and ability to listen to others, use the content and context of the communication, and
respond appropriately
Adverse employment action
Any action, such as firings, demotions, schedule reductions, or changes, that would harm the individual
employee
Affirmative Action
A series of policies, programs, and initiatives that have been instituted by various entities within both
government and the private sector that are designed to prefer hiring of individuals from protected
groups in certain circumstances in an attempt to mitigate past discrimination
Arbitrator
A neutral third party who resolves a conflict by making a binding decision
assessment center
A place where job applicants undergo a series of tests, interviews, and simulated experiences to
determine their potential for a particular job
Authority
The right to give orders, enforce obedience, make decisions, and commit resources toward completing
organizational goals
Behaviorally Anchored Rating Scale (BARS) form
A performance appraisal that provides a description of each assessment along a continuum
Behaviors
The actions taken by an individual
Bias
, A personality-based tendency, either toward or against something
Biological job design
Designing jobs by focusing on minimizing the physical strain on the worker by structuring the physical
work environment around the way the body works
Bona fide occupational qualification (BFOQ)
A qualification that is absolutely required in order for an individual to be able to successfully do a
particular job
Bonus
A lump sum payment, typically given to an individual at the end of a time period
Broadbanding
combining multiple pay levels into one
Burnout
Constant lack of interest and motivation to perform one's job
Business Necessity
When a particular practice is necessary for the safe and efficient operation of the business and when
there is a specific business purpose for applying a particular standard that may, in fact, be discriminatory
Business skills:
The analytical and quantitative skills—including in-depth knowledge of how the business works and its
budgeting and strategic-planning processes—that are necessary for a manager to understand and
contribute to the profitability of the organization
Career
The individually perceived sequence of attitudes and behaviors associated with work-related
experiences and activities over the span of a person's life
career plateau
a point in an individual's career at which the probability of moving farther up the hierarchy is low
Centralization
Degree to which decision making is concentrated within the organization
Coaching
The process of giving motivational feedback to maintain and improve performance
COBRA
