WGU D 351 QUESTINS AND ANSWERS LATEST EDITION
ALREADY VERIFIED AS A+
Discipline
Corrective action designed to get employees to meet standards and the code of conduct
Discrimination
The act of making distinctions or choosing one thing over another; in HR, it is making distinctions among
people
Disparate impact
When an officially neutral employment practice disproportionately excludes the members of a protected
group; it is generally considered to be unintentional, but intent is irrelevant
Disparate treatment
When individuals in similar situations are intentionally treated differently, and the different treatment is
based on an individual's membership in a protected class
Divergent thinking
The ability to find many possible solutions to a particular problem, including unique, untested solutions
Diversity
The existence of differences—in HRM, it deals with different types of people in an organization
Economic value added (EVA)
Measure of profits that remain after the cost of capital has been deducted from operating profits
Effectiveness
A function of getting the job done whenever and however it must be done
Efficiency
A function of how many organizational resources were used in getting the job done
Electronic performance monitoring (EPM)
The process of observing ongoing employee actions using computers or other nonhuman methods
Emotional intelligence
The way that we identify, understand, and use our own emotions, as well as the emotions of others, to
promote our working relationships
Empathy
, The ability to put yourself in another person's place—to understand not only what that person is saying
but why the individual is communicating that information to you
Employee assistance program (EAP)
A set of counseling and other services provided to employees that help them to resolve personal issues
that may affect their work
Employee Development
Ongoing education to improve knowledge and skills for present and future jobs
employee engagement
A combination of job satisfaction, ability, and a willingness to perform for the organization at a high level
and over an extended period of time
Employee experience:
Employee engagement as well as the totality of other interactions between the individual and their
workplace and whether those interactions are positive or negative overall
Employee health
The state of physical and psychological wellness in the workforce
employment at will
Concept allowing the company or the worker to break the work relationship at any point in time, with or
without any particular reason, as long as in doing so, no law is violated
Entitlement
Something that the employee feels they have a right to receive from the company
Equity theory
Theory that employees are motivated when the ratio of their perceived outcomes to inputs is at least
roughly equal to that of other referent individuals
Ergonomics
According to OSHA, "the science of fitting workplace conditions and job demands to the capabilities of
the working population"
Essential functions
the fundamental duties of the position
Ethics
The application of a set of values and principles in order to make the right, or good, choice
EWPs
ALREADY VERIFIED AS A+
Discipline
Corrective action designed to get employees to meet standards and the code of conduct
Discrimination
The act of making distinctions or choosing one thing over another; in HR, it is making distinctions among
people
Disparate impact
When an officially neutral employment practice disproportionately excludes the members of a protected
group; it is generally considered to be unintentional, but intent is irrelevant
Disparate treatment
When individuals in similar situations are intentionally treated differently, and the different treatment is
based on an individual's membership in a protected class
Divergent thinking
The ability to find many possible solutions to a particular problem, including unique, untested solutions
Diversity
The existence of differences—in HRM, it deals with different types of people in an organization
Economic value added (EVA)
Measure of profits that remain after the cost of capital has been deducted from operating profits
Effectiveness
A function of getting the job done whenever and however it must be done
Efficiency
A function of how many organizational resources were used in getting the job done
Electronic performance monitoring (EPM)
The process of observing ongoing employee actions using computers or other nonhuman methods
Emotional intelligence
The way that we identify, understand, and use our own emotions, as well as the emotions of others, to
promote our working relationships
Empathy
, The ability to put yourself in another person's place—to understand not only what that person is saying
but why the individual is communicating that information to you
Employee assistance program (EAP)
A set of counseling and other services provided to employees that help them to resolve personal issues
that may affect their work
Employee Development
Ongoing education to improve knowledge and skills for present and future jobs
employee engagement
A combination of job satisfaction, ability, and a willingness to perform for the organization at a high level
and over an extended period of time
Employee experience:
Employee engagement as well as the totality of other interactions between the individual and their
workplace and whether those interactions are positive or negative overall
Employee health
The state of physical and psychological wellness in the workforce
employment at will
Concept allowing the company or the worker to break the work relationship at any point in time, with or
without any particular reason, as long as in doing so, no law is violated
Entitlement
Something that the employee feels they have a right to receive from the company
Equity theory
Theory that employees are motivated when the ratio of their perceived outcomes to inputs is at least
roughly equal to that of other referent individuals
Ergonomics
According to OSHA, "the science of fitting workplace conditions and job demands to the capabilities of
the working population"
Essential functions
the fundamental duties of the position
Ethics
The application of a set of values and principles in order to make the right, or good, choice
EWPs
