USPS Exam 421 SSA Academy 2023
_______________ surcharges are applied to First Class Mail when item is polybagged or
polywrapped - ANS - Nonmachinable
2 types of accountability in the postal service include - ANS - Individual and segmented
inventory
A change of address is valid for - ANS - 18 months
A letter that is square instead of rectangular is considered - ANS - Non-machinable
A machinable parcel cannot weight more than - ANS - 25lb
A parcel that weights more than 70lb is - ANS - Nonmailable
A Priority Mail Express customer is entitled to a refund if: - ANS - Delivered Late
A resource where mail processing categories can be found is the - ANS - DMM 101
A single postal service international money order can never exceed? - ANS - $700
A unity where each SSA is assigned stamp stock and is accountable for any losses is called -
ANS - Individual Accountability
A weekly publication designed to streamline communications between headquarters and retail
unit is the - ANS - Retail Digest
Advance deposits must be remitted before - ANS - Excessive cash builds up in the SSA's till
All postal products and services can be purchased by credit card EXCEPT. - ANS - Money
Orders
An active listening technique used to create a successful transaction is called - ANS -
Clarifying
, An optional, free daily preview of mailpieces to be delivered is called: - ANS - Informed
Delivery
An organized workstation creates a more __________________ workpace - ANS - Effiecient
Any mailable item weighing _______ or less can be sent first class mail - ANS - 13 oz
Can customers visit to determine if an item is mailable - ANS - Yes, properly packaged
Can duck stamps be returned for a refund after purchase? - ANS - No, all sales final
Can you mail a knife - ANS - Yes
Can you mail honey bees via surface? - ANS - Yes
Can you mail strike anywhere matches internationally - ANS - No
Change of Address is valid for: - ANS - 18 months
Collection of seasonal stamps for all cultures - ANS - Holiday stamps
Contains electronic versions of postal forms - ANS - Pub 223 directives and firms catalog
Contains information governing domestic mail services - ANS - DMM
Contains information governing international mail - ANS - IMM
Contains supplemental information within postal manuals - ANS - Handbooks
Correctly identifying non-machinable characteristics of First Class Mail letters and applying
correct pricing helps to protect - ANS - Revenue generation
Covers operational information such as retail, philatelic, or mail processing. - ANS - POM
postal operational manual
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would
you offer? - ANS - Every Door Direct Mail (EDDM)
Customers in city delivery areas purchase postal products by ordering through self addressed,
postage paid envelopes or by phone - ANS - Stamps by mail/ phone
Customers that need more pickup times than a firm holdout and or have more mail each day
than the largest box in your office holds can request and pay for what service? - ANS - Caller
service
_______________ surcharges are applied to First Class Mail when item is polybagged or
polywrapped - ANS - Nonmachinable
2 types of accountability in the postal service include - ANS - Individual and segmented
inventory
A change of address is valid for - ANS - 18 months
A letter that is square instead of rectangular is considered - ANS - Non-machinable
A machinable parcel cannot weight more than - ANS - 25lb
A parcel that weights more than 70lb is - ANS - Nonmailable
A Priority Mail Express customer is entitled to a refund if: - ANS - Delivered Late
A resource where mail processing categories can be found is the - ANS - DMM 101
A single postal service international money order can never exceed? - ANS - $700
A unity where each SSA is assigned stamp stock and is accountable for any losses is called -
ANS - Individual Accountability
A weekly publication designed to streamline communications between headquarters and retail
unit is the - ANS - Retail Digest
Advance deposits must be remitted before - ANS - Excessive cash builds up in the SSA's till
All postal products and services can be purchased by credit card EXCEPT. - ANS - Money
Orders
An active listening technique used to create a successful transaction is called - ANS -
Clarifying
, An optional, free daily preview of mailpieces to be delivered is called: - ANS - Informed
Delivery
An organized workstation creates a more __________________ workpace - ANS - Effiecient
Any mailable item weighing _______ or less can be sent first class mail - ANS - 13 oz
Can customers visit to determine if an item is mailable - ANS - Yes, properly packaged
Can duck stamps be returned for a refund after purchase? - ANS - No, all sales final
Can you mail a knife - ANS - Yes
Can you mail honey bees via surface? - ANS - Yes
Can you mail strike anywhere matches internationally - ANS - No
Change of Address is valid for: - ANS - 18 months
Collection of seasonal stamps for all cultures - ANS - Holiday stamps
Contains electronic versions of postal forms - ANS - Pub 223 directives and firms catalog
Contains information governing domestic mail services - ANS - DMM
Contains information governing international mail - ANS - IMM
Contains supplemental information within postal manuals - ANS - Handbooks
Correctly identifying non-machinable characteristics of First Class Mail letters and applying
correct pricing helps to protect - ANS - Revenue generation
Covers operational information such as retail, philatelic, or mail processing. - ANS - POM
postal operational manual
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would
you offer? - ANS - Every Door Direct Mail (EDDM)
Customers in city delivery areas purchase postal products by ordering through self addressed,
postage paid envelopes or by phone - ANS - Stamps by mail/ phone
Customers that need more pickup times than a firm holdout and or have more mail each day
than the largest box in your office holds can request and pay for what service? - ANS - Caller
service
