OPERATIONSfMANAGEMENTfTESTBAN
K
CHAPTERf1:fIntroductionftofOperationsfManagementfTRUEf
/FALSE
1. Somefoffthefoperations-
relatedfactivitiesfoffHardfRockfCaféfincludefdesigningfmealsfandfanalyzingfthemfforfingredientfcostfandflaborfrequir
ements.
Truef(Globalfcompanyfprofile,feasy)
2. ThefproductionfprocessfatfHardfRockfCaféfisflimitedftofmealfpreparationfandfservingfcustomers.fFals
ef(Globalfcompanyfprofile,feasy)
3. Allforganizations,fincludingfserviceffirmsfsuchfasfbanksfandfhospitals,fhavefafproductionffunction.fTru
ef(Whatfisfoperationsfmanagement?fmoderate)
4. Operationsfmanagementfisfthefsetfoffactivitiesfthatfcreatefvaluefinfthefformfoffgoodsfandfservicesfbyftransformingfinput
sfintofoutputs.
Truef(Whatfisfoperationsfmanagement?feasy)
5. Anfexamplefoffaf"hidden"fproductionffunctionfisfmoneyftransfersfatfbanks.fTru
ef(Whatfisfoperationsfmanagement?fmoderate)
6. Onefreasonftofstudyfoperationsfmanagementfisftoflearnfhowfpeopleforganizefthemselvesfforfproductivefenterprise.fTrue
f (WhyfstudyfOM,feasy)
7. Thefoperationsfmanagerfperformsfthefmanagementfactivitiesfoffplanning,forganizing,fstaffing,fleading,fandfcon
trollingfoffthefOMffunction.
Truef(Whatfoperationsfmanagersfdo,feasy)
8. "Howfmuchfinventoryfoffthisfitemfshouldfwefhave?"fisfwithinfthefcriticalfdecisionfareafoffmanagingfquality.fFalse
f (Whatfoperationsfmanagersfdo,feasy)
9. Inforderftofhavefafcareerfinfoperationsfmanagement,fonefmustfhavefafdegreefinfstatisticsforfquantitativefmethods.fFals
ef(Whatfoperationsfmanagersfdo,feasy)
10. HenryfFordfisfknownfasfthefFatherfoffScientificfManagement.fFa
lsef(Thefheritagefoffoperationsfmanagement,feasy)
11. Shewhart’sfcontributionsftofoperationsfmanagementfcamefduringfthefScientificfManagementfEra.fFal
sef(Thefheritagefoffoperationsfmanagement,feasy)
12. Studentsfwantingftofpursuefafcareerfinfoperationsfmanagementfwillffindfmultidisciplinaryfknowledgefbeneficial.fTru
ef(WherefarefthefOMfjobs?feasy)
13. Customerfinteractionfisfoftenfhighfforfmanufacturingfprocesses,fbutflowfforfservices.fFal
sef(Operationsfinfthefservicefsector,fmoderate)
14. Productivityfisfmorefdifficultftofimprovefinfthefservicefsector.fTr
uef(Thefproductivityfchallenge,fmoderate)
15. Manufacturingfnowfconstitutesftheflargestfeconomicfsectorfinfpostindustrialfsocieties.fFa
lsef(Operationsfinfthefservicefsector,fmoderate)
16. Infthefpastfhalf-
century,fthefnumberfoffpeoplefemployedfinfmanufacturingfhasfmoreforflessfheldfsteady,fbutfeachfmanufacturingfemployee
f isfmanufacturingf aboutf 20f timesf asfmuch.
OperationsfManagementf–fTestfBank Pagef1
,Truef(Operationsfinfthefservicefsector,feasy)
OperationsfManagementf–fTestfBank Pagef2
,17. Afknowledgefsocietyfisfonefthatfhasfmigratedffromfworkfbasedfonfknowledgeftofonefbasedfonfmanualfwork.fFalsef
(Thefproductivityfchallenge,feasy)
18. Productivityfisftheftotalfvaluefoffallfinputsftoftheftransformationfprocessfdividedfbyftheftotalfvaluefoffthefoutputsfprodu
ced.
Falsef(Thefproductivityfchallenge,feasy)
19. Measuringfthefimpactfoffafcapitalfacquisitionfonfproductivityfisfanfexamplefoffmulti-
factorfproductivity.fFalsef(Thefproductivityfchallenge,fmoderate)
20. Ethicalfandfsocialfdilemmasfarisefbecausefstakeholdersfoffafbusinessfhavefconflictingfperspectives.fTru
ef(Ethicsfandfsocialfresponsibility,feasy)f{AACSB:fEthicalfReasoning}
MULTIPLEfCHOICE
21. AtfHardfRockfCafé,ftasksfthatfreflectfoperationsforfoperationsfmanagementfinclude
a.fdesigningfmeals
f
b.ftestingfmealsf(recipes)
f
c.f analyzingfmealsfforfthefcostfoffingredients
f
d.f preparingfemployeefschedules
f
e.f allfoffthefabove
f
ef(Globalfcompanyfprofile,feasy)
f
22. AnfoperationsftaskfperformedfatfHardfRockfCaféfis
a. borrowingffundsftofbuildfafnewfrestaurant
b.f advertisingfchangesfinfthefrestaurantfmenu
f
c.f calculatingfrestaurantfprofitfandfloss
f
d.f preparingfemployeefschedules
f
e.f allfoffthefabove
f
df(Globalfcompanyfprofile,fmoderate)
f
23. Operationsfmanagementfisfapplicable
a. mostlyftofthefservicefsector
b. tofservicesfexclusively
c. mostlyftofthefmanufacturingfsector
d. tofallffirms,fwhetherfmanufacturingfandfservice
e. tofthefmanufacturingfsectorfexclusively
df(Whatfisfoperationsfmanagement?fmoderate)
24. Whichfofftheffollowingfarefthefprimaryffunctionsfoffallforganizations?
a. operations,fmarketing,fandfhumanfresources
b. marketing,fhumanfresources,fandffinance/accounting
c. sales,fqualityfcontrol,fandfoperations
d. marketing,foperations,fandffinance/accounting
e. researchfandfdevelopment,ffinance/accounting,fandfpurchasingfdf
(Organizingftofproducefgoodsfandfservices,fmoderate)
25. Budgeting,fpayingfthefbills,fandfcollectionfofffundsfarefactivitiesfassociatedfwithfthe
OperationsfManagementf–fTestfBank Pagef3
, a. managementffunction
b. controlffunction
c. finance/accountingf function
d. production/operationsf function
e. staffingffunction
cf(Organizingftofproducefgoodsfandfservices,fmoderate)
26. Whichfofftheffollowingfwouldfnotfbefanfoperationsffunctionfinfaffast-foodfrestaurant?
a. advertisingfandfpromotion
b. designingftheflayoutfofftheffacility
c. maintainingf equipment
d. makingfhamburgersfandffries
e. purchasingfingredients
af(Organizingftofproducefgoodsfandfservices,fmoderate)
27. Thefmarketingffunction'sfmainfconcernfisfwith
a. producingfgoodsforfprovidingfservices
b. procuringfmaterials,fsupplies,fandfequipment
c. buildingfandfmaintainingfafpositivefimage
d. generatingfthefdemandfforftheforganization'sfproductsforfservices
e. securingfmonetaryfresources
df(Organizingftofproducefgoodsfandfservices,fmoderate)
28. ReasonsftofstudyfOperationsfManagementfinclude
a. studyingfwhyfpeopleforganizefthemselvesfforffreefenterprise
b. knowingfhowfgoodsfandfservicesfarefconsumed
c. understandingfwhatfhumanfresourcefmanagersfdo
d. learningfaboutfafcostlyfpartfoffthefenterprise
e. allfoffthefabove
df(WhyfstudyfOM?fmoderate)
29. ReasonsftofstudyfOperationsfManagementfincludeflearningfabout
a. whyfpeopleforganizefthemselvesfforfproductivefenterprise
b. howfgoodsfandfservicesfarefproduced
c. whatfoperationsfmanagersfdo
d. afcostlyfpartfoffthefenterprise
e. allfoffthefabove
ef(WhyfstudyfOM?feasy)
30. Theffivefelementsfinfthefmanagementfprocessfare
a. plan,fdirect,fupdate,flead,fandfsupervise
b. accounting/finance,fmarketing,foperations,fandfmanagement
c. organize,fplan,fcontrol,fstaff,fandfmanage
d. plan,forganize,fstaff,flead,fandfcontrol
e. plan,flead,forganize,fmanage,fandfcontrolfdf
(Whatfdofoperationsfmanagersfdo?feasy)
OperationsfManagementf–fTestfBank Pagef4
K
CHAPTERf1:fIntroductionftofOperationsfManagementfTRUEf
/FALSE
1. Somefoffthefoperations-
relatedfactivitiesfoffHardfRockfCaféfincludefdesigningfmealsfandfanalyzingfthemfforfingredientfcostfandflaborfrequir
ements.
Truef(Globalfcompanyfprofile,feasy)
2. ThefproductionfprocessfatfHardfRockfCaféfisflimitedftofmealfpreparationfandfservingfcustomers.fFals
ef(Globalfcompanyfprofile,feasy)
3. Allforganizations,fincludingfserviceffirmsfsuchfasfbanksfandfhospitals,fhavefafproductionffunction.fTru
ef(Whatfisfoperationsfmanagement?fmoderate)
4. Operationsfmanagementfisfthefsetfoffactivitiesfthatfcreatefvaluefinfthefformfoffgoodsfandfservicesfbyftransformingfinput
sfintofoutputs.
Truef(Whatfisfoperationsfmanagement?feasy)
5. Anfexamplefoffaf"hidden"fproductionffunctionfisfmoneyftransfersfatfbanks.fTru
ef(Whatfisfoperationsfmanagement?fmoderate)
6. Onefreasonftofstudyfoperationsfmanagementfisftoflearnfhowfpeopleforganizefthemselvesfforfproductivefenterprise.fTrue
f (WhyfstudyfOM,feasy)
7. Thefoperationsfmanagerfperformsfthefmanagementfactivitiesfoffplanning,forganizing,fstaffing,fleading,fandfcon
trollingfoffthefOMffunction.
Truef(Whatfoperationsfmanagersfdo,feasy)
8. "Howfmuchfinventoryfoffthisfitemfshouldfwefhave?"fisfwithinfthefcriticalfdecisionfareafoffmanagingfquality.fFalse
f (Whatfoperationsfmanagersfdo,feasy)
9. Inforderftofhavefafcareerfinfoperationsfmanagement,fonefmustfhavefafdegreefinfstatisticsforfquantitativefmethods.fFals
ef(Whatfoperationsfmanagersfdo,feasy)
10. HenryfFordfisfknownfasfthefFatherfoffScientificfManagement.fFa
lsef(Thefheritagefoffoperationsfmanagement,feasy)
11. Shewhart’sfcontributionsftofoperationsfmanagementfcamefduringfthefScientificfManagementfEra.fFal
sef(Thefheritagefoffoperationsfmanagement,feasy)
12. Studentsfwantingftofpursuefafcareerfinfoperationsfmanagementfwillffindfmultidisciplinaryfknowledgefbeneficial.fTru
ef(WherefarefthefOMfjobs?feasy)
13. Customerfinteractionfisfoftenfhighfforfmanufacturingfprocesses,fbutflowfforfservices.fFal
sef(Operationsfinfthefservicefsector,fmoderate)
14. Productivityfisfmorefdifficultftofimprovefinfthefservicefsector.fTr
uef(Thefproductivityfchallenge,fmoderate)
15. Manufacturingfnowfconstitutesftheflargestfeconomicfsectorfinfpostindustrialfsocieties.fFa
lsef(Operationsfinfthefservicefsector,fmoderate)
16. Infthefpastfhalf-
century,fthefnumberfoffpeoplefemployedfinfmanufacturingfhasfmoreforflessfheldfsteady,fbutfeachfmanufacturingfemployee
f isfmanufacturingf aboutf 20f timesf asfmuch.
OperationsfManagementf–fTestfBank Pagef1
,Truef(Operationsfinfthefservicefsector,feasy)
OperationsfManagementf–fTestfBank Pagef2
,17. Afknowledgefsocietyfisfonefthatfhasfmigratedffromfworkfbasedfonfknowledgeftofonefbasedfonfmanualfwork.fFalsef
(Thefproductivityfchallenge,feasy)
18. Productivityfisftheftotalfvaluefoffallfinputsftoftheftransformationfprocessfdividedfbyftheftotalfvaluefoffthefoutputsfprodu
ced.
Falsef(Thefproductivityfchallenge,feasy)
19. Measuringfthefimpactfoffafcapitalfacquisitionfonfproductivityfisfanfexamplefoffmulti-
factorfproductivity.fFalsef(Thefproductivityfchallenge,fmoderate)
20. Ethicalfandfsocialfdilemmasfarisefbecausefstakeholdersfoffafbusinessfhavefconflictingfperspectives.fTru
ef(Ethicsfandfsocialfresponsibility,feasy)f{AACSB:fEthicalfReasoning}
MULTIPLEfCHOICE
21. AtfHardfRockfCafé,ftasksfthatfreflectfoperationsforfoperationsfmanagementfinclude
a.fdesigningfmeals
f
b.ftestingfmealsf(recipes)
f
c.f analyzingfmealsfforfthefcostfoffingredients
f
d.f preparingfemployeefschedules
f
e.f allfoffthefabove
f
ef(Globalfcompanyfprofile,feasy)
f
22. AnfoperationsftaskfperformedfatfHardfRockfCaféfis
a. borrowingffundsftofbuildfafnewfrestaurant
b.f advertisingfchangesfinfthefrestaurantfmenu
f
c.f calculatingfrestaurantfprofitfandfloss
f
d.f preparingfemployeefschedules
f
e.f allfoffthefabove
f
df(Globalfcompanyfprofile,fmoderate)
f
23. Operationsfmanagementfisfapplicable
a. mostlyftofthefservicefsector
b. tofservicesfexclusively
c. mostlyftofthefmanufacturingfsector
d. tofallffirms,fwhetherfmanufacturingfandfservice
e. tofthefmanufacturingfsectorfexclusively
df(Whatfisfoperationsfmanagement?fmoderate)
24. Whichfofftheffollowingfarefthefprimaryffunctionsfoffallforganizations?
a. operations,fmarketing,fandfhumanfresources
b. marketing,fhumanfresources,fandffinance/accounting
c. sales,fqualityfcontrol,fandfoperations
d. marketing,foperations,fandffinance/accounting
e. researchfandfdevelopment,ffinance/accounting,fandfpurchasingfdf
(Organizingftofproducefgoodsfandfservices,fmoderate)
25. Budgeting,fpayingfthefbills,fandfcollectionfofffundsfarefactivitiesfassociatedfwithfthe
OperationsfManagementf–fTestfBank Pagef3
, a. managementffunction
b. controlffunction
c. finance/accountingf function
d. production/operationsf function
e. staffingffunction
cf(Organizingftofproducefgoodsfandfservices,fmoderate)
26. Whichfofftheffollowingfwouldfnotfbefanfoperationsffunctionfinfaffast-foodfrestaurant?
a. advertisingfandfpromotion
b. designingftheflayoutfofftheffacility
c. maintainingf equipment
d. makingfhamburgersfandffries
e. purchasingfingredients
af(Organizingftofproducefgoodsfandfservices,fmoderate)
27. Thefmarketingffunction'sfmainfconcernfisfwith
a. producingfgoodsforfprovidingfservices
b. procuringfmaterials,fsupplies,fandfequipment
c. buildingfandfmaintainingfafpositivefimage
d. generatingfthefdemandfforftheforganization'sfproductsforfservices
e. securingfmonetaryfresources
df(Organizingftofproducefgoodsfandfservices,fmoderate)
28. ReasonsftofstudyfOperationsfManagementfinclude
a. studyingfwhyfpeopleforganizefthemselvesfforffreefenterprise
b. knowingfhowfgoodsfandfservicesfarefconsumed
c. understandingfwhatfhumanfresourcefmanagersfdo
d. learningfaboutfafcostlyfpartfoffthefenterprise
e. allfoffthefabove
df(WhyfstudyfOM?fmoderate)
29. ReasonsftofstudyfOperationsfManagementfincludeflearningfabout
a. whyfpeopleforganizefthemselvesfforfproductivefenterprise
b. howfgoodsfandfservicesfarefproduced
c. whatfoperationsfmanagersfdo
d. afcostlyfpartfoffthefenterprise
e. allfoffthefabove
ef(WhyfstudyfOM?feasy)
30. Theffivefelementsfinfthefmanagementfprocessfare
a. plan,fdirect,fupdate,flead,fandfsupervise
b. accounting/finance,fmarketing,foperations,fandfmanagement
c. organize,fplan,fcontrol,fstaff,fandfmanage
d. plan,forganize,fstaff,flead,fandfcontrol
e. plan,flead,forganize,fmanage,fandfcontrolfdf
(Whatfdofoperationsfmanagersfdo?feasy)
OperationsfManagementf–fTestfBank Pagef4
