9/6/23,b11:45bAM TestbBankbOperationsbManagement
Chapterb01bTestbBankb–bStatic
1. Operationsbmanagersbarebresponsiblebforbassessingbconsumerbwantsbandbneedsbandbsellingbandbpromotingbtheborganiz
ation'sb goodsborbservices.
FALSE
Operationbmanagersbarebnotbresponsiblebforbpromotingbgoods/services. bItbisbthebmarketingbfunctionalbareabthatbisbrespo
nsibleb forbassessingbconsumerbwantsbandbneedsbandbsellingbandbpromotingbtheborganization’sbgoodsborbservices.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective:b01-06bDescribebtheboperations bfunction bandbthebnaturebof btheb operationsbmanager's bjob.
Topic:bThebScopebofbOperations bManagement
2. Often, bthebcollectivebsuccessborbfailurebofbcompanies'boperationsbfunctionsbwillbimpactbthebabilitybofbabnationbtobcompe
tebwithb otherbnations.
TRUE
Abnationbisboftenbonlybasbcompetitivebasbitsbcompanies.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective: b01-03bExplainbthebimportancebof blearning baboutboperations bmanagement.
Topic: bWhy bLearnbaboutbOperations bManagement?
1-1
Copyrightb©b2018bMcGraw-HillbEducation.bAllbrightsbreserved.bNobreproductionborbdistributionbwithoutbthebpriorbwrittenbconsentbofbMcGraw-
Hillb Education.
about:blank 1/34
,9/6/23,b11:45bAM TestbBankbOperationsbManagement
3. Companiesbarebeitherbproducingbgoodsborbdeliveringbservices. bThisbmeansbthatbonlybonebofbthebtwobtypesbofbope
rationsb managementbstrategiesbarebused.
FALSE
Therebarebverybfewbpurebgoodsborbpurebservices, bsobmostbcompaniesbsellbproductbpackagesbwhichbcombinebgoodsband
b services.bTherefore,bmost bproductionbsystemsbinvolvebabblendbofbgoodsbandbservices.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective: b01-02bIdentify bsimilarities bandbdifferences bbetween bproductionbandbserviceboperations.
Topic: bIntroduction btobOperations bManagem
ent b Topic: bProduction bof bGoodsbversus bProvidin
gbServices
4. Operations,b marketing,bandb financeb functionb independentlybofbeachbotherb inb mostborganizations.
FALSE
Operations,b marketing,b andb financeb areb naturallyb dependentbuponb onebanother.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective:b01-04bIdentifybthebthreebmajor bfunctionalbareasbofborganizationsbandbdescribebhowbtheybinterrelate.
Topic: bWhy bLearnbaboutbOperations bManagement?
5. Thebgreaterbthebdegreebofbcustomerbinvolvement,bthebmorebchallengingbthebdesignbandbmanagementbofboperations.
TRUE
Greaterbcustomerbinvolvement bleadsbgreaterbvariationbinbthebgoodsbandbservicesbprovided.bThisbcreatesbgreaterbvariationbin
b productionborbservicebrequirementsbandbresultsbinbmorebcomplexitybinbthebdesignbandbmanagement bofboperations.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bUnderstand
Difficulty: b2bMediu
mb Learning bObjective:b01-
05bSummarizebthebtwobmajor baspectsbofbprocess bmanagement.
Topic:b Processb Management
1-2
Copyrightb©b2018bMcGraw-HillbEducation.bAllbrightsbreserved.bNobreproductionborbdistributionbwithoutbthebpriorbwrittenbconsentbofbMcGraw-
Hillb Education.
about:blank 2/34
,9/6/23,b11:45bAM TestbBankbOperationsbManagement
6. Goods-producingborganizationsbareb notb involvedb inb serviceb activities.
FALSE
Therebarebverybfewbpurebgoodsborbpurebservices, bsobmostbcompaniesbsellbproductbpackagesbwhichbcombinebgoodsband
b services.bTherefore,bmost bproductionbsystemsbinvolvebabblendbofbgoodsbandbservices.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective: b01-02bIdentify bsimilarities bandbdifferences bbetween bproductionbandbserviceboperations.
Topic:bProductionbofbGoods bversus bProviding bServices
7 Serviceboperationsb requireb additionalb inventoryb becauseb ofb theb unpredictabilityb ofb consumerb demand.
FALSE
Serviceboperationsb cannotbuseb inventoryb asb ab hedgebagainstbunpredictablebdemand.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective: b01-02bIdentify bsimilarities bandbdifferences bbetween bproductionbandbserviceboperations.
Topic:bProductionbofbGoods bversus bProviding bServices
8. Inbfor-
profitborganizations,bthebvaluebofboutputsbisbmeasuredbbybthebpricesbcustomersbarebwillingbtobpaybforbgoodsborbservices.
TRUE
Customers'bwillingnessbtobpaybforbgoodsborbservicesbsetsbthebvaluebofbtheseboutputs.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective: b01-02bIdentify bsimilarities bandbdifferences bbetween bproductionbandbserviceboperations.
Topic:bIntroduction
1-3
Copyrightb©b2018bMcGraw-HillbEducation.bAllbrightsbreserved.bNobreproductionborbdistributionbwithoutbthebpriorbwrittenbconsentbofbMcGraw-
Hillb Education.
about:blank 3/34
, 9/6/23,b11:45bAM TestbBankbOperationsbManagement
9. Thebusebofbmodelsbwillbguaranteebthebbestbpossiblebdecisions.
FALSE
Modelsbarebuseful, bbutbtheir busebdoesbnotbguaranteebthebbestbdecisions.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective: b01-07 bExplainbthebkey baspectsbof boperations bmanagement bdecisionbmaking.
Topic: bOperations bManagement bandbDecision bMaking
10. Peoplebwhobworkbinbthebfieldbofboperationsbshouldbhavebskillsbthatbincludebbothbknowledgebandbpeoplebskills.
TRUE
Operationsb managementbrequiresb ab blendbofbknowledgebandbpeopleb skills.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b2bMe
dium
Learning bObjective:b01-06bDescribebtheboperations bfunction bandbthebnaturebof btheb operationsbmanager's bjob.
Topic: bCareer bOpportunitiesbandbProfessionalbSocieties
11. Assemblyb linesb improvedb productivityb byb usingb interchangeableb partsb andbcraftbproduction.
FALSE
Ratherbthanbcraft bproduction,bassemblyblinesbusedbthebconcept bofbdivisionbofblaborbtobdividebthebproductionboperationb
intobab seriesbofbsmallbtasksbwhichbwerebsobsmallbthatbveryblittlebskillbwasbrequiredbofbthebworkers.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b3b
Hard
Learning bObjective: b01-08bBriefly bdescribebthebhistorical bevolution b ofboperations bmanagement.
Topic:bThebHistorical bEvolution bof bOperations bManagement
1-4
Copyrightb©b2018bMcGraw-HillbEducation.bAllbrightsbreserved.bNobreproductionborbdistributionbwithoutbthebpriorbwrittenbconsentbofbMcGraw-
Hillb Education.
about:blank 4/34
Chapterb01bTestbBankb–bStatic
1. Operationsbmanagersbarebresponsiblebforbassessingbconsumerbwantsbandbneedsbandbsellingbandbpromotingbtheborganiz
ation'sb goodsborbservices.
FALSE
Operationbmanagersbarebnotbresponsiblebforbpromotingbgoods/services. bItbisbthebmarketingbfunctionalbareabthatbisbrespo
nsibleb forbassessingbconsumerbwantsbandbneedsbandbsellingbandbpromotingbtheborganization’sbgoodsborbservices.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective:b01-06bDescribebtheboperations bfunction bandbthebnaturebof btheb operationsbmanager's bjob.
Topic:bThebScopebofbOperations bManagement
2. Often, bthebcollectivebsuccessborbfailurebofbcompanies'boperationsbfunctionsbwillbimpactbthebabilitybofbabnationbtobcompe
tebwithb otherbnations.
TRUE
Abnationbisboftenbonlybasbcompetitivebasbitsbcompanies.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective: b01-03bExplainbthebimportancebof blearning baboutboperations bmanagement.
Topic: bWhy bLearnbaboutbOperations bManagement?
1-1
Copyrightb©b2018bMcGraw-HillbEducation.bAllbrightsbreserved.bNobreproductionborbdistributionbwithoutbthebpriorbwrittenbconsentbofbMcGraw-
Hillb Education.
about:blank 1/34
,9/6/23,b11:45bAM TestbBankbOperationsbManagement
3. Companiesbarebeitherbproducingbgoodsborbdeliveringbservices. bThisbmeansbthatbonlybonebofbthebtwobtypesbofbope
rationsb managementbstrategiesbarebused.
FALSE
Therebarebverybfewbpurebgoodsborbpurebservices, bsobmostbcompaniesbsellbproductbpackagesbwhichbcombinebgoodsband
b services.bTherefore,bmost bproductionbsystemsbinvolvebabblendbofbgoodsbandbservices.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective: b01-02bIdentify bsimilarities bandbdifferences bbetween bproductionbandbserviceboperations.
Topic: bIntroduction btobOperations bManagem
ent b Topic: bProduction bof bGoodsbversus bProvidin
gbServices
4. Operations,b marketing,bandb financeb functionb independentlybofbeachbotherb inb mostborganizations.
FALSE
Operations,b marketing,b andb financeb areb naturallyb dependentbuponb onebanother.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective:b01-04bIdentifybthebthreebmajor bfunctionalbareasbofborganizationsbandbdescribebhowbtheybinterrelate.
Topic: bWhy bLearnbaboutbOperations bManagement?
5. Thebgreaterbthebdegreebofbcustomerbinvolvement,bthebmorebchallengingbthebdesignbandbmanagementbofboperations.
TRUE
Greaterbcustomerbinvolvement bleadsbgreaterbvariationbinbthebgoodsbandbservicesbprovided.bThisbcreatesbgreaterbvariationbin
b productionborbservicebrequirementsbandbresultsbinbmorebcomplexitybinbthebdesignbandbmanagement bofboperations.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bUnderstand
Difficulty: b2bMediu
mb Learning bObjective:b01-
05bSummarizebthebtwobmajor baspectsbofbprocess bmanagement.
Topic:b Processb Management
1-2
Copyrightb©b2018bMcGraw-HillbEducation.bAllbrightsbreserved.bNobreproductionborbdistributionbwithoutbthebpriorbwrittenbconsentbofbMcGraw-
Hillb Education.
about:blank 2/34
,9/6/23,b11:45bAM TestbBankbOperationsbManagement
6. Goods-producingborganizationsbareb notb involvedb inb serviceb activities.
FALSE
Therebarebverybfewbpurebgoodsborbpurebservices, bsobmostbcompaniesbsellbproductbpackagesbwhichbcombinebgoodsband
b services.bTherefore,bmost bproductionbsystemsbinvolvebabblendbofbgoodsbandbservices.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective: b01-02bIdentify bsimilarities bandbdifferences bbetween bproductionbandbserviceboperations.
Topic:bProductionbofbGoods bversus bProviding bServices
7 Serviceboperationsb requireb additionalb inventoryb becauseb ofb theb unpredictabilityb ofb consumerb demand.
FALSE
Serviceboperationsb cannotbuseb inventoryb asb ab hedgebagainstbunpredictablebdemand.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective: b01-02bIdentify bsimilarities bandbdifferences bbetween bproductionbandbserviceboperations.
Topic:bProductionbofbGoods bversus bProviding bServices
8. Inbfor-
profitborganizations,bthebvaluebofboutputsbisbmeasuredbbybthebpricesbcustomersbarebwillingbtobpaybforbgoodsborbservices.
TRUE
Customers'bwillingnessbtobpaybforbgoodsborbservicesbsetsbthebvaluebofbtheseboutputs.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective: b01-02bIdentify bsimilarities bandbdifferences bbetween bproductionbandbserviceboperations.
Topic:bIntroduction
1-3
Copyrightb©b2018bMcGraw-HillbEducation.bAllbrightsbreserved.bNobreproductionborbdistributionbwithoutbthebpriorbwrittenbconsentbofbMcGraw-
Hillb Education.
about:blank 3/34
, 9/6/23,b11:45bAM TestbBankbOperationsbManagement
9. Thebusebofbmodelsbwillbguaranteebthebbestbpossiblebdecisions.
FALSE
Modelsbarebuseful, bbutbtheir busebdoesbnotbguaranteebthebbestbdecisions.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b1b
Easy
Learning bObjective: b01-07 bExplainbthebkey baspectsbof boperations bmanagement bdecisionbmaking.
Topic: bOperations bManagement bandbDecision bMaking
10. Peoplebwhobworkbinbthebfieldbofboperationsbshouldbhavebskillsbthatbincludebbothbknowledgebandbpeoplebskills.
TRUE
Operationsb managementbrequiresb ab blendbofbknowledgebandbpeopleb skills.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b2bMe
dium
Learning bObjective:b01-06bDescribebtheboperations bfunction bandbthebnaturebof btheb operationsbmanager's bjob.
Topic: bCareer bOpportunitiesbandbProfessionalbSocieties
11. Assemblyb linesb improvedb productivityb byb usingb interchangeableb partsb andbcraftbproduction.
FALSE
Ratherbthanbcraft bproduction,bassemblyblinesbusedbthebconcept bofbdivisionbofblaborbtobdividebthebproductionboperationb
intobab seriesbofbsmallbtasksbwhichbwerebsobsmallbthatbveryblittlebskillbwasbrequiredbofbthebworkers.
AACSB: bReflectivebThinkin
gb Accessibility: bKeyboard bNavig
ation
Blooms: bRemembe
rb Difficulty:b3b
Hard
Learning bObjective: b01-08bBriefly bdescribebthebhistorical bevolution b ofboperations bmanagement.
Topic:bThebHistorical bEvolution bof bOperations bManagement
1-4
Copyrightb©b2018bMcGraw-HillbEducation.bAllbrightsbreserved.bNobreproductionborbdistributionbwithoutbthebpriorbwrittenbconsentbofbMcGraw-
Hillb Education.
about:blank 4/34
